FedEx Reviews 

the worst experience with France FedEX. I work with FedEX and send packages to my clients all around the world. I normally don't have problem with other countries, but to France!!!! FedEX in France is SH....T
They lost my packages, delivered late and even one customer had to go to local fedex and take the package by herself because they were not delivering to her!
Just close your branch in France or improve it!!!

Today they refused to deliver the order to my home under the pretext of the heavy load of the truck while the road is well structured for the dumpsters and the transport buses to pass every day. In an addition, I called them morning at 09h and asked about the approximate delivery time and they confirmed It will be around 14h. At 10h, I was surprised by their call telling me the package is already there as if the customer is supposed to spend all day staying home waiting for a package.
I will never use their service.

Perfect as expected

I had to send papers for the IRS. I was in Dijon. I went to FEDEX Dijon and was helped by Wilfried Feltgen. This person went beyond his work, to make my request easy, and positive.
I am not sure if FEDEX France reads reviews, but Mr. Feltgen should be commanded for his incredible work.

I have not received any answer to my request CQL yet (waiting since December 2nd 2022)
I claim that:
1. The TVA which FedEx forced me to pay was not correctly calculated.
2. The TVA which I paid to FedEx was not applicable to the parcel at all since I had already paid TVA to the shop.
3. FedEx does not respond to their customer requests within 10 days as it claims. I have no answer after 2 months!

Not only did FedEx not attempt delivery yesterday but they openly lied and even put a sticker on the parcel to say they attempted delivery! They will go to great lengths to lie.
If you want to complain they email you a form asking for your Air Waybill number but if you aren’t expecting something from abroad you won’t have one and your tracking number doesn’t work. Without that number it won’t let you submit the form. They say that because of Covid they won’t except claims for late delivery but Covid restrictions were lifted ages ago. The company is a sham. They are a disgrace. It just goes to show that the only thing they care about is money. Take a look at the other reviews and if they don’t convince you to keep this company st arms length then nothing will. So sad they used to be much better but now they have the poorest rating out of all of the courier companies. Just to add that my parcel arrived with fragile tape on it and a big hole on one end with a smashed pot inside!!! Thanks FedEx now I have to sort that out too!

Delivered to our door unlike other delivery companies that we have had experience with, so will use FedEx again :)

Simply a nightmare. My package was supposed to be delivered on November 15th. After 14 calls to their customer service line (that will probably end up in a high phone bill) I was able to collect the package at the local office in Marignane. Never again.

I wish I could give them 0. Merchandise imported from USA, taxes calculation basis out of nowhere, they estimated a basis of 960€ instead of the much much lower actual value. Discovered that FedEx declared freight costs (which are taxable on imports) at something like 500€ though it actually was 115€ which is already too much regarding the absence of service you get from FedEx: phone number is costly and they don't pick hte phone, support requests from their website takes 4 days before you have a useless feedback (copy of incormation you can find on their website). Basically, it's blackmail: they keep your goods, you don't even know if package is intact or not, until you pay what they have decided you would pay. Moreover, their 'invoices' are illegal, they just provide you with amounts they have calculated, no calculation basis, no mention of rate applied.
They should not be allowed to do this in Europe.
Very expensive carrier for no service, don't go through them or you will get a very bad customer experience.
They ransom customers instead of doing the job they pretend to do.

Some of Fedex employees are issuing false delivery notices, pretending to remit the ordered item to the "gardien" while our residence concierge was enjoying a 3 week vacation. Not to mention that I happened to be working from home that day and did not even get a call. There was no back up and no one on site who could have signed for the package. I filed a complaint online and received an automatic response stating an agent would come back within 24hours. It has been 5 days and nothing. Worse, in an attempt to get some feedback, i called the customer service, only to waste my time waiting for someone to pick-up on a call-charge number. Over 20 minutes, several trials and no one would ever answer. This is an absolute shame. One could call that consumer abuse. Please proove me wrong, have the decency to acknowledge/address my request and show that you actually care about your customer's welfare. Will you let that happen without taking action? Please find out who was on duty that day and revert to me at your earliest convenience. There should be a remediation plan to tackle dishonnest behaviours and petty theft within an organization of your size.

