There are many accessories that can be bought for a car and this is awesome. Basically, I love Danes for this, their attention to detail is on a supreme level and when you buy something you are doubl... See more
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I see many bad reviews here. But I'm my case it was excellent service. I had a break shield broken due to incorrect placing of my new wheels which I didn't know of course. When I was driving (I was dr... See more
Company replied
Courier left my valuable package in front of my front door in full view of passers by. There were lots of places in the porch which were out of sight but he chose the worst possible placement. Trying... See more
Company replied
I want to share my experience with FDM and, in particular, their legal assistance, because their support made a huge difference during what was a very stressful situation. I had signed... See more
Company replied
Company details
Written by the company
FDM står for Forenede Danske Motorejere, og vi har eksisteret siden 1909, hvor vi blev stiftet som en medlemsforening for bilister i Danmark. FDM er i dag Danmarks største interesseorganisation for bilejere. Vi arbejder for tryg og fair mobilitet i hverdagen. Som organisation er vi sat i verden for at give bilisterne en stærk stemme, både når der forhandles regler og afgifter, når trafiksikkerheden skal løftes, og når hverdagen med bil skal hænge bedre sammen. Det handler om klare rettigheder for forbrugere, gennemsigtighed i markedet og løsninger, der både tager hensyn til den enkelte og til samfundet. Helt lavpraktisk betyder det, at vi samler specialiseret viden og bruger den til at gøre en forskel. Vores faglige miljøer følger udviklingen i alt fra sikkerhedsudstyr til nye drivmidler og den grønne omstilling, vi tester og formidler viden i øjenhøjde, og vi tager sagerne op, når noget ikke er rimeligt. På den måde er FDM både en forening og en fælles platform for danske bilejere, hvor saglighed, uvildighed og ordentlighed er styrende. Med et medlemskab hos FDM får man rådgivning fra eksperter om alt fra køb og salg af bil, valg af vinterdæk og gennemgang af værkstedsregninger, og en hel del mere. Du får adgang til eksklusive rabatter på bl.a. brændstof, opladning, værkstedsregninger og oplevelser, så hverdagen bliver billigere. Du kan vælge attraktive, prisvindende forsikringer til konkurrencedygtige priser. I vores landsdækkende testcentre kan du få gratis kontrol af reparationer, rust, bremser, dæk, lygter og batteri. Du holder dig samtidig opdateret med medlemsmagasinet Motor ni gange om året. Kort sagt, vi gør bilhverdagen nemmere, tryggere og mere overskuelig.
FDM er med dig hele vejen
Written by the company
- Bilismen skal være lettere, billigere og sjovere!
- Vi kæmper for forbrugersikkerhed, bedre mobilitet, trafiksikkerhed og et grønnere billiv. Vi står på bilistens side og arbejder for løsninger, der virker i hverdagen.
Contact info
Firskovvej 32, 2800, Kongens Lyngby, Denmark
- 70133040
- kontaktfdm@fdm.dk
- www.fdm.dk
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4.4
Excellent
5K reviews
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Excellent support from FDM during a very stressful car purchase dispute
I want to share my experience with FDM and, in particular, their legal assistance, because their support made a huge difference during what was a very stressful situation.
I had signed an agreement to purchase a new car and had paid a substantial down payment. Shortly afterwards, a dispute arose regarding the purchase and the financing. What initially seemed like a straightforward car purchase became increasingly complicated, with different parties involved and uncertainty about whether I could cancel the agreement and recover my money.
At that point, I was under a lot of stress and was unsure about my legal position and what I should do next. I contacted FDM, and they took the matter seriously and guided me through the process step by step.
A special thank you to Jannik Hermansen, the FDM lawyer who handled my case. His advice, professionalism and clear communication gave me confidence throughout the process. He helped me understand my rights, advised me on how to communicate with the other parties, and supported me until the matter was resolved.
Most importantly, with FDM's assistance, I was able to get out of the situation and recover my down payment. After weeks of uncertainty and stress, this was a huge relief.
I am genuinely grateful to FDM for standing behind me when I needed professional help. Having someone knowledgeable on your side makes an enormous difference when dealing with a complicated consumer dispute.
I highly recommend FDM, especially their legal assistance, to anyone who finds themselves in a difficult situation involving a car purchase or consumer dispute.
And a special thank you again to Jannik for his excellent support and for helping me get through a very stressful situation.
August 1, 2026
Unprompted review
Reply from FDM
Hi Abdur,
Thank you so much for taking the time to share your experience with us.
We're truly pleased to hear that our legal assistance was able to help you through such a stressful and uncertain situation. When a car purchase and financing agreement become complicated, it can be difficult to know where you stand, so it means a lot to us that you felt supported and well guided throughout the process.
A special thank you as well for your kind words about Jannik Hermansen. We will make sure your feedback is passed on to him. Knowing that his advice, professionalism and clear communication helped give you confidence during the case is exactly what we strive for when assisting our members.
We're especially glad that the matter was resolved positively and that you were able to recover your down payment. That must have been a huge relief after weeks of uncertainty.
Thank you again for your recommendation and for sharing your story. We wish you all the best with your future motoring, and should you ever need advice again, we're here to help.
