feners.com Reviews 218

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more

Company replied

Rated 1 out of 5 stars

This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to... See more

Company replied

Rated 5 out of 5 stars

the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!

Company replied

Rated 1 out of 5 stars

With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try. They look stunning but unfortunately, despite the quite high price, t... See more

Company replied

Company details

  1. Boot Store

Written by the company

Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I bought the Je M'en Fous Cactus Noir…

I bought the Je M'en Fous Cactus Noir last year. These are really beautiful shoes and so stylish, but I'm sad to say that if you have narrow feet these are not the sandals for you. They are very uncomfortable to walk around in for more than 20 mins and the vegan leather mixed with hot weather causes there to be friction against your skin causing blisters and cuts.

April 21, 2022
Unprompted review
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Reply from feners.com

Hi Olivia,

Thank you for sharing your feedback with us.

We are sorry to hear that you are not happy with your vegan sandals and we would like to get in contact with you to check how we could help you out.

To help you as best as we can, we would very much appreciate getting in contact with you very soon. We have sent you an email to check how we can help you.

All we want is for you to enjoy our shoes in a comfortable way.

Kind regards,
Feners Team.

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Rated 5 out of 5 stars

Favorite Shoe Brand

I've been eyeing the green mules for a year and finally purchased a pair. Not only are they stunning, they are SO comfortable, by far the most comfortable heels I've ever owned. This particular style is vegan and I'm so glad, because as a vegan it's so hard finding shoes that not only align with your ethics but are also super stylish. I get so many compliments on them every time I wear them, by women, men, anyone really. Shipping was also fairly quick considering they came from across the world! Just bought the orange ones as well because now I must own them all, lol. Also, I love that this is a woman owned brand, I'm a customer for life, cant wait for many more purchases!

April 20, 2022
Unprompted review
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Reply from feners.com

Hi Ayla,

A million thanks for your positive energy and feedback! We put a lot of effort in making a great product and handcrafting it in Spain is challenging sometimes, but reading this means the world to us. Hope to see you around very soon, we have many new things coming up!

Greetings from Barcelona
Feners Team :)

Rated 5 out of 5 stars

Love everything about this company

Love everything about this company, great and kind customer service. Super fast delivery and great quality boots!

April 7, 2022
Unprompted review
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Reply from feners.com

Hi Zoë,

Thank you so much for your comment :)))
We're thrilled that you love the brand!

Keep an eye on things that are coming up, you're gonna love them !!

Kind regards,
Feners Team

Rated 5 out of 5 stars

Great service, lovely boots! Botas tan bonitas!

The customer service is great and very helpful. There were some problems with a part of my package but fortunately it solved quickly. The people of FENERS were kind and the boots are just stunning!!

El servicio es excelente y muy útil. Tuve algunos problemas con una parte de mi paquete pero afortunadamente se resolvió rápidamente. ¡La gente de FENERS es amable y las botas son tan bonitas! Estoy muy contenta.

April 1, 2022
Unprompted review
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Reply from feners.com

Hi Cécile,

Thank you so much for your feedback :)

Deliveries are mostly out of our hands but we have a special team to help with that and we do the most we can to make sure it goes smoothly!

We are preparing many new things, stay tuned!
Kind regards,
Feners Team

Rated 5 out of 5 stars

Love their shoes!

Love their shoes! they are incredibly comfortable, super beautifully made and ofcourse as you can see for yourself absolutely georgeous <3 totally love the effort of making more and more vegan shoes and being an overal ethical and sustainable brand! and on top of that: looooooove the woman empowerment!!!

March 28, 2022
Unprompted review
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Reply from feners.com

Hi San,

Thanks a lot for your positive comment :)))

As you can see, vegan is an important part of our collection and growing. We hear you, and we're here to deliver on that !!

Stay tuned because a lot is coming up!!

Kind regards,
Feners Team

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Rated 5 out of 5 stars

FABULOUS Tall Boots!!