I shipped my luggages from Great Britain to Spain on 23rd July as I was relocating. The company Sherpr asked me to provide for several documents before shipping in order to clear customs, which I did.
The shipment arrived to Spain on 27th July and got stuck. First delivery date was supposed to be 27th. It was rescheduled to 1st August. I spent day waiting inside. As nothing came I contacted FedEx. Luggage were stuck because of customs clearance. I called by phone, via the website and even on Facebook to enquire what was missing, why the luggages were stuck at the customs and what they needed to clear the customs.

The responses where never clear. I was trying to know contacting them every day from 1st August to 5 August.
I was first asked to send out a letter written in Spanish to explain my relocation. Later they asked me for the copy of the title of ownership on the house. Then I had to complete a clearance letter. Then they asked me to provide for the NIE certificate or to pay a custom VAT price based on the weight of the luggages instead of the declared value (average 300 euros).

I provided all the required documents, sending out NIE on 5th August early after getting it at the Police station.
No news, no responses and no clarity on what was wrong and why the shipment was stuck, I contacted FedEx international and UK, the Consulate and the police.

I got to know by my lawyer that the rule was that FedEx (the agent) had the duty to register (according to form 303) my NIE certificate with the customs in 24h and unlock the shipment.

No responses to my emails and on phone. A FedEx agent was claiming that I should be the one doing the registration of the NIE with the customs although it was their duty as the agent.

By email the person in charge of my shipment would not respond to me as I was asking her if she had been able to complete the NIE registration.

Basically no one new his job at the Spanish agency and no one wanted to work as required.

A claim was filed at FedEx UK by Sherpr on 6th August. Then the shipment was released and started moving, but slowly.

On 8th August it was scheduled to be delivered at my place before 8pm. I stayed inside all day waiting.

On 9th it was rescheduled to be delivered before 8pm.

Meanwhile I had to cancel my flight.

No one phoned or emailed did ask me if the delivery day was ok, or informed me of the status changes of delivery. I had to track on the website : Take it or leave it.
Finally luggage arrived on 9th August.

Morals of the story:

ZERO CUSTOMER RESPECT
LOSS OF TIME (24h x2 spent indoors waiting)
LOSS OF MONEY (flight cancelled)
STRESS, ANXIETY, FEAR OF LOOSING MY PROPERTIES, UNCERTAINTY AND BEING TAKEN AS HOSTAGE

#FedEx is not a #trustworthy and not a #reliable company. It has no #customer #respect. It is #unreliable.
I won't use FedEx again!
I will advise my friends to #sell any FedEx shares they may have. Buy #Amazon #shares instead. Just an advice: #short #Fedex !
FedEx #Spain should have a new country #manager and review #management , #tracking , #communication , #clientservice , #customerservice , #organizationissues , #lackofreliability , #badservice

Several times, when I received packages, delivered from outside Europe, but with a value of well under the 45 euros French minimum tax limit, they proceeded to tax me 20% + their 5 euros fee. For starters, customs didn't charge each time, so FedEx decided to charge me. No other postal company does this, under 45 euros. FedEx is dishonest, avoid using them. They seem to regard themselves as unauthorised tax collectors, and charging you for the privilege.

AVOID FED EX!!! Needed to send important documents from San Diego, California to an insurance company in Bordeaux. Sent Fed Ex fast delivery. The envelope arrived and they tried to deliver on a holiday before business hours!!! Then they never tried to deliver again. Repeated calls to customer service international did nothing. Tried to call the office in Merginac and the line was always busy. Just yesterday I received the envelop back in Califonia. NEVER will I use Fed Ex again.

The worst shipping company. I paid extra cost to receive my parcel 3 days ago and it is blocked for 3 days in the Fedex warehouse of my city we don't know why and when I call, they told me to come to pick up my parcel. Go to hell I paid extra money to have my order at home !!

