Felizmoda Reviews 

Stay clear of this company.
I ordered myself a jacket from this company. I checked that I would be eligible for a refund if it didn't fit. After two weeks the jacket did arrive and it's far too big. They was no information, order number or any return details in the package. The website said to email them. To get return information. After 14 emails backwards and forth, with the first one offering me a 15% store credit to spend more money with them and just keep the jacket, they are now up to offering me 70% store credit to keep the jacket. They have eventually provided an address in China to return the jacket to, however they have in every email stated that if the package were to get lost or damaged then they would be offer a refund of any kind.

I am extremely disappointed with my experience with Feliz Moda.

I ordered a hooded trench coat that turned out to be much thinner than I expected and did not fit me properly. It also had no brand or size label at all.

The website advertises a 30-day money-back guarantee, which gave me confidence when ordering. However, when I requested a return, I was directed to send the item to a warehouse in China at my own expense.

The international return shipping could cost almost as much as my original £50 purchase. This is an unreasonable expense that I would not have expected from a retailer advertising a 30-day money-back guarantee.

Instead of addressing my request for a straightforward refund, the company repeatedly offered me different percentages of store credit to keep the item. Only after several emails did they confirm that they would issue a full refund, but only once I returned the coat to China at my own cost and risk.

What is the point of a money-back guarantee if returning an inexpensive item could cost almost as much as buying it in the first place? The practical implications and costs of international returns should be made clear to customers before they purchase.

I have spent far too much time trying to resolve what should have been a simple return. Based on my experience, I would urge other UK shoppers to read the return conditions very carefully before ordering, and preferably not buy from them at all.

After placing an order and receiving it at home, I found that the condition of the dress was poor and the quality absolutely terrible (the product on the website had nothing to do with what I received). I have been sending emails for two weeks trying to return the product, but I have received no response. I do not recommend this place at all; I would never shop there again.