Good quality clothes, easy to order and free delivery to store. Customer service both online and in store are great and there are no quibbles returning items even if they are not your colour or style.... See more
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Delivered to my selected pick up store in St Andrews in time for holiday overseas. Very convenient and as ever excellent quality cotton fabric and fit
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What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are... See more
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Delivery to store was delayed by 4 days. Update wasn't communicated in time to stop me travelling to store on the day of original collection date and I'd waited in town to get to the collection time.... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
81 Market Street, KY16 9NX, St�Andrews, Fife, United Kingdom
- 01334 479726
4.8
Excellent
134 reviews
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Reply from FatFace - ST ANDREWS
Hello Arthur
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in store lovely, but order never arrivedl…
Staff in store were lovely and helpful and placed an order for me.
However, The order did not arrive. When I contacted customer service I was told I should have been emailed and that a discount code attached - neither arrived.
December 17, 2023
Reply from FatFace - ST ANDREWS
Good Morning Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear there have been some issues with your order in store. I can see you have been in touch with our customer service team and have had a resolution to this matter.
Again, I apologise for any inconvenience this has caused.
If you have any further feedback or questions then please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Nice Shop
Shop is well stocked and staff are friendly and helpful. It is, however, a small shop and can be difficult to visit using my wheelchair but as a fan of Fatface I persevere!
November 29, 2023
Reply from FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Beautiful product fairly priced really…
Beautiful product fairly priced really friendly staff great service all round
December 1, 2023
Reply from FatFace - ST ANDREWS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to use staff in store very helpful
November 22, 2023
Reply from FatFace - ST ANDREWS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
I received wonderful service from FREYA…
I received wonderful service from FREYA at this shop. She really went to trouble searching stock and well beyond which ended in a successful result.
The staff had a great team attitude.
Rare but so lovely ....hope you all get a great Xmas bonus?? Thank you especially Freya.
November 18, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer.
As usual, my order reached my local Fat Face shop quickly and the staff there were friendly and efficient when I picked it up.
September 26, 2023
Reply from FatFace - ST ANDREWS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Summer Dresses
I am pleased with the two dresses I ordered to click and collect. Tried them on in the shop in case they didn’t fit properly, found one of the dresses had a faulty zip. The assistant changed the dress for another.
August 11, 2023
Reply from FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - ST ANDREWS
Good morning, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Andrews store.
Take care, JB
I have made multiple purchases…
I have made multiple purchases recently(last few months) both online and in-store. I have signed up for a 15% discount both online and in-store and no email has ever been sent offering access to any discount and yet I keep getting emails, so I guess there’s no problem with my email address…disappointing…
July 2, 2023
Reply from FatFace - ST ANDREWS
Hi Trevor, thank you for reviewing. I'm sorry that you did not receive your discount code - this would be because you had placed orders with us before, and the promotion is for first time customers. If there is anything else we can help with, please don't hesitate to get in touch. CD
Lovely helpful staff
June 19, 2023
Reply from FatFace - ST ANDREWS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! KS
St Andrews store Really helpful girl
Really helpful girl in my St Andrews branch for my purchase of the small tan beebag. Much appreciated.
June 19, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Delighted with skirt
The skirt is lovely and online photos and description were accurate. I had seen the skirt instore (lovely store, very welcoming, always a positive experience) but it was not available in my size so I was delighted to be able to use a code from the website which offered free next day delivery.
May 25, 2023
Reply from FatFace - ST ANDREWS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely store and fabulous staff
Amazing store, super well organised and tidy, making the customer shopping experience a unique one. Staff are very friendly and helpful, always willing to help and listen to you when there are any issues. With the new refit of the store, you can tell there’s been a huge difference on how it looks, and it’s brightness makes it look incredible.
May 24, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
Hello Michelle,
Thank you for your feedback regarding your trip to our St Andrews store.
It is so wonderful to read such lovely feedback!
Take care - KS
The staff here are always so friendly…
The staff here are always so friendly and helpful. I love the new collection and always enjoy popping in to the St Andrews store!
May 20, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Makaira
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was supposed to get an email to advise…
Was supposed to get an email to advise that my parcel was at store (St.Andrew) which I didn’t receive. Had to phone shop to see where my parcel was only to be told they had it oh and forgot to inform me. Took said parcel back to be told I’m too late and would have to take it to post office. I pointed out I wasn’t late as they hadn’t informed me when it was ready only to be told that basically didn’t matter. Then when leaving a sarcastic comment was made about another happy customer. To be honest I couldn’t be bothered arguing with her and she certainly would have got a mouthful if I had but she certainly wasn’t worth the bother. Hence one disappointment customer.
May 7, 2023
Reply from FatFace - ST ANDREWS
Hello Morna,
Thank you for your review. I am sorry to hear you feel disappointed from your recent visit in St Andrews.
I have spoken to the store in detail regarding this, and I can see your order was placed on 7th May, and the parcel was marked as 'ready to collect' 3 days later on 10th May. An email was sent to you to confirm this. You then collected your order on 14th May.
Our sale returns policy means you have 15 days to return your items, and as you were over this timeframe, the store offered an exchange, but if a refund was wanted you would have needed to send this back via the post.
Once again I do apologise if you feel disappointed, and if you would like to discuss this further, please do email in to customerservices@fatface.com or by calling 03301240000.
Thank you, LE
5 Stars
The staff were so sweet and friendly, happy to help me choose a birthday present for my sister. Lovely items on sale and customer service was brilliant and genuine. ☺️
May 19, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
Friendly Staff
Shop looks great following their refurb, staff extremely friendly, helpful and knowledgeable. Highly recommend!
May 6, 2023
Unprompted review
Reply from FatFace - ST ANDREWS
HI Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had to return the jeans as too short…
Had to return the jeans as too short style was regular. Took them in the packet to shop where I was on holiday and had my emails etc with me. But they wouldn’t take them as I didn’t have the delivery note with me. That was disappointing.
May 7, 2023
Reply from FatFace - ST ANDREWS
Good Afternoon,
Thank you for your feedback regarding your recent visit to store.
i have spoken to the store and the manager has apologise for any disappointment caused by the refused refund.
I have contacted your directly to advise on how we can process this refund for you.
All the best - KS
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