The worst transport in the world.
with my identification I had to receive my pack the 29 June. 7 days later no information, no explanation.
Why enterprise choose this firm ?
Maybe they want the same bad reputation.
Next time if transport is Fedex I ll change firm and tell them why.
Maybe after some customers like me they ll stop to use them

FedEx France is the worst. Waited all day for a package that was supposed to be delivered by a certain time but didn't arrive. No customer service available except paying 12 cents per minute by phone. Should be considered a scam!

FedEx in France is BS! Wasting our time by waiting then they make fake delivery exception.
To avoid.

Absolutely disgraceful service! - Fed Ex lied time and time again about this parcel- which was never received and we suspect was stolen, then had the cheek to charge us import tax! Don't ever use this company they are thieves and charlatans - See complaint below - which Fed Ex never responded to: wish to file an official complaint. Please assign a person to deal with my case. I have tried many times over the last few weeks, to resolve this situation with Fed Ex customer service and been lied to, cut off and given false information. The complaint is due to the following situation : In December my family sent a parcel from the UK with Royal Mail. Royal Mail then contracted the parcel to Fed Ex France. This parcel was sent on a specially tracked delivery as it contains carefully chosen and sentimental Christmas gifts for my children, The parcel arrived with Fed Ex France on the 21 December 2021. So over 1 month has passed and despite myself chasing up with Fed Ex customer service many times and trying to arrange delivery, I still have no parcel and have wasted a lot of time either trying to contact customer service and waiting on the phone for a long time or being told that it will come in 48 hours and still received nothing. In January my mother called Royal Mail and was told the parcel could not be delivered and the UK telephone number could not be used. She gave a french phone number to them and my email address, which was passed on to Fed Ex France. I waited a week and heard nothing from Fed Ex. Monday 10th January - I called Fed Ex customer service and was told that as I did not have a Fed Ex reference number, I could not be found using my name and address. Wednesday 12th January - My Mother was given a Fed - Ex number from Royal Mail. I waited for a long time on hold again. Then I was told by a man in customer services that the parcel could be delivered because our address did not appear on Googlemaps - 7 Rue des Fontaines, 19170 Toy Viam, Limousin. I have never heard anything so ridiculous. For a multi-national company to rely on an outdated App is ludicrous in rural France. Use a Map or a different App! So then the matter of why was nobody contacted if you can't deliver. The reason given was because you can't call a uk phone number . Surely you can send an internet message to that phone or call - many other delivery companies in France have used my UK number. So, the man in customer service took my neighbours address which IS on Google Maps (11 Rue du Pre la salle, 19170 Toy Viam. ) He advised my parcel would be delivered in the next 48 hours, My neighbour waited at home for 2 days for the parcel and nothing came. This man had lied to me and when I called the following week on 17th January, I was advised by the customer service adviser Guee, that no log was made of this call. Guee advised me that the parcel had been returned to the Holdings Office/ Warehouse and he had to request the parcel to be sent back to the delivery warehouse. He advised it would take a few days and when it was there someone would call on my french number or send an email to ....... Again, I have heard nothing from Fed-Ex. I tried to reach customer complains this morning and was cut off 3 times. I do not have the time or inclination to go chasing such an incompetent, disorganised company. This is totally unacceptable and I wish to log a formal complaint, and have my case assigned to one person who will resolve this situation and make sure I get the parcel as soon as possible with no more hassle and time wasted.

the worst ever! impossible to change delivery option,person who delivered could not speak properly and did not leave a countersign and was extremely unfriendly. Tried on fed ex website :impossible to know where my parcel is, no information, no contact as they don't answer the phone and I still cannot change the delivery time as I DO WORK in the mornings!!!!

The worst shipping company you can think of. Still waiting for my shipping from Poland to France. The courier apparently cannot read and therefore they cannot deliver a package. Merignac delivery facility is completely unorganized and its management has no idea what is happening with the packages they’re supposed to deliver. FedEx customer service in France is awful, rude and unhelpful. I’m never using FedEx anymore.