Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more
Company replied
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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See what reviewers are saying
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
Company replied
It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more
Company replied
I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a sho... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.8
Excellent
199 reviews
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Message to collect
I wasn’t sent a message that my order was ready to collect at rugby. I have waited an entire week. Today I receive a reminder to collect my order.
May 18, 2024
Reply from FatFace - RUGBY
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that you did not receive notice of your order being ready to collect until you received the reminder email. Please be assured that this will be raised with the appropriate team for review.
Take care, MM
Excellent service happy staff
Excellent service happy staff
Product exactly as description and fit is freat
May 14, 2024
Reply from FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent friendly service
May 20, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Pleasant experience
Very good service from a lovely assistant.pleased with purchase.
May 11, 2024
Unprompted review
Reply from FatFace - RUGBY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rugby store to be so lovely and that they offered a very good service. I will be sure to pass your comments on to the team.
All the best, MM
Went to the rugby store and was greeted…
Went to the rugby store and was greeted by very helpful staff and there was lots of new products in compared to last time I was in. Lots of nice summer clothes ready for the warm weather.
May 8, 2024
Unprompted review
Reply from FatFace - RUGBY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a lovely visit to our Rugby store and that you are pleased with our new summer items. I hope you continue to enjoy your visits to our stores.
All the best, MM
Good personal service fro all staff
Friendly good personal service from manager and all staff - thank you
May 1, 2024
Reply from FatFace - RUGBY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rugby store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Ordering was easy
Ordering was easy , I was informed by email it was at my chosen shop for collection and when collected was dealt with by friendly knowledgeable staff
April 26, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Quick delivery to the store
Quick delivery to the store. No hassle collecting and there was a sale on whilst collecting so got myself some bargains!! Quality is fantastic worth paying the extra
April 29, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have received great service instore.
Thank you for your feedback regarding quality!
Take care. -GM
As a regular customer to Fatfàce Eliots…
As a regular customer to Fatfàce Eliots Field Rugby , I always have a great shopping experience in regards of the neatness of the store and the very pleasant and helpful crew. Hats of to the management!!
April 14, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Going over and above to help 😊
Friendly staff and very helpful. Found what I wanted in another store and reserved it for me to pick up. Very impressed with level customer service 😊
April 8, 2024
Reply from FatFace - RUGBY
Hi Carol, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Beautiful sweater usual ff quality…
Beautiful sweater usual ff quality delivered promptly to my favourite store
March 25, 2024
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and received your order promptly. We look forward to welcoming you back soon.
Take care.- GM
Good I like the shirt fits well
March 22, 2024
Reply from FatFace - RUGBY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Claire was great made your day shopping… great experience with put us in a happy mood so we spent on more cloths lol.
Claire was great made your day shopping special thanks Claire
March 26, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi Andrew,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Amazing member staff
I found a dress I really liked and wanted to know if it was available in tall. The lady on the till went to a lot of effort to find out for me. She then ordered it and arranged for it to be delivered to my house. She was so friendly and incredibly helpful.
March 9, 2024
Unprompted review
Reply from FatFace - RUGBY
Hello Karen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rugby store - this is great to hear. Take care, LE
Great shopping experience
Shop is always well laid out and tidy.
Hand sanitiser that smells lovely.
Friendly and approachable staff.
Good to see discounts for blue light staff and teachers
January 24, 2024
Reply from FatFace - RUGBY
Hi Jane,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Love the store
Love the store. Clean, looks great. Staff is lovely and always nice and helpful.
January 24, 2024
Reply from FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Great place to shop
Got a great jacket at a great price. We were served by Abbi on the till who was lovely and helpful. All staff seemed friendly too.
January 20, 2024
Unprompted review
Reply from FatFace - RUGBY
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your jacket, and look forward to welcoming you back soon.
Have a great day! -GM
I shop for myself and the whole family…
I shop for myself and the whole family at Fatface. Such good clothing and great customer service. Special mention for the store in Rugby! Staff always go above and beyond - thank you 😊
January 9, 2024
Reply from FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
All so easy
Ordered 4 items and efficient delivery with Royal Mail. 2 needed returning and that was very easy in store. Very happy with the other 2 items. Whilst in store bought a replacement for one of the returns. Staff very friendly. All so easy!
January 4, 2024
Reply from FatFace - RUGBY
Hello Gary
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
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