I purchased my first pair of footwear (purple metallic cowboy boots) from Feners this past week and couldn't be more delighted. Shipment was VERY fast (four business days) considering they had to cross the Atlantic and the boots are GORGEOUS. The leather is buttery soft and the purple metallic color is spectacular. Sizing is accurate- I am a street US size 8 and size 39 fit perfectly. I would DEFINITELY recommend their website to anyone looking for unique well made footwear with a European flair. 💜

March 24, 2022
Unprompted review
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Reply from feners.com

Hi Angela,

We can imagine how many compliments you got with those boots! They are stunning :)))

Thanks a lot for your time to write this, it's an energy boost for the whole team. Stay tuned because this winter we're preparing the best collection so far and it's going to be amazing !!

Greetings from Barcelona!

Kind regards,
Feners Team

Rated 3 out of 5 stars

Orange Noir Cactus Leather boots

Orange Noir Cactus Leather boots
Shoes didn’t last a year of me practicalli not wearing them. I didn’t wear them to work or party. They aren’t very comfortable so I had them literally few times just to sit somewhere and not walk too much.
First year of them is comming closer, they are tearing up in two places and the support team told me there is no warranty for them. So I wrote this review and then they changed their mind and gave me coupon for new shoes.
I will keep you updated about quality od the new pair.

March 16, 2022
Unprompted review
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Reply from feners.com

Hi Katerina,

Thank you for sharing your feedback with us.
We are sorry to hear that you are not happy with your vegan boots and we would like to get in contact with you to check how we could help you out.

To help you as best as we can, we would very much appreciate getting in contact with you very soon. We have sent you an email to check how we can help you.

We hope we can make you happy soon again!

Kind regards,
Feners Team.

Rated 5 out of 5 stars

Incredible shoe quality and responsive…

Incredible shoe quality and responsive customer service. Pre-order shipping took a bit longer than expected but the boots themselves are gorgeous and worth every penny. Very fast delivery once shipped!

March 8, 2022
Unprompted review
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Reply from feners.com

Hi Tina,

Thank you so much for your feedback!

Sometimes it can happen that we have a slight delay on a pre-order, as everything is a process and it's completely handmade in Spain! Thanks a lot for understanding and supporting our mission!

Best regards & hope to see you soon!
Feners Team :)

Rated 5 out of 5 stars

The most beautiful and comfortable shoes!

The most beautiful and comfortable shoes I have ever worn! I always get the most compliments when I wear them, I have two pairs of mules and a pair of boots and they are so well made and I could wear them all night! Also thank you for always getting back to my messages so quickly whenever I have a question around sizing, cleaning my shoes or anything I need help with :) I will be a long and loyal customer for years to come!

March 3, 2022
Unprompted review
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Reply from feners.com

Hi there :)

We're very happy to read your comment, thank you!
We will keep working hard to ensure we keep the level of service and product! It's our mission as a company!

Hope to see you soon again!

Kind regards,
Feners Team

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Rated 5 out of 5 stars

❤️ my everyday aged beige booties…

I love my everyday aged beige booties 🧡

I am planning to wear them with a nice summer dress when it gets warmer... HOWEVERt I am also currently exploring ways to integrate them into my Dutch winter wardrobe as they are my new faves and have received a special spot on my shelve 🌟😁

Definitely worth the wait ladies 💕 I have already spotted my next addition from Feners, the lovely blue and lavender slip ons 😍 can't wait

Also love supporting smaller female owned as well as sustainable businesses, badass! 😎 Keep going strong Feners !

February 25, 2022
Unprompted review
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Reply from feners.com

Hi Anna-Christine :) !!!

Your feedback means the world to us, thanks a lot for taking the time to write this. Can't wait to see you again, we are preparing a lot of amazing new things !!

Thanks again for your kind words!!

