I always love shopping in FatFace... The clothes this year are especially lovely, and are always great quality. The most notable thimg for me, is that every time I go to this store the staff are a... See more
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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See what reviewers are saying
I had ordered three items of clothing , one wasn’t a suttable fit the other two items were classed as faulty. The young lady in the store was really helpful and apologetic she even search to see if t... See more
Company replied
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
302 reviews
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Had the product in the size I wanted
December 22, 2024
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line for store pickup
Ordered on line for store pickup, all went nice and smooth. No problems, very happy.
December 11, 2024
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best customer service!!!
I love fatface, such lovely quality clothes. However when I visited the branch in Rushden Lakes a superb lady called Carly served me. She was so patient, helpful and knowledgeable. She went the extra mile for us to check stock for our items and made great suggestions. Best customer service I've had in a very long time!! Definitely shop in the branch from now on!!
December 7, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas shopping in store
We were Christmas shopping in the Rushden store and helped by Ash. She made product recommendations and helped us locate clothes within the store. The whole store felt very welcoming and we were very happy with our shopping experience.
December 11, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff
I went into the store at Ruston lakes looking for a jacket, Aimee went out of her way to look through the delivery that had just arrived and found what I wanted. The staff there are amazing. Thank you
December 5, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ashleigh was amazing
Ashleigh was amazing, very helpful, she checked stock for me and helped me look for more garments in my size. Thank you very much. An asset to the store.
November 14, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Emma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Dot
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at this…
Excellent customer service at this store. Christine served us and was extremely helpful when we queried weather there were different colours for some gents trousers. The experience at this store is second to none.
October 31, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello there,
Thank you for taking the time to leave your review on our Rushden Lakes store. This is really great feedback, and I'll ensure it is passed to the team. Thank you, LE
Love fatface, my favourite brand
The clothes are just to my taste and the staff are so nice and friendly
August 29, 2024
Reply from FatFace - RUSHDEN LAKES
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Jon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returns and Purchases
Returned some trousers that were not long enough. Staff were lovely and processed a credit with ease. I also made some purchases whilst in store. Again swift and easy process. Love Fat Face clothing, wear well and look great at a reasonable cost.
August 20, 2024
Reply from FatFace - RUSHDEN LAKES
Hello Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful woollen tank top in a lovely…
Beautiful woollen tank top in a lovely rich olive green colour. It fits perfectly and I am just 5ft so great length. Can’t wait to wear it this weekend. Extremely happy with my purchase.
August 14, 2024
Reply from FatFace - RUSHDEN LAKES
Hi Linda,
Thank you for your 5* review. I am pleased to hear that you are happy with your new item. Have a great weekend. Many thanks-AB.
FatFace Chinos
Ordered a pair of chinos that were on sale on the website and picked them up at their store at Rushden Lakes I was advised to do this by a member of staff at their Milton Keynes store - the chinos fit perfectly and are also budget-friendly
August 20, 2024
Reply from FatFace - RUSHDEN LAKES
Hi Nicholas,
Thank you for leaving your 5* review.
I am pleased to hear that you are happy with your new chinos and the service you have received. Have a great day! Many thanks-AB.
Lovely staff
Ordered on line and collected from shop.
Staff always obliging even if you are browsing
August 5, 2024
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - RUSHDEN LAKES
Good morning, Pearl.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Broken bag
I had a bag that was faulty and returned it having stupidly lost the receipt. The ladies at the til were so helpful and managed to find my transaction from my bank card details. I bought new bag and got the exchange money off. Amazing service from Christine and Emily at Rushden Lake store. Really impressed! Thanks so much.
August 3, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning, Julie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lake's store.
Take care, JB
Ordered online and easy to navigate…
Ordered online and easy to navigate website and collect from stores. Always friendly faces and an enjoyable experience.
July 24, 2024
Reply from FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing customer service
I always seem to come back to Fat Face in rushden lakes. The service is always so good! Everyone is friendly from the moment you come in, Gabe and Chris are have help me find what I am after, from helping me choose what looks good. To sourcing the size I need. Thank you for your help ☺️
July 28, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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