Good service. Web order, easy. Transparent tracking. Easy to access. Product is awesome. Saw for the first time in Mystic, CT, they didn't have my size, they gave me the website, ordered, shipped... See more
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Location
Switch locationUnits 6/7 8/10 West Main Street, CT 06355 Mystic, Connecticut, US
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My son found a pair of shoes in Mystic that were, unfortunately not in stock in his size - so we headed to the website and found them right away! He loves them and can't wait to show them off.
Company replied
Company changed refund rules so it took too long to return some items. Sizing is not always consistent.
Company replied
The saleswoman was very personal. The product is top quality and my husband is thrilled with the jacket I bought him.
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Units 6/7 8/10 West Main Street, CT 06355, Mystic, Connecticut, United States
- 860 245 5495
4.6
Excellent
19 reviews
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Ian William Richardson gave me the best…
Ian William Richardson gave me the best service, if you know what I mean.
April 13, 2025
Unprompted review
Reply from FatFace - MYSTIC CT
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Mystic store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great fit and value
Great fit and value. Very comfortable, look great and wear well. Very good experience in the store as well.
September 1, 2024
Reply from FatFace - MYSTIC CT
Hello Joe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The store was clean and well organized…
The store was clean and well organized which made it easy to shop.
July 22, 2024
Reply from FatFace - MYSTIC CT
Hi there,
Thank you for taking the time to leave your 5* review.
We are happy to hear you have had such an good experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Customer service is amazing!!
July 12, 2024
Reply from FatFace - MYSTIC CT
Hello Michele
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service in store when placing…
Great service in store when placing order and item was delivered in the timeframe that was dpecified
July 9, 2024
Reply from FatFace - MYSTIC CT
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Instore ordering service. We hope you love your order!
Take care. -GM
Reply from FatFace - MYSTIC CT
Hello Mary
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The clothing is stylish
The clothing is stylish, VERY well made and worth the price! That combination is difficult to find.
June 10, 2024
Reply from FatFace - MYSTIC CT
Hello Laurie,
Thank you for your review.
I am delighted to hear about your positive experience with us. Enjoy your new purchase!
Have a great day!
Take care, ED
Great sales team at the Mystic Ct
Great sales team at the Mystic Ct. store
High quality fabric
December 1, 2023
Reply from FatFace - MYSTIC CT
Hello Jeff
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I am a HUGE Supporter of FatFace!
I am a HUGE Supporter of FatFace!! Beautiful quality and unique clothing and accessories! Thank you!!
November 24, 2023
Reply from FatFace - MYSTIC CT
Good afternoon, Patricia.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
The saleswoman was very personal
The saleswoman was very personal. The product is top quality and my husband is thrilled with the jacket I bought him.
November 3, 2023
Unprompted review
Reply from FatFace - MYSTIC CT
Hello Donna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The assistance given at the Mystic CT…
The assistance given at the Mystic CT store was excellent.
October 19, 2023
Reply from FatFace - MYSTIC CT
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Awesome Shopping
Good service. Web order, easy. Transparent tracking. Easy to access. Product is awesome. Saw for the first time in Mystic, CT, they didn't have my size, they gave me the website, ordered, shipped, Happy! The gal in Mystic was really helpful. My husband purchased on site!
August 9, 2023
Reply from FatFace - MYSTIC CT
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great store, love the brand!
My son found a pair of shoes in Mystic that were, unfortunately not in stock in his size - so we headed to the website and found them right away! He loves them and can't wait to show them off.
April 21, 2023
Reply from FatFace - MYSTIC CT
Good afternoon, Amy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Mystic store.
Take care, JB
The salesperson I worked with was knowledgeable , very helpful, friendly, and solved my return issue quickly.
The salesperson I worked with was very helpful and friendly and solve my return issue easily.
March 21, 2023
Reply from FatFace - MYSTIC CT
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
You were very helpful but unfortunately…
You were very helpful but unfortunately you didn’t have what I wanted
December 8, 2022
Reply from FatFace - MYSTIC CT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Your products are great and quite stylish!
Your products are great and quite stylish. The fit perfectly and arrived relatively shortly after my ordering them.
September 7, 2022
Reply from FatFace - MYSTIC CT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Reply from FatFace - MYSTIC CT
Hi Maureen
Thank you for the review. Hope you like the tops. PW
Life saver..... let's wait and see x
fabulous service and a bargain as well, thank you Fat Face you've really made a sad man very happy, it could be a life saving moment........ but watch and wait x
May 17, 2022
Reply from FatFace - MYSTIC CT
Hey Nick,
Thank you for your 5 star review.
I am so pleased to hear you are happy with your new purchase.
Have a great day!
Take care, CT
Company changed refund rules so it took…
Company changed refund rules so it took too long to return some items. Sizing is not always consistent.
April 3, 2022
Reply from FatFace - MYSTIC CT
Hi Arlene
Thank you for taking the time to leave us a review. I am sorry to hear that you find the sizing inconsistent. I will feed this back to our garment tech team. I am also sorry to hear that your refund took longer than anticipated. You are welcome to contact our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
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