Best regards
Feners Team

Rated 5 out of 5 stars

Excellent service

Recently bought 2 pairs of boots from Feners. Quality is excellent, style is out of this world and the delivery was very quick.. Would highly recommend and will purchase from them again

February 24, 2022
Unprompted review
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Reply from feners.com

Hi there!

Thank you so much for your feedback :)!
We work very hard to make sure everything is on point. Can't wait to see you back!

Have a wonderful day
Kind regards,

Feners Team

Rated 5 out of 5 stars

Great experience - amazing sneakers for reasonable price

The order process was very easy, great pictures to actually see what products look like when when you wear them. The delivery was super quick, too. I never review/feedback brands, but for Feners I even sent a picture of me, wearing my new sneakers, to them via Instagram. Looking forward to wear my new kicks 🔥 💗 Hope you extend the collection more and more !!!

February 23, 2022
Unprompted review
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Reply from feners.com

Hi Jil,

Thank you so much for this feedback and also thank you for your pictures rocking our shoes !!

We are hoping to see you again around here, we're preparing some very cool new things!

Have a great day :)))

Kind regards
Feners Team

Rated 5 out of 5 stars

Favorite shoe brand

Favorite shoe brand! comfy and cute, perfect both day and night.

February 14, 2022
Unprompted review
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Reply from feners.com

Hi Anna,

Thanks a lot for your comment, it means a lot to us :)
Hope to see you soon in the near future!

Kind regards
Feners Team

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Rated 5 out of 5 stars

Very happy with my Feners boots

Very happy with my Feners boots, they are super cool and comfortable. Moreover, I very much agree with the values of the brand, I recommend them so far!

February 12, 2022
Unprompted review
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Reply from feners.com

Hi Berta,

Thanks a lot for your positive feedback !!!
We work very hard as a brand and this is amazing to read :))

Kind regards,
Feners Team

Rated 5 out of 5 stars

My head brand

Feners is the perfect combination of comfort and design, but also the values of the brand are undoubtedly the best of them. I can't wait for them to release the new models, every season a pair of shoes fall.

February 12, 2022
Unprompted review
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Reply from feners.com

Hi Marta,

Thanks a lot for your feedback :))
Hope to see you again soon around here, we're preparing very cool stuff for the near future !!

Best regards,
Feners Team

Rated 5 out of 5 stars

I definitely recommend them!

I can’t be more satisfied with my purchase and service, they are super comfy. I definitely recommend them!

February 11, 2022
Unprompted review
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Reply from feners.com

Hi Alba,

thanks a lot for your comment !! :))
Hope to see you around very soon!

Have a great day
Feners Team

Rated 5 out of 5 stars

Amazing and comfy shoes!!

Last summer I bought my first pair of sandals and they were amazing. Now I bought a pair of boots and they are really comfy and beautiful! I really love the brand and how they produce everything in Spain. Totally recommend.

February 11, 2022
Unprompted review
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Reply from feners.com

Hi there!

We're very happy to read this :)
We will keep working hard to make sure you come back soon!!

Have a wonderful day
Feners Team

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Rated 5 out of 5 stars

Super comfy

Super comfy! I love that they are locally produced and how the brand cares for every detail from design to ethics!

February 11, 2022
Unprompted review
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Reply from feners.com

Hi Olga,

Thanks a lot for your comment !!! :)

Have an amazing day
Feners Team

Rated 5 out of 5 stars

Perfect birthday gift!

Recently bought for my girlfriend a pair of Le Jogger and she couldn't be more happy! Great buying experience and attention to detail.

February 11, 2022
Unprompted review
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Reply from feners.com

Hi Louis,

Thank you very much for this feedback :)) !!!
We're very happy she loved them

Have a great day!
Feners Team

Rated 5 out of 5 stars

In love with the designs

I'm in love with the designs of this small but very great brand. Waiting my new pair of boots!

February 11, 2022
Unprompted review
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Reply from feners.com

Hi Alvaro,

Thank you for taking the time to write this !!
Have a great day 🧡

Feners Team

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