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FatFace - SHERBORNE Reviews 37

TrustScore 4 out of 5

4.1

64 Cheap Street, DT9 3BJ Sherborne, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always buy from Fat Face especially at Christmas. The quality never disappoints and returns are quick and easy. Just really sad that my local Fat Face in Sherborne has closed as now nearest is Dorche... See more

Company replied

Rated 5 out of 5 stars

Back in sherborne, and there is a seriously hot spell happening at the moment, so I walk into Fat Face Sherborne Dorset, and Sharon and her colleague, both on great form, proceed to help and advise,... See more

Company replied

Rated 5 out of 5 stars

Excellent selection. Bought for my nephews birthday - he is going to be 50! He would be disappointed if he didn't receive clothing from Fat Face! Thought I would go an extra mile as a special birthday... See more

Company replied

Rated 3 out of 5 stars

I loved the leaf dangly vine earrings I got in August or September and they have served me very well. I would like to complain as I bought star and moon hug earrings on September 13 and I have only wo... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 64 Cheap Street, DT9 3BJ, Sherborne, Dorset, United Kingdom

  • 01935 815934

4.1

Great

TrustScore 4 out of 5

37 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Sherborne Shop - closed

Such a shame that the Sherborne shop has shut, nearest store is now 45mins away!!

March 14, 2026
Unprompted review
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hi there,
Thank you for taking the time to leave your review.
We’re sorry to hear you’re disappointed about our Sherborne store closing, and we hope our online store and delivery options make it easier to find what you need even if you can’t visit a store. Thank you, LE

Rated 5 out of 5 stars

Always buy from Fat Face especially at…

Always buy from Fat Face especially at Christmas. The quality never disappoints and returns are quick and easy.
Just really sad that my local Fat Face in Sherborne has closed as now nearest is Dorchester, which is at least 40 minutes away. Always love to see the clothing and feel it before purchasing, this will now be more difficult!

December 26, 2025
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I bought a great winter coat from…

I bought a great winter coat from FatFace. Great quality, lovely shop and friendly staff.

December 4, 2025
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Reply from FatFace - SHERBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Purchased online for collection in store

Purchased online for collection in store. Arrived promptly and colletion was smooth.

December 6, 2025
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Reply from FatFace - SHERBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 3 out of 5 stars

Earrings

I loved the leaf dangly vine earrings I got in August or September and they have served me very well. I would like to complain as I bought star and moon hug earrings on September 13 and I have only worn them 4 times and today when I took them out one of them had turned black on the thin thing that goes into you ear also the clicking bit that keeps them on your ear is a bit lopsided so often requires help to get into position. I am very annoyed one of them has turned black as I loved this pair and now probably can't use them. I don't know if it was just a bad type of metal but I am very sad. Please in future make sure they don't turn black as I love fat face and to have to stop buying earrings there because they go black would be annoying

October 23, 2025
Unprompted review
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello Nel,
Thank you for taking the time to leave your review.
We are sorry to hear that your item has developed a fault. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE

Rated 5 out of 5 stars

Excellent selection

Excellent selection. Bought for my nephews birthday - he is going to be 50! He would be disappointed if he didn't receive clothing from Fat Face! Thought I would go an extra mile as a special birthday and was delighted with my purchase as I am sure he will be! Good value for money excellent service and 🚚

September 5, 2025
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Reply from FatFace - SHERBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love Fatface

I love Fatface, wish you had more stock in stores. Went to Street & Sherborne. Wanted ankle socks, found one pair in Sherborne. Also wanted blue jeans but you only pair which didn’t suit me. Love your shops just in the future more stock please!

August 14, 2025
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Reply from FatFace - SHERBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good communications and lovely staff at…

Good communications and lovely staff at shop in collected from

March 5, 2025
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Efficient in store delivery and swift…

Efficient in store delivery and swift refund on items returned.

January 12, 2025
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Reply from FatFace - SHERBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Prompt delivery and the service at your…

Prompt delivery and the service at your Sherborne store was excellent

December 16, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I LOVE visiting our local FatFace store…

I LOVE visiting our local FatFace store in Sherborne, Dorset! The staff are always welcoming and friendly and enthusiastic to help and offer advice! The designs and quality of clothing, season after season, is excellent! Keep up the great work FatFace! JH

August 25, 2024
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Reply from FatFace - SHERBORNE

Hello there,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Sherborne store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

Great service!!

July 8, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great Service

Lovely staff, helpful. Sorted my click and collect order quickly and effortlessly.

May 23, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you are loving your new order and that the crew in our Sherborne store were so helpful. I hope you continue to enjoy our products.

Take care, MM

Rated 5 out of 5 stars

I love the products and the experience…

I love the products and the experience was super easy, communication fluid and the people at the store very nice.

April 28, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Sherborne store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.

All the best, MM

Rated 5 out of 5 stars

Great service.

Love dealing with my local shop in Sherborne, the staff are so friendly and helpful.

April 14, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Love love love…

Absolutely love my outfit from fat face they delivered as they always do. It’s my favourite shop I love that I can dress almost all their outfits up and down for work or casual lunch dates with friends I love the range of sizes and styles. Staff are always amazing also.

March 23, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you love your new items. Thank you for being a loyal customer, we look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Very helpful store staff

Very easy to use website. Delivery was quick to store. Store assistant very swift and helpful

February 9, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Good afternoon Marie,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC

Rated 5 out of 5 stars

Straightforward experience

How easy and user friendly the site is

January 5, 2024
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello Gloria
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Really helpful and knowledgeable…

Really helpful and knowledgeable assistance

November 30, 2023
Unprompted review
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 3 out of 5 stars

Quick order need picking up

Quick order need picking up, although only gave 3 stars just because the customer service in the shop was not that pleasant maybe it was a bad day as usually I find the staff very helpful

August 28, 2023
FatFace - SHERBORNE logo

Reply from FatFace - SHERBORNE

Good Afternoon Liz,

Thank you for taking the time to leave us a review.

I am sorry to hear that the experience you had instore was not a pleasant one. I have passed this feedback on to the store to be addressed. We hope to welcome you back soon!

I hope you have a great day! - JW

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