Fantastic Head torch I got the Hm65R-T for a 100mile race as my other torch was bright enough. This Lit my what threw the hole night on Medium powered and I didn’t once feel like I needed more ligh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a head torch back that needed factory replacement part. The service I received along the way from the very first email to the returning of my torch was absolutely first class. I have total conf... See more
Company replied
I have used Fenix lamps for many years and fortunately never had an issue but recently one of the top end headlamp stopped working. It had given me a few year's of great service. After contactin... See more
Company replied
In terms of customer service I don’t think I’ve ever experienced a company that does it so well. I’ve had one or two issues over the years with these headlamps but I will not use another brand. One be... See more
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Company details
Written by the company
Fenixlight UK (A trading name of ROBBAL LTD) is the home of Fenix lighting products in the UK. From our base in Cardiff, we are the sole UK trade distributor for the entire Fenix range. We began working with Fenix in February 2007 and we’re proud to have worked with them ever since, with our company ethos proudly putting premium product quality at the core of our identity.
Contact info
Unit P4, Southpoint Industrial Estate, Clos Marion, CF10 4SP, Cardiff, United Kingdom
- 02921 157162
- sales@fenixlight.co.uk
- fenixlight.co.uk
4.8
Excellent
607 reviews
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Replied to 100% of negative reviews
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Reply from Fenixlight UK
Thanks Aaron, pleased to hear you are happy
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Excellent service from Fenix
Excellent service from Fenix. Super fast delivery and faultless communication.
September 30, 2024
Reply from Fenixlight UK
Thanks Nick, always good to hear we provide good service
Reply from Fenixlight UK
Good to hear this Lesley, thank you
I just bought a replacement battery
I just bought a replacement battery. Doesnit really need a review?
September 27, 2024
Reply from Fenixlight UK
Thanks Andrew
Excellent service with a no nonsense…
Excellent service with a no nonsense quick delivery
October 4, 2024
Reply from Fenixlight UK
Thanks for the review Paul.
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Quality and dependability. Fenix in a nutshell.
Fenix build quality torches and this did not disappoint. Superb from.start to finish and perfect for my night runs. Solid construction, good innovations and easy to digest technical info with honest battery life times. Am a big fan and happy to be out on the trails with Fenix lighting the way.
October 4, 2024
Reply from Fenixlight UK
Thanks Darren, we're very happy to hear that your're so pleased with your new purchase.
Excellent customer service
Excellent customer service. My torch broke while it was still under warranty. I posted it to Fenixlight, it was repaired by Fenixlight the next day and in the post back to me immediately.
October 11, 2024
Unprompted review
Reply from Fenixlight UK
Thanks for your review David, happy we could help.
Fantastic experience
Fantastic experience with fenixlight.
The head light I ordered came within 24hrs in perfect condition. The light itself is a very well designed and easy to use. Only used once on a wet evening run, should make winter running a lot easier.
September 30, 2024
Reply from Fenixlight UK
Thanks Philip. I hope your Fenix light is serving you well on your evening runs.
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Excellent light with impressive battery…
Excellent light with impressive battery life. I have so far used for caving and night cycling. The beam cut off at floor means you can't see your feet if looking straight forward, but minor issue given the reach of the beam. Well made and all is working great
September 30, 2024
Reply from Fenixlight UK
Thanks Darren, great to hear that you are loving your HP35R
Reply from Fenixlight UK
Thanks Emma.
A great experience with Fenixlight.
The battery was delivered quickly and was incredibly well packaged to avoid damage. As this is an additional battery for my dive torch, I love the protective storage holder it came in. I am very happy with my purchase and the care taken to get it to me.
September 9, 2024
Reply from Fenixlight UK
Thanks Julia
Reply from Fenixlight UK
Thanks Darren.
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Person giving advice was very…
Person giving advice was very knowledgeable and helpful.Fenix light for various situations
September 2, 2024
Reply from Fenixlight UK
Thanks Mr King
Quality of the head torch is excellent
Quality of the head torch is excellent. Functionality brilliant.
There was a small typo in my laser engraving. Fenix co. We’re superb in arranging the resolution. Very happy with customer service
August 29, 2024
Reply from Fenixlight UK
Thanks Paul, really happy to hear you love your headlamp and apologies for the small error on our part.
No doubt, Go for it...
Great quality and exceptionally useful in everyday carrying flashlight in any situation.
September 2, 2024
Reply from Fenixlight UK
Thanks Bishnu, review appreciated.
Excellent. Look no further
From ordering to receiving my LR80R, I have only good things to say.
Jamie was great helping me make a decision, and for giving me battery advice after it arrived.
I love the product and I will definitely be buying again soon.
Thanks
August 27, 2024
Reply from Fenixlight UK
Thanks Sam, great to hear that you're pleased with your new light and the advice received.
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Tony Graham …
I've had the older model the hp30r for around 7 year it never let me down once I've just bought the new hp35r service and postage was great and the lamp itself is on another level 10/10 👌
August 27, 2024
Reply from Fenixlight UK
Thanks Anthony, great to hear your Fenix HP30R served you so well and that you love your new 35R.
Reply from Fenixlight UK
Thanks Cheyni, appreciate your review.
simple easy purchase with very prompt…
simple easy purchase with very prompt delivery very pleased
August 19, 2024
Reply from Fenixlight UK
Thanks Mr Matthews.
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