Favor Delivery Reviews 327

Consistently poor service. More than half the time it takes twice as long or longer than estimated for food to be delivered. Food is consistently delievered to the wrong address, and the customer support team is infuriatingly slow to respond when there is an issue that needs to be corrected or refunded.

A few months ago I gave a honest review of several bad experiences. Well they didn't like the review and banned me! I have tried to contact thru email to talk about how unacceptable the behavior is. I'm disappointed cause I'm disabled ♿ and don't get out much so rely on delivery alot.And I like shopping with HEB but, Favor is just too Unprofessional and overwhelming over priced with deposits you don't get back!

I order groceries through H-E-B once or twice a month and the fee is usually $7.95 for delivery. I pick the time. and I’ve never had a problem with it being late or missing items. So I’ve never had a complaint about Favor who delivers for H-E-B.

Extremely high delivery price and hidden fees. Terrible delivery service and service people. I thought this would be a good idea but I digress. A $27 order jumped to $45 without me being able to see my total before I pressed submit. Garbage!!!! The driver didn't speak English nor knew how to use the app to find me. No translation on the chat feature. Not worth my hard earned money

Ordered from 7/11 and the total ended up being $20.16 and 4 days later I still have a $50 hold on my account. My bank normally processes charges immediately. They have no records of favor processing the charge and releasing the hold. Favor says they processed it and it’s out of their hands.

Do you see that one star I was forced to leave for favor? They don't deserve it. I have repeatedly had horrible service from favor AND its drivers. Today was the last straw. Favor "customer service" is a disgusting JOKE. Corporate favor is too chicken-sh*t to talk to their customers in real time over the phone. They force their customers to type out LEGITIMATE AND EXTENSIVE concerns via text. They are too toddler-scared to stand up and accept hard truths. They hide behind their contract labor delivery drivers, yet their sorry-a** "corporate word salad" is all we customers get when they screw up. I'm astonished that an ACTUAL major corporation like H.E.B. bought out a trainwreck like favor. But then again, favor was probably desperate to sell, given their massive customer service f-ups through the years. (It's a shame, and a really bad reflection on Trustpilot, that we reviewers are forced to leave even one star.)

I’m waiting for the class action lawsuit against this shaddy company. I have several pictures and videos everytime this company changes my tip time after time.

Should not even give it a 1. They are terrible. Had a driver call me to place the order with the store she said she arrived and the store did not have my order or credit card. Then when the order finally came the driver asked me to close out the order in the app so she could go to her next stop. I am a customer not an employee. Texted customer service and got ghosted for days. HEB and Favor absolutely suck!!

absolute nightmare been waiting an hour now just for them to try to find a driver. Being disabled is bad enough but not getting to eat because they cant find people to deliver food is asinine. they shut down at 10pm less than an hour from now when I was placing my order around 7:30 pm .. un acceptable

Great app until you have an issue with your delivery. Their support is non-existent.

And giving Favor 1 star is too much... This is the worst delivery company, they give you promo discount that they don't apply when you're going to pay. Talked to them and they give you BS excuses.
Wish there are more delivery services around my town that deliveries cigarettes.

I worked for this piece of shit company. Was suspended for something I Have on film. My lawsuit was picked up days later. Thank u favor for your discrimination on film. See you in court

Absolutely will not use Favor again. They up charge 20% on each item, which is ridiculous. If you use them, be prepared to cough up at least 20% more on item prices plus tip.

The app is over run with illegal immigrants using fake accounts made with stolen social security numbers. Most legit drivers have been ran off of the platform because the cheaters use software to steal all of the good paying orders. Favor does nothing to stop this. The company also steals tips from drivers any time the system goes down, which is almost weekly. When the system goes down all orders are marked as "re-delivery" and the company keeps the entire tip and only pays the driver base pay ($4). The company constantly lies to drivers and customers alike. Very scummy company.

Never use Favor first off they up charge from what they quoted when you placed the order. Then recently there was a temp hole placed as well asy actual order charge placed on my card. A week later and that temp hold raised almost $9 instead of returning and all they say oh it's just a temp hole after a few days it will return it well no it didn't and if I wait a few more days will it go another $9 higher. The drivers also make a lot of mistakes expect higher then they deserve tips it's just not worth it.

Approximately around 8:30 pm, 2 people made the delivery ordered from Heb. Why 2 individuals? Also, the attitude was poor. Grabbed the bags as they brought them. Went to give tip afterwards and noticed a pile of dung that wasn't there before right in the porch. Asked "what was this pile I just stepped in?" She answered, "No f**kin tellin".

Never Ever order food from Favor...I tried to support a local Texas company...It was a massive mistake.
my food was over an hour late. Driver after pick up, just kept going g in the opposite direction. Further and further away...Customer Service offer me a $5.00 Coupon...I'm not paying for food in had to throw out when it arrived.
I've contacted my back to recessed the charge. if I do not get my money back. i will see them on principal

Literally the WORST food delivery service I’ve ever encountered. I don’t know what happened to this company but the owner should be embarrassed. They take your order, tell you the food is arriving in 30-40 minutes, then over an hour later they say they’re still looking for a runner? It’s obnoxious and the BBB needs to shut this company down immediately.

3hrs for food to deliver. I made the mistake of using Favor knowing this but had forgotten. I’ll never forget again.
Oh, and they use drivers that are not licensed and insured because you can’t get through my gate security without those documents and they never have them.

They tried to charge me twice, now my card is blocked because of suspicious activity. I tried to resolve the issue for the third time with an unpaid balance to possibly get rid of the problem and favor can’t never get through fixing I paid twice and still cannot get this issue resolved by three people definitely don’t recommend this service zero stars if it was an option for it. They want me to charge it again and then they said they will give it back. What kind of service is that? It’s ridiculous.