The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... See more
Company replied
Location
Switch locationSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... See more
Company replied
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... See more
Company replied
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 01912 304259
4.8
Excellent
220 reviews
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Spring has sprung
A lovely soft cotton jumper for spring or cooler summer evenings .
Can be dressed up or worn with jeans
April 23, 2022
Reply from FatFace - NEWCASTLE 2
Hi Alyson, thank you for taking the time to leave your review. I am so pleased you love your new jumper. I love that one too! Take care, LE
I just bought a very nice cardigan from…
I just bought a very nice cardigan from you. Such a good experience, it fits very well and the whole transaction went without a hitch. Thank you Fat Face for providing such a trouble free on line experience. Jean
April 19, 2022
Reply from FatFace - NEWCASTLE 2
Good morning Jean,
I am so happy to read what a positive experience you had in the store. I am glad you love your cardigan and that it was a trouble free experience.
I hope you have a wonderful day! DW :)
Really quick delivery and kept informed…jumper
Really quick delivery and kept informed of when my purchase would arrive great quality and a great price
March 26, 2022
Reply from FatFace - NEWCASTLE 2
Hello Sylvia
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too and that you were kept informed. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
Excellent customer service!
March 14, 2022
Reply from FatFace - NEWCASTLE 2
Hello Lesley,
Thank you for your review.
I am so pleased to hear you received excellent customer service whilst shopping with us. We hope you love your new purchase.
Have a great day!
Take care, CT
Reply from FatFace - NEWCASTLE 2
Hi Yvonne
Thank you for contacting us with your feedback. Really pleased your wardrobe has a new cherished addition. Have a lovely day. MJ
The assistant was brilliant
The assistant was brilliant - so helpful with an exchange I made when a jacket I bought online had turned out to be too small.
February 23, 2022
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff in the Newcastle store. Your feedback will be passed on. Take care, LM
Newcastle Fatface
Always happy with our deliveries from Fatface. Staff are always friendly and helpful. Love the style and the quality of the manufacturer. Will be back!
February 17, 2022
Reply from FatFace - NEWCASTLE 2
Good Afternoon Linda,
Thank you for your review. Make sure you have a lovely day! -KC
Good quality clothing, helpful staff
Bought a lovely jumper and had to return another item - staff were helpful.
February 7, 2022
Reply from FatFace - NEWCASTLE 2
Hi, Thank you for the great review about the service you received in the Newcastle store. I shall pass on the feedback to them. Have a lovely day, LM
Quality fits price
Clothes came on time. Good quality for the price. Had to have different sizes for different styles. Easy to return or take to store
February 5, 2022
Reply from FatFace - NEWCASTLE 2
Hello Allanna,
Thank you for taking the time to leave your feedback.
We strive to give each of our customers a good mix of sizes and styles to fit everyone's taste.
I am so glad to hear that you have had good service. We hope you enjoy your future purchases from us here at Fatface.
Have a great day!
Take care, AO
Excellent as always
January 28, 2022
Reply from FatFace - NEWCASTLE 2
Hi John and Carol,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
My latest order
Just ordered court shoes but didn't fit. Returned them to shop where staff were lovely and so polite. Love this shop.
December 2, 2021
Reply from FatFace - NEWCASTLE 2
Hi Gail,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you received and that the returns process was quick and easy. We will ensure that your comments will be passed on to the shop team.
Have a great day!
Thanks again, JH
Lovely top for Christmas Day
I was looking for a top to wear on Christmas Day, and found the exact one at Fat Face. I’m very pleased with it - good quality, stylish, and, because it was reduced in the sale, I bought a similar one as well. Fat Face have become my favourite, with clothes to suit all ages.
December 2, 2021
Reply from FatFace - NEWCASTLE 2
Hi Kath,
Thank you for leaving us your 5 star review.
I am so pleased to hear that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Lovely staff in Blackett Street…
Lovely staff in Blackett Street Newcastle upon Tyne store. Very helpful. Special thanks to Oliver
November 30, 2021
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hi Victoria,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and will ensure that your feedback is passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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