Not good, I'm afraid! I ordered Brooke boot cut jeans. They arrived quickly but were skinny jeans that were not even Fat Face ones! Very disappointing. I love Fat Face jeans, they are always a great f... See more
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I am a retired lady so not every styles are for me but the Bretton long sleave tops are great . love the colours and own about 6 up to now. I also have 2 dresses . all true to size . Your clothes... See more
Company replied
Love Fat Face stuff pity a pair of trousers were too big , but overall
Company replied
I have been wearing Fatface clothing for a long time and have always made a point of visiting our local shop in Preston. The displayed clothing is always tempting to purchase and in all cases the st... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 Fishergate, PR1 3NN, Preston, Lancashire, United Kingdom
- 01772 254052
3.1
Average
18 reviews
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Not Good...
Not good, I'm afraid! I ordered Brooke boot cut jeans. They arrived quickly but were skinny jeans that were not even Fat Face ones! Very disappointing. I love Fat Face jeans, they are always a great fit but I'm not reordering as I can't be bothered with the faff!
March 18, 2025
Reply from FatFace - PRESTON
Good afternoon Trevor
Thank you for taking the time to leave your review.
I am sorry to hear that you have received a non FatFace item in your order. I cannot see that you have been in touch with us regarding this, so I am about to email you to discuss this further.
Thank you, LE
Love Fat Face stuff
Love Fat Face stuff pity a pair of trousers were too big , but overall
August 6, 2024
Reply from FatFace - PRESTON
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us, I am sorry the item was not quite right on this occasion!
Take care. -GM
I am a retired lady so not every styles…
I am a retired lady so not every styles are for me but the Bretton long sleave tops are great . love the colours and own about 6 up to now. I also have 2 dresses . all true to size . Your clothes keep there shape and wash well. looking forward to more new additions.
September 24, 2023
Reply from FatFace - PRESTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your recent purchase and that you find that out lovely Breton Tops work well for you. I hope you continue to enjoy their quality.
Take care, MM
Reply from FatFace - PRESTON
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Average Experience
Delivery was average but unfortunately the boots were very tight fitting so I was forced to return them
April 13, 2023
Reply from FatFace - PRESTON
Good morning, thankyou so much for taking the time to leave this review - we are very sorry to read the boots were not suitable. If there is anything we can help with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - BP
Love fat face items were perfect just…
Love fat face items were perfect just what I wanted. My inly thing recently with fat face is I have noticed sizes appear a little larger I would usually be a size 14 and now finding a size 12 is sufficient so I would advise for people to try on and start with a smaller size
May 5, 2022
Reply from FatFace - PRESTON
Hi Lois,
Thank you for your 5* review. We are pleased to hear that you are happy with your order. We really appreciate you taking the time to leave your comments. Many thanks-AB.
Went into Fatface today in Preston
Went into Fatface today in Preston, as I always do but gutted to find a lot of the shelves and racks empty, I know the store is due to close.
I was looking for something for my young son…… unfortunately for him, I didn’t find any Childrens clothes.
Fortunately for me, i found a gorgeous pair of jeans but was unsure if they would suit me due to not being my usual style, normally I go for straight cut but these were fly flare.
I tried them on but still unsure, so asked a member of staff for their honest opinion
I think her name is Julia, she was fantastic, she made me feel good about myself and commented how nice i looked in the jeans (I don’t take compliments very well)
Safe to say i bought the jeans and a top
I just want to express how amazing your staff are at the Preston store. They truly go above and beyond to help your customers and nothing is too much for them.
They’re friendly, polite and always happy to assist
Also a big shout out to Saffron and the male store assistant, both were very helpful
Please, please open up another store in Preston, i overhead an elderly gentleman state he’s going to miss your store and he will have to shop elsewhere as he doesn’t shop online or have a car to travel to another store
Keep up the good work Preston store, you will be greatly missed
May 4, 2022
Unprompted review
Reply from FatFace - PRESTON
Hi Yvone,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Preston store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
I have been wearing Fatface clothing…
I have been wearing Fatface clothing for a long time and have always made a point of visiting our local shop in Preston. The displayed clothing is always tempting to purchase and in all cases the staff go out of their way to greet you and make you feel welcome.