Best regards
FDM
Excellent customer service
Excellent customer service; provided guidance on mechanics, fixing and handling of regular inspections (periodesyn). Highly recommended!
August 10, 2026
Reply from FDM
Hey Flávia
Thank you for your review!
We're really pleased to hear that you received helpful guidance on vehicle maintenance, repairs, and handling periodic inspections. Getting clear and practical advice can make a big difference, and it's great to know that our support helped you find the answers you needed.
Your recommendation means a lot to us. We work hard to provide reliable guidance, and feedback like yours is always appreciated by our team.
We hope you'll continue to reach out whenever you need assistance or advice regarding your car.
De bedste hilsner
FDM
Reply from FDM
Hej Goytom,
Thank you very much for your review.
We are really happy to hear that you had a good experience. Feedback like this means a lot in our daily work and gives us the motivation to keep delivering solid service to our members. We will take this with us and continue working to make it easy and reassuring to get help when you need it.
Best regards
FDM
Reply from FDM
Hej Jagandeep,
Thank you for your review.
We’re really pleased to hear that you got the answers you needed and felt well supported along the way. It means a lot that you experienced helpful guidance, especially when it comes to getting things filled out correctly and without stress.
We always aim to make things a bit easier, so it’s great to know we could make a difference for you.
Best regards
FDM
Reply from FDM
Hej Mohannad,
Tak for din anmeldelse!
Det er dejligt at høre, at du har haft en god oplevelse hos os. Vi gør os umage for at være til at få fat i og give noget, der faktisk kan bruges i hverdagen. Det betyder meget for os, at vores indsats bliver mærket, og vi tager din ros med videre i arbejdet for vores medlemmer.
De bedste hilsner
FDM
Professional all the way
Best service all the way! First with juridisk assistent and after with technical personel, it has been pleasure dealing with FDM and you can feel all the way that they are extremely customer centric and do their best to guid eyou through the process!
November 26, 2025
Unprompted review
Reply from FDM
Hi Vaida,
Thank you for sharing your positive experience with us. We are delighted to hear that both our legal and technical teams were able to assist you effectively and guide you through the process.
Providing excellent service and ensuring our members feel supported is a top priority for us, so your feedback is greatly appreciated.
Should you need any further assistance in the future, please do not hesitate to reach out.
Best regards,
FDM
Er kun til for elbiler nu
January 2, 2025
Unprompted review
Reply from FDM
Kære Jesper
Tak for dit bidrag. Du er velkommen til at kontakte vores rådgivning, hvis du har brug for sparring eller dialog.
Venlige hilsner
FDM
There are many accessories that can be…
There are many accessories that can be bought for a car and this is awesome. Basically, I love Danes for this, their attention to detail is on a supreme level and when you buy something you are doubly convinced of the quality of products you buy.
The website is versatile enough, everything that you need for your car can be purchased there and the price isn't bearing whatsoever. Like... wind deflectors for me costed around 1k of krones which is more than just affordable.
November 11, 2024
Unprompted review
Reply from FDM
Dear Zandile
Thank you much for your kind words. Very much appreciated:-)
Take care and have a great weekend.
Best regards
FDM
FDM Hillerød carried out the evaluation…
FDM Hillerød carried out the evaluation of a leasing car I had to return.
The inspector was friendly and fair 👍
December 1, 2023
Unprompted review
Reply from FDM
Dear Kasper
Thank you very much for your positive feedback. We always do our best to help customers :-)
Have a nice day.
Sincerely,
FDM
Nice experience
Excellent service and staff that help you every time you contact FDM.
October 5, 2023
Unprompted review
Reply from FDM
Thank you very much for your positive feedback. We always do our best to help customers :-)
Have a nice weekend.
Kind regards
FDM
Elusive FDM
Courier left my valuable package in front of my front door in full view of passers by. There were lots of places in the porch which were out of sight but he chose the worst possible placement.
Trying to complain to FDM is difficult as they are very elusive.
July 24, 2023
Unprompted review
Reply from FDM
Hi Daniel
Thanks for letting us know. We are very sorry that you have had this experience.
We take all inquiries seriously because it is the only way we can improve and provide a better experience for our customers. We have a good corporation with our suppliers, so this is something we want to bring forward so they can have the opportunity to investigate their processes and ensure that all packages hopefully will be delivered safely and carefully in the future.
Sincerely
FDM
Went to Carglass to get a windshield…
Went to Carglass to get a windshield crack fixed because it should be free through FDM. Spent 40 minutes speaking with carglass, Tryg, FDM nobody takes responsibility. I followed every step on your website!
March 31, 2023
Unprompted review
Reply from FDM
Dear Gherman
Thank you for your inquiry and for sharing your experience with us. It is important for FDM to receive feedback, as we always continuously work to improve our products and the members experience of them.
I am sorry to hear about the challenges you have experienced with Carglass. I hope that you have been in contact with FDM Customer Service and received help to resolve your situation.
https://fdm.dk/kundeservice/kontakt-fdm-medlemsservice
Thanks for your interest in FDM.
