Faucet Stop Reviews 127

Order placed May 20 AM. Salesperson said would ship next day via UPS. Three days in transit. Called company May 26. Order was not shipped until May 22. Salesperson said 7 to 10 days transit. It is now May 27 and despite requests for tracking information nothing received as yet. Don't know carrier, tracking information or delivery date. As such FaucetStop did not live up to commitments. Would not use this company again.

I ordered some towel rings,and recieved an emailsaying to call a Customer Service number. The mail box was full. I called another Customer Service number and waited for 30 minutes w no pick-up. When I called back and finally got thru to someone, they couldn't tell me the issue wmy order...so I cancelled it and ordered the product from Amazon.

Buyer beware! This company sucks. I placed my order, no problem. Five days later I get an email stating "please call us so we may verify and process your order"
After three calls and being put on hold for 25 minutes, they tell me they need a physical address not a PO Box. What a waste of time. We'll see if I ever actually get the order.
Hello FaucetStop.com? Get your web developer to put a query on your website stopping people from putting po boxes as shipping. That's it! Magic!
Then you won't waste anyone else's valuable time.

SO FIRST THE TOILET SEAT IS NOT SHIPPED WITH MTY TOILET SEAT ORDER.
ANOTHER ONE IS SENT BUT INSTEAD OF BAHAMA PINK IT IS A DIFFERENT SKU AND THE COLOR VENITIAN PINK.
I SEND THE VENITION PINK BACK WITH SUPPLIED SHIPPING LABEL AS REQUESTED AND TO DATE NO NEW BAHAMA PINK TOILER SEAT SENT.
SO FAR I AM OUT $85.00 FOR THE SEAT.
I AM TIRED OF STANDING AROUNT MY TOILET WAITING FOR THE SEAT TO ARRIVE.

I tried to return a faucet via the email and phone calls. Put on hold and then the call got dropped more than once. Will escalate to better business bureau

Purchased two valves that were advertised and payed for overnight shipping on-line. I had to call them 48 hours later only to find out that the product was out of stock. Cost me precious time during construction of a bathroom waiting.

I understand mistakes happen but I was really upset. I must say that the people I spoke with were very nice and did refund my money quickly.

I ordered a cold water faucet on Friday May 8th. I paid $16.99 for 3 day shipping. I figured it would come on Wed May 13th. I called customer service on Wed when I did not receive it and they explained that it was processed on Monday and I should have on Thursday. It did not come Thursday and I am still waiting for it to come.
This is a quote from there page
"We've got what you want... Now.trained_specialist
We can get the item you want faster because we stock our inventory in warehouses across the country (Of course, custom items do take a bit longer.) "
If something is ordered on Friday and does not ship until Tuesday, I do not call that fast shipping. I am not happy spending $16.99 extra and waiting a week to get the product.

received my pot filler faucet 5 days after ordering it -- it installed in a snap

If only zero stars were an option....

Not sure how you consider your service "hassle free". I've never had more problems and less response than with your company. You failed to even process my order in any sort of timely fashion and now the products are useless to me. Who takes A WEEK to process and overnight order?!?

When someone orders an item and adds OVERNIGHT shipping, it is because they need the item quickly. Very quickly! And not after waiting days for “processing”. No one would consider this acceptable. And no other company on the planet would be so cavalier and deliberately unhurried with an expedited order as you’ve been.

Never again FaucetStop!

Placed first order. Still had not charged my card or shipped the product after a week. Did not respond to emails.

Placed an order.
Got an email saying to call.
Can't get through. Voice mail box is full (for weeks)
Call through a different way. No answer, no callback.
Email using web contact page. No reply, no callback, no nothing.
So I am suppose to contact them regarding my order yet nobody is home?
And of course - no product coming my way.
May your luck be better

Delivery of ordered item by UPS prompt, as promised.

I tried to buy a kitchen faucet on another site, only to be told immediately it was discontinued. I then placed an order for it on FaucetStop which they put through, but a few days later they sent me an e'mail asking me to call them. After finding out the mailbox they asked me to call was full and then being disconnected 3 times I was told that the faucet I had ordered was discontinued but the same faucet was being made under another stock #. When I checked it out it was not the same faucet but rather a smaller version. So glad I did my homework and didn't just agree to have them order it. I then ordered a faucet from my original site where I have bought many things. I will stick with them.

i cant really say what the quality of my product is because i haven't received it yet. that's the problem. I ordered my stuff a week ago and it hasn't arrived, but all of the other things that i ordered from other websites have already arrived.

Would have been 5 stars if inventory had been correct. Ordered from FaucetStop despite a number of bad reviews because they said they had my item in stock. Turns out they did not. But, worked with Eli who was responsive to my needs. Eli answered every email of mine in a short amount of time. He explained the item was immediately ordered from the Manufacturer and within a few days i had my faucet. Eli was fabulous and based on my experience I cannot say anything negative.

There is no room for backorders in a kitchen project, especially since we have quartz countertops that we need to have templates and ordered. The whole project will be delayed and that's intolerable.

I was in search of parts for my 1st generation Sani-plus toilet. I was advised here in Canada that I would have to purchase a new unit as there were no parts available. I did a google search and located FaucetStop and they advertised a tank and inner workings that would fit a 1st Gen Sani-Plus. I called the 1-800 number and spoke to Joe. He was just great. I told him of my situation, being in Canada and all and not wanting to order something and not have it right. He called Sani-Flush while I was on hold. He advised that if the tank bolt holes were 51/2" apart that the tank will fit. I ordered it and within 6 days it was at my residence and installed and it works great. Hats off to the crew, especially Joe, at FaucetStop in Brooklyn NY. You saved a dude alot of money. Great service, great help and very polite. Good Job FaucetStop.

Eli was absolutely helpful. His product knowledge is top rate Without selling pressure. His advice was greatly appreciated. Will buy from faucetstop.com again.

Quick to ship and just as ordered.

I have tried to contact Faucet Stop Customer Service three time and failed each time. I was placed on hold each time 15 to 20 min. and then disconnected each time. I will refuse delivery and advise my credit card co not to pay this charge> Faucet Stop should not be be a third party dealer for amazon!!!!!!!!!