The quality of the clothes is excellent and has always fit me well. I am still wearing T-shirts I purchased some 5 years ago and always look forward too the new seasons styles and patterns.
Very sad too hear it will be closing and leaves me wondering WHERE WILL I GET MY CLOTHES FROM IN THE FUTURE.
May 4, 2022
Reply from FatFace - PRESTON
Good Afternoon
Thank you for your 5* review and for sharing your recent experience in our Preston store with us. I will pass this onto the crew members for you.
In regards to the store closing I really do apologise, I have passed your comments onto the appropriate department for future consideration.
Have a nice evening.
EP
Great staff, lovely products
Lovely helpful staff helped me return an item that needed to go back online. Then helped me choose a replacement in store and gave me a discount!
March 29, 2022
Reply from FatFace - PRESTON
Good Morning Brenda,
Thank you for your review. It is great to hear your experience shopping in our Preston store was satisfactory. I will have your feedback passed onto the team. Take care -KC
FatFace experience in Preston store
The shop assistant (young male,possibly from Scandinavia) was very polite and helpful.
March 29, 2022
Reply from FatFace - PRESTON
Good afternoon!
I am so happy to read what a positive experience you had in the Preston store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely afternoon - DW
Great items and great service as always
March 27, 2022
Reply from FatFace - PRESTON
Hi Judith
Thank you for your 5 star review. I am glad everything went well with your order. We really appreciate your loyalty. Have a good day. MJ
Good service
Bought a sweater online but it was a bit big, went in to store in Preston and they exchanged it no problem.
March 27, 2022
Reply from FatFace - PRESTON
Hi Les
It's great to hear that you were helped out but our Preston store. Thank you for feeding this back and I'll pass your comments onto the team there. Have a lovely day. MJ
As always with FatFace the service was…
As always with FatFace the service was excellent.Friendly professional staff who don’t harass you the second your in the shop.Great quality garment too that will still look good in a couple of years
March 27, 2022
Reply from FatFace - PRESTON
Hi Steve, So wonderful to hear you had a positive shopping experience in Preston. I will be sure to pass this on to the store. Take care, LE
Socks
Hello
At Christmas my young children (12) wanted to get me a gift from the Preston shop.
They went in alone, I remained outside. Thru wanted to get me a surprise, I think they also enjoyed doing this alone.
I did tell them to keep receipts, which they did.
On Christmas Day I opened the present to find seasonal socks, they were well received. Unfortunately they’d got me size 6-9, I’m a size 13!!
Obviously I did not know what they were getting me.
Some days after Christmas I took the socks back with said receipt, however of the 3 pairs only 2 were on the receipt? (I think the other were on one that was with another item they bought!
Anyway
The manager took the 2 pairs on the receipt I had and deducted the few pounds off an item of clothing I then bought.
Disappointingly though he declined the pair that I had no receipt for, even though it was clear they were unique to Fatface.
He quoted ‘policy’ ? Which is not entirely correct but more importantly it was one pair of socks for which I had no use… and no-one to give them to.
What’s important is how disappointing it is to some one who shops regularly at that store and on line.
All said I avoid the Preston branch now. It might seem petty but had I been the manager I’d have seen wider picture.
Regards
Phil Thornton
February 17, 2022
Reply from FatFace - PRESTON
Good Afternoon Phil,
Thank you for taking the time to write your review. We really value your feedback and will have this passed onto the relevant department for you. Please let us know if you need anything else. -KC
Reply from FatFace - PRESTON
Good Afternoon, It is lovely to hear you love your new Jumper, and that you received such positive service. Thank you for the 5 star review. LM
My wardrobe is now a fat face wardrobe
My wardrobe is now a fat face wardrobe, I love everything about fat face. Such good quality , everything is well made, I get lot’s of comments and I’ve got friends and family now shopping on fat face . Keep up the good work
February 1, 2022
Reply from FatFace - PRESTON
Good afternoon,
Thank you for your very lovely review. I am so glad to hear that you love our products as much as we do and that you are recommending us to your friends and family. We love to hear this!
I hope you have a fabulous day! -CA
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