Kind regards
Anne - FDM
Great Road Service
I see many bad reviews here. But I'm my case it was excellent service. I had a break shield broken due to incorrect placing of my new wheels which I didn't know of course. When I was driving (I was driving from Ringsted to Copenhagen) this horrible noise came, so I stopped the car and call road assistance. So I just called FDM service center and they sent in less than 20 minutes the road assistance, the guy was super professional (truck number 600-08) and had my wheel remove and the broken shield also so I could go and claim the mechanic. Excellent service and within less than 1h my problem was fixed. No doubt a top class service.
January 20, 2023
Unprompted review
Reply from FDM
Dear Toni Gonzalez Diaz
How happy I am to read about your experience with FDM roadside assistance, and I want to say thank you for sharing it with us.
I hope that you will continue to make use of all your many services in your membership, as well as benefits and discounts.
Sincerely
Stine FDM
So,today I receved an e-mail from FDM …
So,today I receved an e-mail from FDM that is saying that all my insurances will be transfered to Tryg,due the fact that I am not a member In FDM .And the prices will be double form some of the insurances(for car Old price-10900/year,new price-18000/year).I have been 3 years with FDM but now it is a wrong way that they are going.I hope you gonna loose all the costumers.😡😡
October 25, 2022
Unprompted review
Reply from FDM
Hi Dumitru
Referring to our latest communication we say thank you for the time in FDM and FDM Forsikring and wish you all the best.
Have a nice weekend.
Best regards
Anette - FDM
Lesse shmuck
Fraud. They changed my car insurance without asking me. Of course to a more expensive one. Now they refuse to provide a refund. I get no answers to my emails or phone calls. Dont trust them.
Update.
Lesse guy was very kind to return me the money. Though i spent 3 hours on it. You are a shmuck Lesse.
June 9, 2022
Unprompted review
Reply from FDM
Dear Andrei Muravskij
I'm sorry to hear that you're feeling cheated by FDM insurance.
Since this is precisely FDM insurance, I have no insight into what has happened in your case. I would ask you to call them on 33916688, and then they will of course be helpful in answering your questions regarding the matter.
Sincerely
Stine FDM
worst customer service? maybe
it is cheap, but i would prefer to pay a bit more for a better customer service.
May 2, 2022
Unprompted review
Reply from FDM
Hi Paraskevas Diamantatos
You are welcome to contact us here: https://fdm.dk/om-fdm/kontakt
and share your thougths about our customersrvice.
Regards
Stine_FDM
Nice experience
January 31, 2022
Unprompted review
Reply from FDM
Hi Constantin
Thank you very much for your positive response.
Have a nice day.
Kind regards
Anette - FDM
What a mess
Dropped our leasing car back to FDM, but we unfortunately forgot to put the boot shelf back into the car. As soon as we arrived home we called FDM main customer services, who after much discussion told me it was ok to simply drop off the boot shelf the next day, as the car would still be there….
So then the next day comes and I drive to FDM Aarhus, where I was greeted by an extremely rude customer assistant, who told me that if I hadn’t called specifically FDM Aarhus then I didn’t have an agreement about dropping the boot shelf. She was extremely rude throughout the whole discussion and eventually told me it was too late as the car had already been processed, even though I could see the car in the parking lot!
We rang to the leasing company who also couldn’t help because the car was still with FDM, what a mess!!!
April 28, 2021
Unprompted review
Reply from FDM
Hi David
I am very sorry to hear about your experience with FDM Aarhus, and I will apologize for the service that you have experienced – This is not the way we want to treat our members. I will inform the right department about this, and hopefully next time you´ll get in contact with us, it will be another experience.
Thank you for sharing this with us, and I wish you a good day.
/Anette - FDM
They provide you no help whatsoever
Pretty annoying customer service honestly. You often get put through to other departments when calling in, and then the other departments can't help you so they put you on hold while calling back to the department you just came from. Sometimes the phone just hangs up when you're on hold and you are completely unable to get a hold back on the employee you were just talking to. When I finally got my car insurance and membership it turns out it will take 15 days(!!!!) to register, which means I can not use the benefits of the lawyers that the membership provides before my right to complain runs out with the car company. Completely unprofessional and bad customer service from FDM. With such a bad start on a partnership, this can only go wrong, so I will be changing my insurance again as soon as possible!
March 1, 2021
Unprompted review
Reply from FDM
Hi Nina
We regret, of course, that you have had challenges with our telephone service at FDM Forsikring.
If you have taken out insurance through FDM Forsikring, we will also create an FDM membership for you. With this new subscription, there can be a processing time of up to 14 days, because the membership is an extension of your insurance, and thus an administrative process takes place.
You can take advantage of your benefits, as soon as you are assigned a membership number - We are not aware that your complaint to the dealer or other purchase expires after 14 days, unless you have bought with a 14-day right of withdrawal. We naturally advise you to contact us as soon as possible, where we will be of assistance to you.
Really good day
Sincerely
Stine-FDM
Excellent Customer Service
The best customer service I have ever seen. Employees are always extremely polite, clear with what they say and consistent. Price of the insurances also seem to be on point and very competitive.
July 16, 2020
Unprompted review
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