The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... See more
Company replied
Location
Switch location28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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See what reviewers are saying
Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
Company replied
What a joy to find fatface! Visited the shop in York and I was like a child in a sweet shop, the variety of styles , and fabrics. Loved the knitwear especially. Good quality garments at competitive pr... See more
Company replied
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom
- 01904 635788
4.6
Excellent
335 reviews
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Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful purple T-shirt
Beautiful purple T-shirt, true to size, perfect quality, very pleased with my purchase! I collected in York store , all store staff very kind and helpful.
February 6, 2025
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice to have xsizes that don't look old…
Nice to have xsizes that don't look old and frumpy. The only downside is that the sleeves are usually too long. But the clothes are comfortable
January 9, 2025
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good to be able to order online and to…
Good to be able to order online and to then collect it from the store. Not sure what would have happenned if I couldnt get in on the desingated day, that wasnt clear. Would of been 5 stars otherwise.
December 18, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered quickly to store
December 19, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
When I placed my order i put a delivery…
When I placed my order i put a delivery day for me to pick it up from the store. Only to say it’s going to be a delay and you wouldn’t be collecting it until later. I kept looking at my emails but no answers until another week. The bag is lovely, good quality but the delay was a bit inconvenient.
December 15, 2024
Reply from FatFace - YORK 2
Hello Christine
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the correct teams.
Take care, LE
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
C&D piece of cake
Click & collect a piece of cake. Great quality phone bag, perfect size.
December 3, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous slippers
Gorgeous slippers! Fit true to size arrived on time . I love them .
December 6, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
On ordering the email said the item…
On ordering the email said the item should arrive after 4pm. Although we hadn’t received the email to say it’s been received but called at 5pm and the driver hadn’t turned up so a bit disappointing and the member of staff couldn’t advise if the delivery was coming the next day
November 27, 2024
Reply from FatFace - YORK 2
Hello Dawn
Thank you for taking the time to leave your review. I am sorry to hear that you have not received your order yet. Please email fatfacereviews@mail.fatface.com for assistance with this. Thank you, LE
Friendly staff
Easy to order on-line and easy to collect in store with very friendly staff. Useful when sale items are out of the store.
November 21, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality and good service from…
Excellent quality and good service from the staff
November 15, 2024
Reply from FatFace - YORK 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good quality clothing
November 18, 2024
Reply from FatFace - YORK 2
Hello Jim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Alex
Thank you for taking the time to leave your review and for providing your comments and feedback. I will be sure to pass your comments to our team.
Thank you, LE
I am still awaiting my order
I am still awaiting my order which was supposed to arrive at The Springs on Saturday 2nd December _ after 4pm. I had an ernail confirming a delay but have heard nothing since.
YOUR COMMENTS PLEASE
November 5, 2024
Reply from FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order just yet. I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to assist and advise further.
Thank you, LE
Reply from FatFace - YORK 2
Hello Ruth
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Alyson
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dont buy the Red One
The service was good but the product is appalling - i have the natural colour waistcoat and was pleased so when i saw the red one in the sale snapped it up - it sheds red fluff everywhere - tried washing to help - it has absolutely covered inside of pillowcase - shoddy
October 29, 2024
Reply from FatFace - YORK 2
Hello Glenda
Thank you for taking the time to leave your review.
I am sorry to hear that your waistcoat is shedding fluff. I can understand your disappointment.
Please contact our team at fatfacereviews@mail.fatface.com and we can help. Thank you, LE
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