Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful whic... See more
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Good customer relations. Pleasant staff. Ease of ordering and returning items. My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a d... See more
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Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... See more
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Purchased 2 items online size L but felt tight. Returned them to my local store in Morpeth. One item straight exchanged for XL, fitted perfectly. I rec'd a refund and the store ordered me a replace... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, United Kingdom
- 01670 505140
4.8
Excellent
137 reviews
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Ordered online as could not find my…
Ordered online as could not find my size instore, infor from main depot etc great , explaining I would recieve an email from the store when items had arrived , however , had to sent an enquiry to customer services when had not received any info from store after being informed it had been dispatched from main depot, they got back to me within 48hrs as per , to say it had been delivered to the store on the Tues then recieved an email from the store to say it was ready to collect on Thurs 🙄🙄........
August 10, 2024
Reply from FatFace - MORPETH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are such good quality and the…
Clothes are such good quality and the staff at fat face shop are so helpful
August 5, 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and available to pick…
Ordered on line and available to pick up in store at no extra cost for delivery 72 hours later
June 28, 2024
Reply from FatFace - MORPETH
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super quick delivery
Super quick delivery. Quality top and collected from Morpeth shop, where the staff are always great. Many thanks.
July 2, 2024
Reply from FatFace - MORPETH
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Great service
I was looking for a cardigan in a certain colour. my usual store didn't have any so the assistant checked to see if they had one on-line. she was able to order one for me and it was posted to my home address free of charge.
June 18, 2024
Reply from FatFace - MORPETH
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Shop was lovely & quick to serve me
June 29, 2024
Reply from FatFace - MORPETH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found our Morpeth store to be so lovely and that the crew was quick to assist you. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I love the way everything is displayed…
I love the way everything is displayed in the shop staff always helpful. Sweatshirt is perfect fit and cozy.
June 3, 2024
Reply from FatFace - MORPETH
Good Afternoon,
Thank you for sharing your recent experience in our Morpeth store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Love Fatface clothes
May 18, 2024
Reply from FatFace - MORPETH
Good morning, Moira.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - MORPETH
Good morning,
Thank you for taking the time to get in touch with us.
I am so happy that you always find the crew in our Morpeth store to be so pleasant when you visit. I hope you continue to enjoy your experiences in our store.
All the best, MM
Just bought another two shirts and the…
Just bought another two shirts and the quality and fit are simply stunning can’t wait till I can go shopping for more.
April 29, 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My order came promptly
My order came promptly, lovely quality of my dress and a perfect fit
March 31, 2024
Reply from FatFace - MORPETH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality products and services!
I’ve never been disappointed with any piece of apparel purchased. Perfect fitting garments and quality products. Both my wife and I purchase clothes from the Morpeth branch of Fat Face, however recently bought apparel on line and guess what the same quality and professional service given,
March 22, 2024
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Positive customer service
Despite the disappointment of wearing a flawed pair of boots the customer service and returns options were first class….thank you.
January 5, 2024
Reply from FatFace - MORPETH
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear you received a faulty pair of boots but I am very happy to hear our customer service team were able to give you a resolution! We really appreciate such lovely feedback from our customers.
We look forward to welcome you back soon!
Kind Regards, JW
Quality and great customer service
I purchased today a few pieces of clothing, which I am very pleased with.
Manager and staff I dealt with presented a high level of professionalism and kindness. Well done Fat Face crew in Morpeth
December 26, 2023
Unprompted review
Reply from FatFace - MORPETH
Hello Monika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
click and collect
Ordered click and collect. Parcel arrived early, collection was very quick and easy. Excellent customer service
December 17, 2023
Reply from FatFace - MORPETH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt and efficient service from the…
Prompt and efficient service from the staff at the Morpeth branch
December 8, 2023
Reply from FatFace - MORPETH
Good afternoon, Barbara.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Morpeth store.
Take care, JB
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service as always
Excellent service as always. Friendly staff in Morpeth branch who were also very helpful.
November 19, 2023
Reply from FatFace - MORPETH
Good Afternoon Jacqui,
Thank you for taking the time to leave us a review!
We are happy to hear you are happy with the service you have received! It is always great to hear such positive feedback regarding our staff in store, I will make sure to pass this on!
We look forward to welcoming you back soon!
Kind Regards, JW
There was a lovely top in store but…
There was a lovely top in store but didn’t have my size, the lady suggested I order online & it would be delivered free to store. Excellent service & speed of delivery, gorgeous top, great style, fit & value for money. Would definitely recommend!!!
November 12, 2023
Reply from FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - MORPETH
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
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