Feelwells Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention the prompt delivery times, noting that orders arrive quickly and are always securely and carefully packaged. Consumers appreciate the reliable service and the thoughtful touches like complimentary treats included in their packages. People note that the pet food is of exceptional quality, specifically describing how well it suits animals with sensitive stomachs and various health issues. Reviewers frequently praise the outstanding customer support team for going above and beyond to help find the right products. Buyers express complete satisfaction, stating their dogs love the taste and enjoy improved energy and digestion.

What people talk about most

Product

Customers report widespread satisfaction with the product range, noting that the clean, grain-free food... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent and clean... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting quick delivery times and reliable... See more

Service

People report positive experiences with service, highlighting quick delivery and excellent communication.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting outstanding experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Border Terrier is Gluten intolerant. I contacted Helen at Feelwells and she sent me some samples of their cold pressed food along with some wet food and postbiotics. My dog absolutely loves the col... See more

Rated 5 out of 5 stars

Feelwells products actually helped my spaniel get better with his stomach issues and after just one day of using them he stopped diarrhoea and loose stools producing normal ones for the first time in... See more

Rated 5 out of 5 stars

Excellent company with great values who really care about the wellbeing of dogs. No nasties in any of their products and everything we have had from here doesn't upset my sensitive whippet. I contacte... See more

Rated 5 out of 5 stars

This is an excellent company providing support and easy communication about feeding management for dogs. We have a border terrier who has a sensitive tummy. It has taken quite a few weeks to transitio... See more


Company details

  1. Pet Store

Written by the company

Feelwells - Treat your dog well


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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4.9

All reviews

(359)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Helen was amazing at feelwells

Helen was amazing at feelwells. I couldn’t ask for a more knowledgeable person than Helen she talked to me on the phone for over an hour talking about my Sammy and his troubles. Helen put me at ease and made me feel like I’m not the only person going through this. Helen sent me samples which we tried but then we found out Sammy was allergic to all proteins. Thank you so much Helen to listening to me going on about my Sammy issue and understanding me.

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars

I don't usually write reviews but have…

I don't usually write reviews but have been a feelwells customer for 2 years now and felt like I needed to! We swapped from another company after they hiked their prices up considerably in one massove jump, did lots of research, as one of our dogs needs a suitable and specific type of food which is hard to find and hence found feelwells. We get a monthly subscription of dog food delivered once a month. One month only one of the two boxes was delivered, however this was a courier error, and feelwells customer service were great at sorting this for me! Another time I had problems on how to claim their reward points and again customer service were great. Even better that we get reward points from our monthly subscription which we save up and then buy a whole bulk of dog treats with. Since our subscription started, feelwells have only increased their price once and this wasn't by much and was totally acceptable seeing as everything price wise had increased at the same time. Communication around our subscription is always great and food is always delivered on time. The food is good quality, never had any issues with it (even with a dog with severe allergies). We also get free treats delivered every month with our dog food subscription, even better! On occassions they haven't had the large bags of dog food in stock for our order so we received smaller bags instead which wasnt a problem and meant we actually ended up getting more food overall in total! Very happy customer! From our experience with feelweels, I have nothing bad to say about them. Thank you!

March 5, 2025
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Rated 4 out of 5 stars

Package re-used

Would have given Feelwells 5 stars however the box was badly damaged.

Fortunately none of the contents were damaged.

January 27, 2025
Feelwells logo

Reply from Feelwells

Hi Jackie, I am sorry about the damaged box, I wasn't aware of this. It would have been in good condition when it left us so it must have been damaged in transit. Were any of the contents damaged?

Rated 4 out of 5 stars

The customer support is fantastic

The customer support is fantastic, with very helpful advice and guidance. I love how the food is packaged and with clear feeding guidelines and nutritional information. The only thing that would useful is some smaller ‘samples’ of the kibble, as I purchased the smallest 2kg size for my fussy dogs and they won’t eat it

January 27, 2025
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Reply from Feelwells

Hi Helen, we do send out 1 x 2kg sample bag free of charge. If you would like to try a different flavour, please send us an email.

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Rated 5 out of 5 stars

Highly recommend Feelwells

I’ve been using Feelwells for dog food for a number of years now and highly recommend it. My dog enjoys it too.
During a recent vet visit, the vet commented on how good she looks and asked what we are feeding her on.
The ordering process online is easy to use and delivery is quick. Never had an issue. Highly recommend.

January 6, 2025
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Rated 5 out of 5 stars

Excellent customer service

There was a problem with the site and their phone line when I tried to do my order. I sent an email and Helen soon got back to me. She sent the order out anyway sent the order out anyway, and emailed me an invoice with a payment method.
She couldn't have been more helpful.

November 25, 2024

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