Fearnalls Reviews 

Richard gave good and clear advice to help us prepare the property for sale and then handled the marketing and sale process very professionally and smoothly

Tom and Richard were very helpful throughout the process of us buying our first house. We had a very fast completion and communication was great throughout.

Tom helped us with the purchase of our home, absolute pleasure to deal with Tom and the team. Very professional and always with a smile on his face, 5 star service!

We have recently used Fearnalls estate agents to both buy and sell and Tom and Richard were incredibly helpful and personable throughout the whole process. Communication was brilliant and we couldn’t have asked for more. We would thoroughly recommend Fearnalls and will be using them again in the future.

This is my second review, my second time using Fearnalls in five years. Back in 2019/2020, my wife and I met Richard sometime in October after viewing dozens of houses in Chester, Crewe and Manchester and meeting countless estate agents. Richard established himself as a forthright and well-informed professional immediately. We had viewed so many houses with estate agents who either didn’t know the council tax or the condition of the boiler or, at times, didn’t bother to show us around the property. Richard was early and had all the windows and front door ajar and was masked up to greet us. After asking a few generic questions regarding the property, I asked him about the timeframe and general procedure of buying a property as an FTB. In about 15 minutes, Richard clearly and concisely outlined the entire purchasing process for us. I left the viewing extremely confident of Richard’s ability to help us close the deal and push it through as quickly as possible. After our offer was accepted, Richard met us in the evening to show us around again and answer more questions posed by my more knowledgeable friend. After the first viewing, I liked the property a lot, but it was Richard’s insight and knowledge that alleviated our initial apprehension about buying a property. After exchanging money and gaining the keys, Richard met us at the property and made sure we turned on the gas, water and electrics. He is a consummate estate agent.

Late last year, we put our apartment on the market with both Richard and Tom. Tom arrived to present his case for using Fearnalls and wasn't forceful or pushy or trying hard to sell Fearnalls, which is emblematic of the company's style. It is understated and they both know just how good they are compared with other competitors in Chester. (We had 4 estate agents come to offer their services and value the property.) After uploading our sale online, we had 4 visits booked promptly. Luckily, the first viewing came around to our asking price and we agreed on a sale within four weeks. As anyone who lives in England and has any interaction with the property market will know, the process generally moves at glacial speed compared with other European countries or Canada, etc. We were expecting a completion date within three months, but the process stretched to seven months. Within our chain were 5 households, which made communication immensely difficult. Thankfully, Richard was readily available to offer sound advice and help to save the chain from collapsing. Now, we are happily moved into our new home and owe Fearnalls our gratitude for making it happen. It is without a competitor in Chester, I only wish they expanded to the south so I can use them in years to come to sell again.

Fearnalls were brilliant from start to finish when buying our house. We were able to view houses at times that suited us -not having to wait for specific Saturday slots weeks in the future - and once we put an offer in it was very straightforward. Richard kept us up to date with the process and gave us true and honest opinions which were greatly appreciated. Overall, very happy with dealing with Fearnalls and have no complaints at all.

A really personal service from an excellent family team. Our house details were beautifully presented and we achieved a fast straightforward sale. Richard has a very calm, professional approach and kept closely in touch throughout the sale. Highly recommend !

Both Tom and Richard's expertise came to the fore to make our recent house sale go as smoothly as possible. We'd be very happy to recommend Fearnalls

Excellent communication with prompt replies to questions.

Proactive in liaising with the buyers and the solicitors.

Good advice and negotiating skills.

Really knowledgeable and swift at keeping me informed of all developments.
Great service.

It has been an absolute pleasure dealing with Tom Fearnall. From start to finish the process has been so easy.

What we liked about Tom is that he responded quickly to our initial enquiry. The two viewings were arranged to suit us as we travelled up from London to see the property. We never felt rushed during the viewings and he discretely removed himself when we were having our private discussions or measuring up the place but was always on hand to answer any questions. He showed up on time for the appointments and was charming to speak to and very helpful.

We required Tom's assistance in getting the sale completed to our timescale as the legal process was slow so he followed up with the sellers and their solicitors on our behalf to keep the transaction moving forward. Nothing was too much trouble.

I can highly recommend Fearnalls Estate Agent and would definitely use their services again in the future. Thank you!

Fearnalls were recommended to us and we can safely say, they were one of the best recommendations we have ever had. We have moved a number of times and have never found an agent that comes anywhere close to the level of personal service and attention that Richard and Tom provide. They ensure that their client is their priority with an aim from start to finish to ensure your experience is as smooth as it can be. Chains can be complex and challenging, but Richard goes way above and beyond to ensure a successful outcome and keeps you in the loop at all times. We can’t recommend Fearnalls highly enough!

We would thoroughly recommend Fernalls to any one going through the process of moving home. Tom was kind and clear throughout- keeping us in the loop and acting as a fair and compassionate intermediary between ourselves and the vendor.

We were always kept updated on all the aspects of our house sale, from the initial visit, photos, 360 degree video, the advertisement, all the viewings were accompanied by a member of staff and feed back from each of the viewers.
If we had any questions, no enquiry went unanswered, either someone picked up the call or replied that day.
Tom was always helpful and made the whole process of selling almost stress free.
I'd highly recommend Fearnalls for Chester area sales.

Many many thanks to Richard at Fearnalls for a superb service when buying our new house. He kept us calm when we were worried about anything and guided us in all aspects of the purchase. Nothing was too much trouble for him including our requests for many viewings. I would highly recommend him to anybody thinking of buying or selling a property.

Polite professional and helpful, and quick!

Richard was great at helping purchasing a property. He was more than happy to help where he could, very open and was available to be contacted whenever he was needed. Thanks Richard, great stuff!

We recently bought a property through Fernalls and found Tom to be communicative, friendly and on the ball to help the sale go through smoothly. We would recommend him/them to use. Many thanks :)

Fearnall's listened to what we wanted and tailored their approach to the sale accordingly. The brochure was well presented and informative. Communication was very good throughout.

I highly recommend Richard at Fearnalls. I found him open, communicative and friendly. Richard is experienced, professional and unflappable. I liked that he conducted most viewings himself, was prompt with feedback and moved the process along effectively. When my buyer pulled out he wasted no time in arranging further viewings and a prompt sale enabling me to go ahead with my purchase. I have no reservations in my recommendation.