Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
Company replied
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Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... See more
Company replied
The staff were really pleasant and helpful only went for a look round but couldn’t resist treating myself Thank you Lovely store .
Company replied
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
129 reviews
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Pink slippers.
I bought the slippers as a gift& they are really nice. Well received. Staff very helpful& cheerful.
May 12, 2025
Reply from FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Clothes,Great service
Shop assistant helpful and friendly. Gave wonderful service and would recommend this shop.
April 12, 2025
Reply from FatFace - NORTHALLERTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely boots and navy sparkly jumper
Lovely boots and navy sparkly jumper. Fanntastic staff at Northallerton branch when I went to collect them. Always friendly and helpful
December 8, 2024
Reply from FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived in store within allocated time
Arrived in store within allocated time. Great notification by email as to the status of my order. Easy collection at store with friendly staff
November 28, 2024
Reply from FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service at Northallerton and Barnard Castle…
Re Northallerton and Barnard Castle stores .
Northallerton store didn't have the size jacket in store , that I wished to purchase and so without any prompting checked online and telephoned other stores in my area ,in an attempt to locate one for me. They duly located what I wanted and arranged collection at the Barnard Castle store . Again the staff at Barnard Castle demonstrated the same excellent customer service. Very friendly, chatty, helpful ,fab service and a credit to Fatface in both locations. Many thanks
December 5, 2024
Unprompted review
Reply from FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
The order was as specified and was delivered promptly. The lady in the Northallerton store was polite and helpful
November 26, 2024
Reply from FatFace - NORTHALLERTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love fatface and you always great a…
Love fatface and you always great a great product
Looks great feels great and LASTs still looking great
November 23, 2024
Reply from FatFace - NORTHALLERTON
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Store
Really nice little store with plenty to offer, staff couldn't have been more helpful with Joe in particular giving all her time to make sure your comfortable.
November 8, 2024
Unprompted review
Reply from FatFace - NORTHALLERTON
Hello Ben
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Northallerton store - this is great to hear. Take care, LE
Efficient swift online ordering and instore collection
Efficient ordering on line and click and collect locally. Product as specified and pictured and sized. Precise communication re order confirmation,order progress and final collection details. Pleasant shop staff too.
August 23, 2024
Reply from FatFace - NORTHALLERTON
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love fatface dresses as they have…
Love fatface dresses as they have pocket.Always so well made.
August 13, 2024
Reply from FatFace - NORTHALLERTON
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTHALLERTON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My favourite go to for clothes
Good communication about offers and sales.
Good website. Quick delivery. Able to return to local store. At mine in northallerton the staff are always lovely, chatty, friendly and helpful. Great clothes of a very good quality. My favourite go to for an annual stock up!
August 5, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great items and service
Great items, and even though the sizing wasn’t quite right on one of my items, the returns process was flawless.
July 25, 2024
Reply from FatFace - NORTHALLERTON
Hello there thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORTHALLERTON
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
Great Customer Service, Speedy and Great Delivery, Quality Products at affordable prices, always a Superior Shopping and Ordering Experience. Lovely friendly staff in store.
July 7, 2024
Reply from FatFace - NORTHALLERTON
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really easy to order on-line
Really easy to order on-line, picked package up from store (Northallerton) where the staff were extremely helpful and pleasant.
June 18, 2024
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order and that the crew in our Northallerton store were so helpful. I hope you continue to enjoy our products as much as we do.
All the best, MM
Website easy to use and straightforward…
Website easy to use and straightforward to order. Got clear emails on progress of order. Member of staff in store was friendly and efficient.
Pleased with my purchase. The navy cord dress I ordered was as described and I sized down to a size 8 as recommended by other reviews.
June 5, 2024
Reply from FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that the delivery was prompt and pick up from store was so easy with our friendly crew at our Northallerton store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Northallerton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Very helpful and friendly staff
Very helpful and friendly staff. Absolutely love FatFace, very good quality clothing.
April 23, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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