I purchased a stylish outfit through the online platform. Support replied quickly when I asked about shipping. The support team was friendly and professional. Pricing felt justified by the quality. Ev... See more
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Company details
Contact info
P, n. Cagllavice, 10000, Prishtine, Kosovo
- business@fenityfashion.com
- fenityfashion.com
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Replied to 9% of negative reviews
Typically replies within 48 hours
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Received a dress with wire coming out…
Received a dress with wire coming out of the corset. They won’t respond to me now and I am so disappointed and sad. SHEIN quality and honestly horrible customer service. Not sure what I am able to do I might call my bank and dispute the charge. I received a totally broken dress so sad. It won’t let me upload pictures but I sent them multiple and 3 emails. Haven’t heard back.
Wrong item sent was never sorted
I received the wrong item as I bought the white polka dot top and by accident received the matching white polka dot skirt, so straight away I sent them an email saying i’ve received the wrong item and they got back quickly saying no problem they will send me the correct one soon. So I was completely happy and thankful that they were so understanding anyways after 2 weeks I then emailed again asking if by any chance the item had been sent out by now or if it was going to soon they just replied saying no it hadn’t been sent out yet. Anyways then a month go by and I ask again thinking it just got lost in all the other orders they must have or something however still was told it hasn’t been sent out. I then sent a completely fresh email again explaining the issue that I had the wrong item and that i’m happy for whatever solution but I just want money back or sent the correct item anyways they said the same thing again saying they will send the correct item to me as you can imagine this never happened. I reached out 3 times to try and sort this out and on each time ask multiple times if it had been sent out. It has now been about 6ish months since this has happened and i’ve obviously given up but thought I’m not particularly happy about this part of the customer service and don’t think I will buy from her again due to fear of loosing money again as the items are rather expensive which is a shame because the item from this shop are so beautiful.
Cute
Lower quality than I thought but still super cute. Also I guess this style runs small. I was told the opposite so I stayed true to my size which is a small. I’m 5’6 135 and the small sleeve are super tight.
Perfect quality
Fenity review
Im always happy with my orders from Fenity!The material and the fitting of the clothes are perfect everytime.And they have the cutest packaging.
prettiest graduation dresses!
Got my graduation dress from them, the nymph dress was the name i think?? it fit perfectly and looked sooooo cute!!! Kind of wished i got the cecilia dress in cream too, but i was rushing. Very reasonable prices because im not paying for a £200 dress that im just gonna wear it once or twice. I definitely recommend fenity for u guys <3
I loved every order
I’ve been collecting FENITY pieces for a while now and I can say I own 2–3 items from every collection. The quality, fit, and attention to detail are always perfect. Every piece feels timeless and it’s become one of my favorite brands to rely on.
My birthday outfit!
I order this outfit for my 22 birthday and it look stunning on me. Loved the top and skirt.
I’ve ordered from them a few times now, and I LOVE EVERYTHING
I’ve ordered from them a few times now and everything was perfect. The package arrived in about 11 days and the Amelia Dress fit perfectly, I got it in S.
The main girl at the event
Honestly the style makes you feel so classy. I loved wearing their dresses for my vacations and a recent wedding (Athena dress), where everyone asked where I got it from. Can’t recommend them enough
my personal favorite
I’ve bought a few pieces and every single one fits beautifully it honestly feels like shopping straight from my Pinterest board.
Stunning
The set I bought is beautifully made and stunning. I was a little nervous about quality as I have not previously bought from them but am very impressed. I am absolutely in love with the set I bought.
Very excited to wear this and buy more Fenity in the future.
I was sent the wrong item.
I want to return an item and the…
I want to return an item and the customer service is so bad they stopped returning my emails so that I could not sent my item back in their return policy window.
I ordered the nova set in blue I was…
I ordered the nova set in blue I was super excited to receive it and was waiting for it to come back in stock, they sent me it in the wrong size and the customer service takes days at a time to reply
The cutest brand!
I love this brand so much! Every piece of clothing I've ordered has been high quality. I always get compliments when I wear Fenity.
The only slight downside is the short return window and you have to inquire via email—I'm usually an XS but sometimes their XS is too small for me, but by the time I tried my item on, it would've been too late for me to get my return in on time.
Other than that, the clothes are affordable, trendy, chic, and most importantly: made well.
Fast shipping and the quality of the…
Fast shipping and the quality of the top was really nice.
Favorite timeless brand and fast shipping
I have the long backless polka dress. It comes with a matching scarf and I love it! Arrived in about 6 days💕
I don’t know who they’re using to…
I don’t know who they’re using to deliver packages but they’re being stolen. I ordered my birthday dress and it shows delivered but I don’t get it. I’m so disappointed in this company . I think they’re using Uber drivers who take pictures and then leave with packages

Reply from Fenityfashion
Awful shipping updates, still hasnt arrived.
My item is still not here and has been estimated to take a month rather than 1-2 weeks as stated.
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