Fistral Newquay. Merchandise fine. It would help if the member of staff was friendly. We felt as though we were an inconvenience. Never felt so put out by I presume the manager. Blonde lady. She never... See more
Company replied
Location
Switch locationFatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB
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See what reviewers are saying
Good fit, good quality, good service. Love fat face clothes. Excellent service and polite staff, look forward to shopping online and in store next Summer.
Company replied
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... See more
Company replied
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, United Kingdom
- 01637 850478
4.6
Excellent
79 reviews
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Great coat very well made
April 23, 2024
Reply from FatFace - NEWQUAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - NEWQUAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - NEWQUAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
5* Quality
Everything I’ve ever bought from Fatface has been 5* Quality. My wardrobe is full of Fatface😘
January 8, 2024
Reply from FatFace - NEWQUAY 2
Hi Heather,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
Popped in today at fistral beach to…
Popped in today at fistral beach to look at jeans but none in my size, Emmy and suzie could not have been more helpful in showing me more options on line of other jeans in my size.
One pair of jeans ordered, more purchase’s to come. Thanks Emmy and suzie.
January 17, 2024
Unprompted review
Reply from FatFace - NEWQUAY 2
Hi David,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Brilliant Customer Service
My partner bought me slippers online for Xmas - too small. We went to Fatface at Fistral Beach Newquay at approximately 2pm on 5th January 2024 to either exchange or refund. The lady who dealt with us could not have been more helpful. There were no suitable replacements in store so we had to have a refund - this was expedited by the lady there and then. She even refunded the postage!
I can’t praise her enough. She turned the whole experience into a very simple exercise. Unfortunately I don’t have her name but she should be heading up your Customer Service department.
January 5, 2024
Unprompted review
Reply from FatFace - NEWQUAY 2
Hello Patrick thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb Service in Newquay
We saw some slipper/boots in the sale in Totnes but not in the size. We rang a few other stores and a young lady called Emma in Newquay went out of her way to check stock and phone us back. She put them aside and we went down to collect. We do not often see service like this - thank you Emma you are a credit to Fat Face - Kim
January 1, 2024
Unprompted review
Reply from FatFace - NEWQUAY 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great coat warm and windproof for…
Great coat warm and windproof for lovely doggy walk on wintertime beach Newquay cornwall lovely shop nice people. Always enjoyable visits
December 1, 2023
Reply from FatFace - NEWQUAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online and collected from my…
Ordered online and collected from my nearest store ’click and collect’. Worked perfectly. Not the cheapest prices in store but items are absolutely way above average quality.
November 13, 2023
Reply from FatFace - NEWQUAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super stylish jacket
Super stylish jacket. Amazing price and my husband loved it. Had seen it online but he prefers to try on to check sizing. Good job he did…….medium fitted perfectly……….wish you had more shops near us. Actually bought the jacket 300 miles away from home in Cornwall!!!
October 29, 2023
Reply from FatFace - NEWQUAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Great experience at Fistral Beach store
I went to FatFace at Fistral beach today and was so impressed with the customer service provided by Emma and her colleague. They helped me match and pick items out for a gift and we're really enthusiastic about the products In store. Would highly recommend. Great customer service.
November 7, 2023
Unprompted review
Reply from FatFace - NEWQUAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing products but Newquay store has…
Amazing products but Newquay store has parking issues
October 23, 2023
Reply from FatFace - NEWQUAY 2
Hello Aileen
Thank you for your review.
I am so pleased to hear that you are happy with your recent products from us. I will pass your comments onto the appropriate department for future consideration regarding the Newquay store.
EP
Everything is perfect!
September 11, 2023
Reply from FatFace - NEWQUAY 2
Hello Rochelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excelent Fit
Its not very often I find jeans to fit but on this occasion the jeans I bought fit in all the right places so I shall definitely buy jeans from FatFace again.
September 7, 2023
Reply from FatFace - NEWQUAY 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
On line shopping dream.Easy to order and collecting from my…
Easy to order and collecting from my favourite shop in Newquay, the staff are amazing there.
August 14, 2023
Reply from FatFace - NEWQUAY 2
Hello
Thank you for sharing your recent experience with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great weekend!
EP
The staff at Newquay went out of their…
The staff at Newquay went out of their way to help, and have my gratitude.
The shirt I picked up is perfect, thank you.
July 12, 2023
Unprompted review
Reply from FatFace - NEWQUAY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Take care - KS
Still nice Caps but not as good as they were
These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much rather them put the price up and maintain the quality Cap.
June 4, 2023
Reply from FatFace - NEWQUAY 2
Hello
Thank you for your review.
I am so sorry to hear of the condition of the item you received. I can confirm that we have flagged this with the appropriate department for future consideration.
EP
I visit FatFace in Newquay regularly
I visit FatFace in Newquay regularly, I must be their best customer! The staff are fabulous always being so friendly and helpful. Fatface is my favourite range of clothes and my wardrobes are getting too full of them !!!! Thank you Newquay and thank you Fatface.
May 16, 2023
Reply from FatFace - NEWQUAY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super friendly staff and very helpful
Super friendly staff and very helpful . Will definitely be going back
May 7, 2023
Reply from FatFace - NEWQUAY 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your kind comments will be shared with our amazing team in store 🥰 - RS
Reply from FatFace - NEWQUAY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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