Faucet Stop Reviews 127

Slow shipping, unanswered emails, stall, stall, stall. No status. More unanswered emails. What gives with these guys? You can do better on price and customer service elsewhere.

Thanks so much would buy from you again and will do so.

I recently purchased two faucets from FacetStop, simply because they were a bit cheaper than Amazon or any retail store I had shopped. I had questions and contacted their customer service department twice; each time was confusing. The person I dealt with was not customer oriented, and made me feel like he was doing me a favor. When I inquired about shipping time I received an answer of "I don't know how long it'll take, 3- business days, could be 7". Not great when you're trying to get a contractor in. I did receive the faucets today and they appear to be in good condition. Let's hope all goes well when they are installed.

I really appreciated the staff when they noticed that I had expedited shipping and when my product was backordered they call me with a replacement option. Way to go!

Thought we were getting two day service after paying extra service charge. We received item 10 days later. Cust. service said service fee will be refunded. Still waiting.

After ordering, I had to contact FaucetStop (a week later) to find that what I ordered had been discontinued. This should have been clarified right away and I should have been contacted by them right away. When you are without a bathroom sink, it matters. Seems it would be normal business practice to contact your shoppers of any changes in their orders a.s.a.p.

A representative called me after I placed order to tell me that I could not buy one handle but would need to buy packet of three that would cost twice as much.
It did not sound right so I cancelled my order. I then placed the same order on a different site and the one handle was delivered in three days.
I will not deal with faucetstop again.

I didn't receive the products I ordered and I have been trying to contact them via email and phone several days ago and I still haven't received an answer. By far the worst online experience ever.

I ordered a pressure assist toilet. Shipping was quick, the toilet was packaged well, no missing parts. I got an email receipt immediately upon placing my order but I had to ping them a few days later to ask for a shipping date. FaucetStop responded quickly to my request but it would have been nice to have had an email or other way to check order status.

I ordered a tub spout that was difficult to find. i check a few other competitors who quoted shipping time of 2-3 weeks. FD said 7-10 days, and it arrived the next day. So like Zappos, I am find with over delivery on my order

very reliable and shipped item quickly and the cost was very fair

I ordered a Quickdrain Linear shower system from Faucet stop after searching many sites trying to find the best deal... Fast shipping, no hassles when requesting to ship to a mail holding/forwarding company (I live in Canada and wanted the items shipped to Niagara for pickup, great prices and helpful customer service!

I received the wrong product and called over 3 times to try and get help. I was sent to VM every time. I spent close to $300 on this item. Please help. I have two more to purchase...I guess I will do elsewhere.

Dealing with FaucetStop for the item I wanted was very easy and item was in stock, was received quickly and was better priced.

Website advertised a discontinued item that I purchased. They shipped the 2nd item I purchased even though I didn't want it and have never refunded me for the first.

First I verified that the item I wanted was in stock and was told it would ship that same day. I checked back four days later and was told that it just shipped. I checked back a week later and was told it was being dropped shipped from the manufacturer and there was no way to verify if it was shipped as the supplier was unresponsive, but someone woul call me back the next day to let me know what to expect. No call. So I call back and a customer service rep tells me they have sales and customer service reps that will tell customers just about anything to make a sale or get them off the phone. Nice.
Here's the clincher- my credit card was charged right when the order was placed and I got this satisfaction survey right away too. Am I satisfied with anything regarding my experience with Faucet Stop? - NO!!! Terrible experience in every way and still no remedy. Shady!

The item listed on-line was discontinued and I was not informed. After I placed my order for a sink I waited 4 days and did not receive an email confirming the sink had shipped so I called FaucetShop. The CS rep said the sink color had been discontinued. I switched the order to another sink color and waited a few more days. After not receiving a shipping confirmation I called again and was told theta my sink did not pass inspection and the CS rep said he would put in another order. He had me on hold for so long that I was able to find the same sink on another site. To be frank, the customer service rep was abrupt and rude in spite of the fact that his business had made two errors. He said he could look for another sink elsewhere but before he did he rudely asked, "Do you want it or not?" At that moment I decided to purchase the sink from another vendor. I asked for a refund. Note: I try to support small business over the big brands: Amazon, Lows, Home Depot. Poor communication and bad customer service is not ideal. Let's work together.

I recently tried to use the online chat to find out the status of my order and a probably shipping date. The sales manager was online first, then I was transferred to David, then transferred to another person (whose name I don't remember), then back to David, and then again back to the other person. Anyway I waited in the Chat for at least 10 minutes with no response from customer service. Not too pleased. I still haven't been provided with any shipping confirmation. My order was placed on 8/15. It is now 8/22 and still no word on a shipping date.

Follow up by phone - today is 8/25 and I just called their order status department. I heard awful music for 5 minutes, then the line was dropped. Something fishy here with this organization.

ordered 8/9 and still haven't gotten my product... it is now 8/19. website says 1-5 more days for tracking number so i can't even track the delivery. if you order from here to save money make sure you give yourself plenty of time for delivery. all in all i saved $75 and my plumber is not ready for install yet so it's not a huge deal for me personally right now, but a slow shipping disclosure would be nice. they had no issue taking my $350+ the second i clicked "buy".

Ordered some parts for a client that needed them right away. Faucet Stop's website said the parts were available in stock. So I placed the order, paid the premium for the overnight shipping and waited....got an email from them 3 days later saying that the parts were not available, and that they would take weeks to get. Thanks for wasting my time and making me look bad in front of my client.