Banner for FatFace - TOTNES

FatFace - TOTNES Reviews 146

TrustScore 5 out of 5

4.8

12 Fore Street, TQ9 5DX Totnes, Devon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I popped in to Fatface Totnes on Friday 22nd May and was served by the lovely Lisa, she was incredibly friendly and helpful, I love my new chinos! I always find the whole Totnes team a delight... See more

Company replied

Rated 5 out of 5 stars

We visit the FatFace Totnes store 2-3 times a year on our Devon breaks - visited today and as usual the store has plenty of quality items for both men and women. We chatted with Lisa after our purcha... See more

Company replied

Rated 5 out of 5 stars

Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn... See more

Company replied

Rated 4 out of 5 stars

Attentive staff when I collected at Totnes in Devon. Jumper is lovely and soft and the colours are fresh in appearance. Personally I didn’t like the wide sleeves and the body of the jumper was ‘boxy... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 12 Fore Street, TQ9 5DX, Totnes, Devon, United Kingdom

  • 01803 862272

4.8

Excellent

TrustScore 5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

3rd pair of quality shorts from Fat Face

Had shorts delivered to shop in Totnes only to be told I could have had them sent to Next in my home town of Torquay. Not really a problem, but o know next time.
Purchased my 3rd pair shorts. Usual great quality and fit. Just wish did the Mawes in black.

June 7, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I popped in to Fatface Totnes on…

I popped in to Fatface Totnes on Friday 22nd May and was served by the lovely Lisa, she was incredibly friendly and helpful, I love my new chinos!
I always find the whole Totnes team a delight, always greeted with a smile, a hello and great customer service which you dont get often in a big retail chain.
Thank you for making my visit fun

May 22, 2026
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The choice and quality of the items for sale ...

The choice and quality of the items for sale and the staff , both were excellent

May 14, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

great selection very convenient

great selection very convenient

May 7, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

I love the quality of clothing and…

I love the quality of clothing and delivery service is quick .In store Totnes Devon the staff are friendly and always willing to give help and advice .Love the store a warm welcoming atmosphere .

May 7, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Helpful staff and after ordering online I was able to collect at my local store for free.
Very pleased.

April 24, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick service polite staff at Totnes…

Quick service polite staff at Totnes branch

April 24, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

We visit the FatFace Totnes store 2-3…

We visit the FatFace Totnes store 2-3 times a year on our Devon breaks - visited today and as usual the store has plenty of quality items for both men and women. We chatted with Lisa after our purchases about Devon and places to visit to walk and eat/drives to see other areas etc. Lisa is so lovely and very professional and clearly loves her work and Devon. Absolutely great to chat with friendly staff and to feel welcomed etc..we will be back early September 2026 and will visit a couple of places as recommended by Lisa
Ian and Catherine

March 29, 2026
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love my Vinted ditsy shirt

Love my Vinted ditsy shirt. So much so bought one for my daughter. Easy returns to fat face or a next shop.
Great prices for high quality.

Great interaction with the staff at Totness store very refreshing.

March 24, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

The parcel arrived to my local store…

The parcel arrived to my local store very promptly

Staff very helpful

March 15, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM

Rated 5 out of 5 stars

Always professional

Always professional. Love the clothes etc but the staff at the Totnes shop go above and beyond.

May 13, 2025
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought a jumper in the Totnes shop

Bought a jumper in the Totnes shop. Good fit and quality. Great value with the 20% discount offer on at the moment.
Staff friendly & helpful with good customer service attitude.

February 28, 2026
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Nice blouse, good service

Nice blouse, prompt delivery, pleasant shop staff

February 17, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product and as always served by…

Great product and as always served by the Great staff at Totnes. very knowledgeable very friendly. Great team all round.

February 11, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

HELPFUL STAFF

I went into FatFace in Totnes to return a top that was too small that I had bought in the sale. I was served by Lisa who was very friendly and extremely helpful. I wanted the size 12 but couldn't find any in store. Lisa suggested that she look online which she did. She ordered the item and even got it delivered to my home address. Lisa was very attentive throughout my visit and provided my husband and I with excellent customer service. I will definitely be going back!

January 25, 2026
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, friendly staff on collection of items. Absolutely love my jacket.

February 6, 2026
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great delivery-to-store service

Great delivery-to-store service. Efficient & prompt. Helpful staff.
Garment lovely- though a Christmas gift so can’t be sure until recipient has received!!!

December 23, 2025
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fab place to shop in Totnes.

Great Totnes shop in Devon.
Surprisingly wide range of stock in a small shop. Really helpful and cheerful staff. Lisa was particularly great.

December 8, 2025
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look