I originally signed up due to Felix offering unlimited data at a reasonable price, however; after only being with them for less than 24hrs I changed back to my original provider. The coverage is e... See more
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Review summary
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I’ve been with FelixMobile for over five years. During normal usage in metro areas, the service works fine — as expected when you're in a strong signal zone. However, what defines... See more
Horrible for when you need to make over 2hr calls but it is alright for service
Don’t bother they’ll only take your money and give you nothing in return not even a workable eSIM. They have a contact number which is not reachable - hrs of service is a lie. Can only contact them vi... See more
1.8
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Worst mobile provider ever.
I have set up a plan for my dad who has had 2 strokes and is non verbal. We where having trouble connecting the SIM card so went onto there chat page (as there are no other ways of communicating with them).
After letting them know my situation they refused to help me in anyway until they spoke to my dad (this is after informing them his is non verbal and had massive issues communicating)
I find them completely unhelpful and completely insensitive to our situation.
Only why I could get them to cancel our plan with them as I was sick of having to explain myself was to put a stop payment on the direct debits with our bank.
Would not recommend this company to anyone.
November 21, 2023
Unprompted review
Really good value for money
Really good value for money. Super easy to switch from previous provider as well. Have switched about 6 months ago from Vodafone. Since they use Vodafone network I found it to be the same product for less money. Only con is the spotty network Coverage in rural areas but that's fairly standard for any network so 🤷🏻♀️
November 12, 2023
Unprompted review
Quality service and affordable price
I have used the service of Felix for years and never had any problem with them. Fast mobile speed and okay coverage. Unlimited data for a reasonable monthly price. Paying the bill is also smooth and mostly automatic. You have to download their app but I don't complain about that. The Felix app works well.
September 19, 2023
Unprompted review
IT IS VERY FAST AND SMOOTH SPEED. BETTER THAN MY PRESENT NBN signed the felix and start to…
I signed the felix two months ago and really happy with Felix. The speed is very fast and smooth. It is really much better than my present home NBN. THANK YOU VERY MUCH. Felix.
Recommended to all.
IF HAVE SOMEONE INTERESTING TO SIGN UP AND ACTIVATE WE BOTH GET BONUS $35 IF YOU USE REFERRAL CODE "HW00203"
July 10, 2023
Unprompted review
They charged my monthly amount
They charged my monthly amount, but 3 days later they shut off my service due to an error in their system. They support was unapologetic and blamed the issue on me for not checking my emails!!
August 12, 2023
Unprompted review
Too Frustrating
Tried joining Felix mobile but all too hard. Received simcard and tried to activate. Couldn't get past email & password. Uninstalled & installed app twice as advised by cso. Can't speak to person, only communicate via chat. Gave up & signed up with iinet. Don't have time to waste trying to get something to work nor have tech knowledge.
May 16, 2023
Unprompted review
Poor coverage for rural areas
Great sustainability and environmental initiatives which I would love to continue supporting but unfortunately I do not recommend them to anyone who lives outside a city. Vodafone towers don't reach rural areas and I spend a lot of time with zero service which is a real shame as it works well when I have service but I can't pay for something that I can't rely on.
April 19, 2023
Unprompted review
Highly recommended telco
Great telco company, i switched to Felix Mobile almost 12 months ago and haven't had any problems. Internet speeds are great and fast i can hotspot to my playstation without interruptions. The refer a friend program really hits the top of the cake, great little bonus! The staff working for this telco are amazing people!
August 18, 2021
Unprompted review
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