After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company. Tiles arrived very well packed 1 day early. They are really stunning lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... See more
Company replied
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... See more
Company replied
Efficient service, lots of communication. Tiles are lovely quality and pattern. Colour true to pictures. Wrapped carefully. Look lovely in my porch. Very pleased
Company replied
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Responded very quickly to delivery issue.
Tiles are great - looking forward to getting them on the wall .
July 16, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Ivan,
Thank you for your kind review. We're pleased to hear our team was able to resolve your delivery query quickly and that you were happy with the service you received. It's also great to know you're pleased with your tiles, and we hope they look fantastic once they're on the wall.
Many thanks,
Fayrouz Tile & Stone
Advertisement
Lovely quality product
Lovely quality product, when my order arrived sadly there were 4 damaged tiles, which were replaced with no quibble
Can’t wait to get them in the wall in our now kitchen!!
July 16, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We're so pleased to hear you're happy with the quality of your tiles. We're glad we were able to arrange replacements quickly and without any hassle. We hope your new kitchen looks fantastic once the tiles are installed, and we'd love to see the finished result.
Many thanks,
Fayrouz Tile & Stone
Different options to the normal range from other providers.
The tiles are offer were different and the ones I chose were exactly what I was looking for.
The colours and the pattern were as shown on the website.
July 13, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Margaret,
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear you found exactly what you were looking for in our range and that the tiles met your expectations when they arrived. It's great to know the colours and pattern matched what you saw on our website, and we hope you enjoy them.
Many thanks,
Fayrouz Tile & Stone
Quick delivery
Quick delivery, well packaged. No broken tiles. Onsuite looks amazing. A shame I can't upload a picture!
June 16, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We’re delighted to hear your order arrived quickly, was well packaged and reached you without any breakages.
It’s wonderful to know your en-suite looks amazing with the new tiles. Thank you for your kind feedback and for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Efficient service, lots of communication. Tiles are lovely quality and pattern. Colour true to pictures. Wrapped carefully. Look lovely in my porch. Very pleased
July 9, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Nicki,
Thank you for your wonderful review. We’re delighted to hear you were pleased with the service and communication throughout your order.
It’s lovely to know the tiles arrived carefully packaged, the colour matched your expectations and that they look beautiful in your porch. We really appreciate your kind feedback and are so pleased you’re happy with the finished result.
Many thanks,
Fayrouz Tile & Stone
Advertisement
Reply from Fayrouz Tile & Stone
Hi Andrew,
Thanks for taking the time to leave a review. Its great to hear everything went smoothly, and that you were happy with the service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Reply from Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave us a review, and pleased to hear your tiles arrived on time for your project.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Beautiful tiles, great quality and fantastic customer service!
June 18, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Arantza,
Thank you so much for taking the time to leave us a review. We're so pleased you love the tiles and that you are happy with our customer service.
We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Very happy with my lovely Moroccan…
Very happy with my lovely Moroccan inspired tiles. Good delivery/ no breakages.
June 24, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Leanne,
Thank you for your lovely review. We’re delighted to hear you’re so happy with your Moroccan style tiles and that they arrived safely without any breakages.
We really appreciate your feedback and hope they bring plenty of character to your finished space.
Many thanks,
Fayrouz Tile & Stone
Advertisement
Amazing one-stop shop with Sunday…
Amazing one-stop shop with Sunday support!
Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great quality. One single tile had a tiny misprint, but when I contacted support on Saturday, they replied on Sunday! I didn't even have to wait for Monday. They refunded the tile instantly (it was a surplus anyway, so no harm done).
Being able to buy the tiles, adhesive, primer, and grout all in one location saved me so much time. Fantastic experience overall!
June 12, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you’re so pleased with your tiles and that your project was a success.
It’s great to know that being able to order everything you needed in one place made the process easier, and we’re especially pleased we could resolve the issue with the misprinted tile quickly for you. Providing helpful support whenever we can is something we really value.
Thank you again for your kind words and for choosing Fayrouz Tile & Stone. We hope you enjoy your finished project.
Many thanks,
Fayrouz Tile & Stone
Such beautiful tiles
Beautiful tiles. Im so happy with them. The service from ordering from the website, the fast delivery the carefully wrapped packaging was all very impressive. I will 100% recommend & use again for future projects.
June 11, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Louise,
Thank you for your wonderful review. We’re delighted to hear you’re so happy with the tiles and that your experience was positive from start to finish.
It’s lovely to know you found the ordering process straightforward, the delivery fast and the packaging carefully prepared. We really appreciate your recommendation and are pleased to hear you would choose Fayrouz Tile & Stone again for future projects.
