feners.com Reviews 218

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more

Company replied

Rated 1 out of 5 stars

This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to... See more

Company replied

Rated 5 out of 5 stars

the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!

Company replied

Rated 1 out of 5 stars

With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try. They look stunning but unfortunately, despite the quite high price, t... See more

Company replied

Company details

  1. Boot Store

Written by the company

Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Love everything about Feners

Love everything about Feners! Such an amazing brand with an amazing team

September 9, 2022
Unprompted review
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Reply from feners.com

Hi Danielle,

Thank you for your review! 💜
We feel very grateful for your support!

Kind regards,
Feners Team

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Rated 5 out of 5 stars

I've rarely seen such beautiful mules!

I've rarely seen such beautiful mules! So comfy and so funky, Feners is litt my fav shoes brand!

September 1, 2022
Unprompted review
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Reply from feners.com

Hello Carmen,

Thank you for your five stars! :)

We feel very grateful that we are your favorite shoe brand and we can't wait to make you happy soon again. 💜

Enjoy your Le Mules Carmen and thank you for your support!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Love love love! Empowered, chic & COMFY!

I bought the Je M'en Fous Ivory flat sandals and the Le Mule Citron Rainbow heeled sandal for summer and they did not disappoint! I have had SO many great comments when I've worn them! I really wanted to purchase from this home-grown Spanish brand as their shoes not only empower but are comfortable and chic - win win! Thank you Carla & Team at FENERS! P.S. Great customer service!

August 5, 2022
Unprompted review
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Reply from feners.com

Hello Deborah,

Thank you so much for your comment 🧡

We do put a lot of love into what we do and we are very happy you could feel that :) It is amazing to read that you are rocking your Feners shoes and that you get so many comments!

Thank you so much for your support!

Kind regards,
Feners Team

Rated 5 out of 5 stars

10/10

I have ordered shoes from Feners three times already. Love the designs and the quality of this small female owned company. Shipment to Germany was always reliable and super quick after the production process had ended. Would recommend buying there to anyone :)

July 9, 2022
Unprompted review
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Reply from feners.com

Hello Isabel,

Thank you for your review and for your support! 💚

It is amazing that you love our product and way of work. :) We work very hard to keep handcrafting quality shoes in Spain and there's a lot more to come!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Best shoes ever

I’m in love with Feners brand. I have been consuming your shoes for years and I never hesitate to repeat.
Comfortable and stylish, I don't need more.

September 5, 2022
Unprompted review
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Reply from feners.com

Hello Mar,

Thank you very much for taking the time to write this, it means a lot to us :)

Your support means the world to us.
Hope to see you soon again!

Kind regards,
Feners Team

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Rated 5 out of 5 stars

made with love

Firstly and most important is that you can see that all pairs are made with love.
Personally, what I love the most is that all shoes are comfy, high quality and extremely beautiful.

September 9, 2022
Unprompted review
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Reply from feners.com

Hello Marta,

Thank you for your five-star review! 💜
We work very hard as a brand and this makes us very happy to read!

Thanks again!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Boots of my dreams

I love love love Feners. They really are the boots of my dreams. I own two pairs and every time I wear them I get asked where they’re from. If only Brexit didn’t cause extortionate import duties I’d be buying more! Please can you open a Feners shop soon so I can buy some in person 🧡🙏💜

September 10, 2021
Unprompted review
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Reply from feners.com

Hello Violet,

Thanks a lot for your feedback! 💜

We are so excited that you are enjoying our boots and that you getting so many compliments!

Hopefully, we can open a physical store soon again! :)
Get ready for our new collection very soon.

Kind regards,
Feners Team

Rated 5 out of 5 stars

The most beautiful and well-made shoes…

The most beautiful and well-made shoes I’ve ever bought

September 7, 2022
Unprompted review
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Reply from feners.com

Hi Sarah,

Thank you for your positive review!

We work very hard to keep handcrafting quality shoes in Spain, and there's a lot more to come!!

