Fenwick Reviews 

So far I’ve not had any issues with click and collect orders and they have been well packaged. I’m quite happy with the service.

Went to the Penhaligon’s Perfume counter to purchase a Christmas gift for 235 pounds, when paying for my gift the card reader said approved but the shop assistant wouldn’t give me my gift as the till wouldn’t work, she tried phoning IT and the manager, they wouldn’t refund me as the till didn’t work but my the amount was taken off my card, the shop assistant then told me they would ship my order out but wouldn’t know when, 5 days later I’m still waiting after paying 235 pound for a gift I haven’t received and no one can tell me when, only use cash in this store because apparently this happens all the time I was told

Stay clear!

I bought a perfume for my wife, arrived cracked and leaked.

Contacted them, sent them pictures and Michael refused to refund or send a replacement. They said they can’t see the damage.

Opened a dispute with my bank. Stay clear! They just ruined my wife’s birthday surprise as I don’t have the perfume!

FEN12343364

Fabulous shopping experience at the Creed counter in Fenwicks,Newcastle. Warmly greeted by the ever smiling Kia who was polite and attentive without being pushy.
Her knowledge of the products was second to none. Our 2 bottles of fragrance were also beautifully gift wrapped.
Kia is a credit to Creed and we look forward to buying more fragrances, with her welcome, expert advice and opinions
Paul & Carole 🫶🏼

I visited colchester fenwick this morning and Jessica on lancome counter needs an enormous shout out!!
Helpful, knowledgeable and professional.
Fantastic service and will be visiting again.

I used to be a regular visitor to the Food Hall at Newcastle Fenwick, and yesterday's visit reminds me of why I have all but stopped going. While the pop ups and independents are fantastic, Fenwick's own sections of the Food Hall is dismal in every way that counts. This is particularly true of the cheese counter and the serviced checkouts, with something off or poor almost every other visit. Yesterday was a double whammy - staff at the cheese counter that make you feel like they are doing you a favour, can't cut between 120g and 150g (why would you want a customer purchasing so much less than asked for), an expensive wheel that tastes like antibiotics today and has been binned, and a checkout guy who has previously mucked up the checkout and managed to do it again yesterday. What a waste of my time and money. I should have walked away and stayed away from the last poor experience, shame on me.

I placed an order for aftershave online. It came on time and the packaging was everything. I also liked the fact that there was constant email communication. I'm very happy with my purchase

Bought YSL Babycat which is a premium fragrance, but my Bottle came broken, it was leaking and a good amount of the liquid had leaked out. I’ve reached out to the customer care, and looking forward to how they intend to handle this issue. Apart from that, order came as at when due and no other issues.

Update: The customer care (Lily) came through after I sent over images of the item I ordered and the condition, they gave me a full refund of the product which shows how highly they prioritise customers needs on Fenwick. I’ll be ordering another bottle and even more fragrances as the custom care were very swift with actions. I gave a 3 start previously but it’s now a complete 5 star with my overall experience.

My Grandson really wanted a particular Jellycat that was sold out on the jellycat website.
Must to my delight Fenwick had it in stock
Very quick delivery and a very happy Grandson.
Definitely recommend 😀

I visited the Sorella Sorella counter in the Fenwick Food Hall and had a mixed experience, especially considering the prices.

For the starter, I ordered the Plum Tomato, Capers, Shallots, and Smoked Sea Salt dish. For £7, it felt incredibly basic—just a few of each raw ingredient, roughly chopped and placed on a plate with very little effort or presentation.

For the main, I had the lamb shoulder pasta. The flavor of the pasta sauce was actually quite good, but the texture of the homemade pasta was very strange and gummy. It was mixed with an overload of sauce, making it incredibly heavy, and the whole dish ended up looking like a messy, soft clump of food.

The flavors in the sauce are decent, but for the price, the presentation of the starter and the texture of the fresh pasta really need refinement.

By googling the ad says - Free of charge - NOT - when you get to the end of checkout it's only there you are told £5 delivery.
Can't stand companies that are not transparent. You've to spend £100

Went in looking for some cookware and was helped by Joyce who was fantastic. Nothing was too much trouble and she was very personable, it was a joy to spend money there.

Extremely disappointing and unprofessional experience at Fenwick this evening. I approached an elderly Persian woman with short blonde hair working at the Versace counter to ask about Amouage perfume samples for my mother’s birthday. She explained that she couldn’t provide samples because she didn’t work in that department and directed me to the central perfume department. I followed her instructions, and a lovely, helpful employee there kindly gave me two samples so my mother could decide which fragrance she preferred.

Unfortunately, the Versace employee then began shouting at the other employee and repeatedly yelling “Excuse me, excuse me” at me as I walked away, making a scene and even calling security, as though I had shoplifted. I had simply accepted two samples that another employee had willingly offered me. If there was a disagreement over store policy, it should have been handled discreetly and professionally, rather than publicly embarrassing a customer. Her behaviour was hostile, confrontational and completely unacceptable. I felt singled out and discriminated against by the way I was treated.

I sincerely hope Fenwick management investigates this incident. This is not the level of customer service one expects from Fenwick or a luxury brand such as Versace.

Really impressed, how quick my order came, and the quality of the package was excellent

I really wish I’d read the reviews before ordering.
Spent almost £200 on some aftershaves I’ve been wanting for ages and decided to use an offer. Four days late, a crushed and empty box arrived and fenwick are refusing a refund. Have had to do a chargeback with by credit card. DO NOT RISK IT. Zero stars.

I placed one online order and then one via the concierge at the Newcastle Store.
Super quick delivery , both parcels delivered within 1 /2 days .
The items were packaged beautifully with the relevant Diptyque/ Jo Malone packaging .
The parcels were delivered by DPD in tact and I was kept informed via DPD email/ App
All in all a happy customer.

Ordered a Christmas decoration that never arrived, I contacted the customer service team who said DPD will search for the item and once it has been sent back they will issue a refund. APALLING customer service policy. They then said if I wish to order another items means of an apology they will refund the delivery charge. So am expected to pay for a second item not having received my first or without a refund.

Ordered a suede bag as a christmas present for my daughter , also other items in same package can i state .
parcel arrived box was slightly damaged & not packaged great inside for an expensive item but didnt think much of it .
Looked at the size of the bag and straight away decided it was too big for what she wanted . ( i didnt even open the bag and packaged it back up as it was to return , ie all labels still attactched ) same box same packaging

I then recieve an email on return saying the bag looked like it had some signs of use and wear ! Really ?
Within the 3 days it took in total to be returned and processed in the warehouse !
Im absolutly disgusted at being accused of such a thing , especially from a shop ive always supported

I shop online 20 + times a month with different retailers & have never experienced anything like this before
I will never ever order again online from fenwicks , i really wouldnt take the risk !!

Bought a Jellycat but didn’t arrive with a Jellycat bag. Something you would expect when buying an original item,
The only wrapping it had was a tiny piece of tissue around it that didn’t cover the item.
Just poor attention and disappointed

I received my order in very good time and well-packaged. Pleased with my experience.