Many thanks,
Fayrouz Tile & Stone
Always great service & communication…
Always great service & communication and such awesome tiles too! 👏🏽👏🏽
June 17, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your lovely review. We’re delighted to hear you continue to be happy with both our service and communication, as well as the tiles themselves.
We really appreciate your continued support and kind feedback.
Many thanks,
Fayrouz Tile & Stone
Quality tiles,have a huge…
Great shopping experience,have very wide range,quality tiles at very competitive price also doorstep delivery from palletways.Will confidently buy again.
June 17, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Jerry,
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience and were pleased with the range of tiles, quality and value on offer.
It’s also great to know your delivery arrived smoothly and that the service met your expectations from start to finish. We really appreciate your confidence in recommending us and look forward to helping with future projects.
Many thanks,
Fayrouz Tile & Stone
Advertisement
Easy service,fast delivery and very…
Easy service,fast delivery and very well packaged. Super quality.
June 5, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your delivery arrived quickly and well packaged.
It’s wonderful to know you’re happy with the quality of the tiles. We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Very easy to order and quick and safe delivery. Tiles are beautiful, and I can't wait to put them on my fireplace.
June 1, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your tiles arrived quickly and safely.
It’s wonderful to know you’re pleased with the tiles, and we’re excited to hear they’ll be used on a fireplace. We hope the finished result looks beautiful.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Easy to order, helpful customer service. Items were delivered well packaged and on early. There was good communication from the courier and he went above and beyond in leaving the tiles where we wanted them which are very grateful for. The tiles themselves are beautiful. Thank you for your excellent service all round.
June 3, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Julie,
Thank you for your lovely review. We’re delighted to hear you found the ordering process straightforward and that the customer service team were able to help throughout.
It’s also wonderful to know your order arrived well packaged and ahead of schedule, and that the courier provided such a positive delivery experience. We’ll be sure to pass your kind comments on to the team.
Most importantly, we’re so pleased you love the tiles. Thank you again for your support and for taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Now our go-to tile supplier
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logical and creative way, which helps the visitor better understand how items and finishes would look and work in their own space. The staff at the showroom are very helpful and accommodating.
May 30, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi,
Thank you for such a wonderful review. We’re delighted to hear Fayrouz Tile & Stone has become your go-to tile supplier.
It’s fantastic to know you enjoyed the range of collections on offer and found the showroom displays helpful when planning your own space. We put a great deal of thought into creating displays that inspire and help customers visualise different combinations of tiles, finishes and accessories, so it’s lovely to hear that was reflected in your experience.
We’ll also be sure to share your kind comments with the team. Thank you again for your support and recommendation.
Many thanks,
Fayrouz Tile & Stone
Advertisement
Happy with the tiles and with the…
Happy with the tiles and with the service at the shop
May 23, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Ola,
Thank you for your review. We’re delighted to hear you’re happy with both the tiles and the service you received in the showroom.
We really appreciate your kind feedback and hope you enjoy the finished result.
Many thanks,
Fayrouz Tile & Stone
The tiles we ordered were great quality…
The tiles we ordered were great quality - arrived when they were expected & have transformed our kitchen. Great selection of tiles on offer.
May 1, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Amanda,
Thank you for your review. We’re pleased to hear you were happy with the quality of the tiles and that they arrived as expected.
It’s wonderful to know they’ve transformed your kitchen, and we’re delighted you found a design you loved from our selection. We really appreciate your feedback and support.
Many thanks,
Fayroz Tile & Stone
no phone number
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go through customer service to buy extras and they cost more !!!
May 22, 2026
Unprompted review
Reply from Fayrouz Tile & Stone
Hi Lady Doyle,
Thank you for your review.
We’re pleased to hear you were happy with your experience overall, although we’re sorry to hear there was some confusion when you needed to order a little more grout and an additional tile.
Just to clarify, the showrooms do not have separate direct phone lines. We use one central number, which goes through to our customer service team. This phone line is open Monday to Friday, 8am to 7pm, and outside of these hours an automated message is played to let customers know we are closed.
During opening hours, calls are usually answered straight away. There may occasionally be a short wait if the team are already helping other customers, but calls are routed through customer service so customers can speak to the team with access to order details, delivery information, stock updates and other enquiry information.
Our product prices are also the same online and in store. We only have one set of prices across Fayrouz Tile & Stone, so there should not be a difference between ordering through the website, customer service or at the showroom.
While the London showroom does not hold full stock of every product, the team can still help place orders for collection. If the tile and grout were not available to take away on the day, an order could have been placed and sent to the London showroom for collection once ready, or delivered directly too you.
Alternatively, top-up orders can be placed online for delivery or showroom collection. They do not have to be placed exclusively through our customer service team; customers are welcome to order in whichever way is easiest for them.
Many thanks,
Fayrouz Tile & Stone
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.