Your support means a lot to us Sarah! :)

Kind regards,
Feners Team

Rated 5 out of 5 stars

Feners <3

I decided to buy from Feners because they produce ethically, sustainable & are a female-run brand. Both shoes I own from Feners – the 'Le Retro' boots, and the high heeled clogs – are stunning and comfortable and arrived so quickly (delivery to Germany)! definitely not the last pair I will get :)

September 2, 2022
Unprompted review
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Reply from feners.com

Hi Helen,

Thank you for sharing our experience with us!
It makes us super happy to see that you are enjoying both of your new shoes!

We are hoping to see you again around here, we're preparing some very cool new things!

Have a great day :)

Kind regards,
Feners Team

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Rated 5 out of 5 stars

OBSESSED WITH THE DESIGNS

Obsessed with the designs every season!! My favourite are the Ever-Yday noir, classic yet chic and fun at the same time, and goes with every outfit. Amazing to know it is female owned and handmade in Spain, and their customer service is excellent. Highly recommend!

September 8, 2022
Unprompted review
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Reply from feners.com

Hi Olana,

Thanks a lot for your comment! :)

We work very hard as a brand and this is amazing to read :) Your support means the world to us!

We can't wait to make you happy with new items soon again!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Will order again

You can tell how much care and attention goes into every Feners collection. Timeless designs in beautifully curated colours to match every outfit. The olive satin mules are my favourite <3

September 8, 2022
Unprompted review
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Reply from feners.com

Hi Faye,

Thank you very much for your support and your amazing review!

We love to hear that you are enthusiastic about our items. The Le Mule Olive Satin Vegan is also one of our all-time favourites! 💚

Hope to see you soon again!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Love love love this brand

Love love love this brand! I bought their green pumps last summer and they have rarely left my feet! The are a summer staple and so comfortable. I cannot wait to see what they come up with next!

September 8, 2022
Unprompted review
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Reply from feners.com

Hi Celina,

Thanks a lot for your positive feedback !!!
How lovely that you are enjoying your Le Mules so much. :)

We're preparing very cool stuff for the near future, so we can't wait to make you happy soon again!

Kind regards,
Feners Team!

Rated 5 out of 5 stars

LOVE IT

In one word : love. Just love the fact it is sustainable and female owned. The shoes are stylish yet comfortable and that is rare !! I own 2 pairs and highly recommend it around me. Just love it

September 8, 2022
Unprompted review
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Reply from feners.com

Hi Delphine,

We LOVE that you are supporting our brand. :)
We work very hard to make sure everything is on point.

You will rock the two pairs for sure! Can't wait to see you back!

Kind regard,
Feners team!

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Rated 4 out of 5 stars

Excellent brand

Excellent brand! High of quality!

September 8, 2022
Unprompted review
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Reply from feners.com

Hello,

Thank you so much for your review.

We are happy to hear that you are excited about our brand and we can't wait to make you happy with an order soon again.

Have a great day! :)

Kind regards,
Feners Team

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever! Poor quality of shoes, that’s why I wanted to return them. I wrote 3 E-Mails and never got a reply. Not until I used PayPal customer protection. I had to send back the shoes by myself for 18€ and even though I informed them about my return, they did not except my return and now I have to pay another 10€ because the parcel was send back to me! And I still haven’t got a return label from them! I just hate this brand and I will give this to my lawyer now.

August 31, 2022
Unprompted review
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Reply from feners.com

Hello Elfie,

We are sorry to see your feedback.

At the moment we want to help you out as soon as we can. We are in contact with you to help you with the return of your sandals.

Kind regards,
Team Feners

Rated 2 out of 5 stars

Poorly made shoes but great customer service

I bought a pair of the complice fuchsia sandals in mid-June: they were meant to be shipped by the end of July and arrived after a month afterward - end of August.
The shoes were not carefully made as one would expect after such a long wait: the leather layer was peeling off as soon as I took them out of the box, the strap would not close around my ankles (circumference of 20cm, pretty average ankle).
I was very disappointed by the quality of the shoes, but the customer service team was extremely helpful and quick to reply, both when I asked for an update on shipping and when I asked for a refund - which came in full shortly after I returned the shoes. The reason why I give two stars instead of one is customer service, which also gave me coupons for future purchases.
I would suggest more thorough quality checks and a wider array of feet in mind when designing the shoes.

