Quality of clothing great. Delivery was quick, communicaton good. Unfortunately the fit was not good for me. Nothing wrong with the garment. Store very accommodating in letting me exchange the top f... See more
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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See what reviewers are saying
In preparation for the potential colder months ahead! I ordered a jumper online in 2 sizes for collection from the Rushden Lakes store. Item arrived when they said it would. staff were very friendly... See more
Company replied
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
This is a really inviting store from the moment you walk in. It's a really nice layout compared to other branches meaning you are encourages to take a purposeful walk through each section, easily find... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
313 reviews
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Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
A lovely shopping experience
This is a really inviting store from the moment you walk in. It's a really nice layout compared to other branches meaning you are encourages to take a purposeful walk through each section, easily finding what you're looking for and being inspired by the little extras dotted around. The staff are always lovely and friendly without feeling like they are hard selling. Carly in particular always has a smile on her face!
March 11, 2025
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Very helpful
Very helpful, friendly staff, Christine was there and supported us to find the right dress and size.
February 22, 2025
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rushden Lakes store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fantastic staff
Fantastic staff - really helpful. Super nice product. Love this store.
February 21, 2025
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great service from Christine
Great service from Christine, very friendly and helpful. I hadn’t realised the kids section was going online and Christine went to find some items I was specifically looking for. Found the perfect dryrobe and I know have a very happy child.
February 20, 2025
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were super super helpful and…
Staff were super super helpful and friendly - thank you
February 13, 2025
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had the product in the size I wanted
December 22, 2024
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line for store pickup
Ordered on line for store pickup, all went nice and smooth. No problems, very happy.
December 11, 2024
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best customer service!!!
I love fatface, such lovely quality clothes. However when I visited the branch in Rushden Lakes a superb lady called Carly served me. She was so patient, helpful and knowledgeable. She went the extra mile for us to check stock for our items and made great suggestions. Best customer service I've had in a very long time!! Definitely shop in the branch from now on!!
December 7, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas shopping in store
We were Christmas shopping in the Rushden store and helped by Ash. She made product recommendations and helped us locate clothes within the store. The whole store felt very welcoming and we were very happy with our shopping experience.
December 11, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff
I went into the store at Ruston lakes looking for a jacket, Aimee went out of her way to look through the delivery that had just arrived and found what I wanted. The staff there are amazing. Thank you
December 5, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ashleigh was amazing
Ashleigh was amazing, very helpful, she checked stock for me and helped me look for more garments in my size. Thank you very much. An asset to the store.
November 14, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Emma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Dot
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at this…
Excellent customer service at this store. Christine served us and was extremely helpful when we queried weather there were different colours for some gents trousers. The experience at this store is second to none.
October 31, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello there,
Thank you for taking the time to leave your review on our Rushden Lakes store. This is really great feedback, and I'll ensure it is passed to the team. Thank you, LE
Love fatface, my favourite brand
The clothes are just to my taste and the staff are so nice and friendly
August 29, 2024
Reply from FatFace - RUSHDEN LAKES
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUSHDEN LAKES
Hello Jon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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