August 31, 2022
Unprompted review
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Reply from feners.com

Hello Francesca

Thank you for your feedback.

We are sorry to hear that you where not happy with the shoes that you received. The quality of the items is very important for us and we want every customer to enjoy your shoes for a long time!

We will keep your feedback in mind and will check with our team how to improve the best as possible.

We are happy to hear that you are happy with our customer service and with the solution. Please feel free to contact us if we can help you with something else.

Kind regards,
Team Feners

Rated 2 out of 5 stars

Disappointed two times unfortunately not a recommendation

I really love the shoes, the ethics and all those things around the brand. And yet I can only say that I do not recommend anyone to order here. I’ve tried it two times now and was disappointed both of them. First order was in October last year, shipping was supposed to be early December. By Christmas and a lot of messages later still no package. No communication about the delay via email AT ALL and I only knew they were having problems because they were complaining on Instagram a lot. So fast forward some time around New Years they arrived, without the socks that were offered as a goodie for the delay. Unfortunately they turned out too big so I had to return them which turned out to be quite an issue too: they had problems with their emails and weren’t receiving mine for which there was also no communication so I just waited for my return label for two weeks or so and only after a while runs out because I messaged them on Instagram.
This summer I decided to give it another shot and ordered a pair of sandals with a shipping date of august 9th. Again, no shipping notice whatsoever by August 19th or so, so I decided to message them again with no answer for a couple days and then today they tell me that the shoes are no longer available and there was a mistake in their system. I have paid for these shoes WEEKS ago this cannot go unnoticed not even in a small company. Anyways, I have received my refund and all but I will definitely not give this brand another shot. I would have really liked to continue my support but the service for th price they are demanding is just awful. I do not want to have to chase every order and payment which I had to.

August 23, 2022
Unprompted review
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Reply from feners.com

Hello Lea,

We are sorry to see your review.

We are sorry to hear that you have been waiting for so long.

To help you out as best as we can, we have just sent you an email.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

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Rated 5 out of 5 stars

I ordered their knee high boot…and OMG

I ordered their knee high boot…and OMG! It make me feel so stylish and confident! Not to mention the amazing quality, their thoughtful packaging and pricing! This will be a brand I will always come back to and share it to my girlies happily. Thankyou FENERS ❤️

August 17, 2022
Unprompted review
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Reply from feners.com

Hello Kuenzang,

Thank you so much for your great feedback.

We are so happy to hear that you are enjoying your Le Midnight Noir boots! You are rocking the boots for sure!

We can't wait to make you happy soon again with a new order.

Have a great day :) :) :)

Kind regards,
Team Feners

Rated 1 out of 5 stars

Nice looks but zero comfort

With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try.
They look stunning but unfortunately, despite the quite high price, they are pretty much unwearable, especially in summer when the feet start to sweat under the material (which is very stiff and does not allow any air flow). Blisters formed after 10 minutes of walking in these shoes.
Except for those who collect shoes just to look at them, I would not recommend these shoes.
Since no actual walking can be done in them, the shoes do not live up to their purpose: thus 1 star.

August 16, 2022
Unprompted review
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Reply from feners.com

Hello Sofia,

Thank you for your feedback.
We are sorry to hear that the Le Rainbow sandals are not comfortable for you.

To help you out as best as we can, we have just sent you an email.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

Rated 1 out of 5 stars

Received damage and won’t return

I purchased a pair of boots 6 months ago, love them. Ordered 2 more last week 1 came damaged I sent a picture immediately and they said was impossible and that the damage was caused from me. I took a picture the minute they were delivered. They won’t return them. Buyers beware, extremely poor customer service

August 15, 2022
Unprompted review
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Reply from feners.com

Hi,

We are very sorry to see your review.
Customer service is our priority and we are working hard to improve our service every day.

To help you as best as possible we have contacted you to check if we can solve your problem because we want you to be happy with all your FENERS items.

Hopefully, we can find a solution soon together.

Kind regards,
Feners Team

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