Fermenti Reviews 14

TrustScore 4 out of 5

4.2

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Company details

  1. Natural Foods Store
  2. Food Producer
  3. Health Food Store

Written by the company

Fermenti is a London-based small company producing artisan fermented food. We’re passionate about a balanced healthy gut and felt it was about time to create a treat as moreish for our taste buds as for our trillions of friendly gut bacteria. Our bio bites are made with fresh fruits and fermented coconut which makes them rich in live, friendly bacteria and fibre.


Contact info

4.2

Great

TrustScore 4 out of 5

14 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Arrived quickly and my 9 year old loves…

Arrived quickly and my 9 year old loves them. A prefect way to get some friendly gut bacteria into him!

March 23, 2023
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Reply from Fermenti

Thank you Lisa for your review and glad that your child loves our bio bites. Our 7 year old also loves them.

Rated 5 out of 5 stars

Delicious moreish cookies with perfect…

Delicious moreish cookies with perfect balance of sweetness and tang! The texture is slightly unusual but the whole family are fans. My 2 daughters could eat them all in one sitting. Great to know they are getting amazing health benefits that are tricky to include in their regular meals.

February 25, 2023
Unprompted review
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Reply from Fermenti

Thank you Stephanie!

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Rated 5 out of 5 stars

More please!!

Just made my second order with Fermenti, I’m obsessed. These cookies have perfect balance of taste and aftertaste. Marie-Laure’s professional training has clearly had a huge impact on these cookies. You can't be sad when you are eating something tasty and good for your gut. My only complaint is a bag of 6 is not enough, I can always have room for more.

February 5, 2023
Unprompted review
Rated 2 out of 5 stars

Kombucha beats Fermenti cookies

I was looking forward to trying the gut loving raspberry cookies after seeing a write up in the Ham & High. When the package arrived I was surprised by the size of the pack, bearing in mind that with the delivery charge they cost was approximately £1.00 a cookie!
I served them at a birthday tea. there were 11 people present. None of the others enjoyed the diminutive cookies. I didn't mind them, as I like tangy fruit. The general view was that we would have to make do with Kombucha. The next day I had a Kombucha & Ginger Beer drink. It was very much more palatable!

November 11, 2022
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Reply from Fermenti

We love kombucha as well. The larger the diversity of fermented foods people eat or drink, the better. They each have different strains of live cultures and nutrients. So why chose, when you can have them all?

Regarding the price, we wish the cookies were as easy and cheap to make as kombucha. We are using more ingredients and freeze drying after fermentation. The whole production is more labor intensive. This explains the costs of our cookies at this stage of the business.

What we learned from your review is to manage expectations by adding the cookie size, mention the weight (it being freeze dried makes it light) and the tangy taste. We are experimenting with other fruits that are naturally sweeter than raspberries.

We are sorry the cookies didn't meet your expectations and have therefor refunded you.
Thank you for your feedback and for being adventurous at giving our new product a go.

Rated 5 out of 5 stars

I'm honestly obsessed with these…

I'm honestly obsessed with these treats. The combination of flavours and textures between fruity crunchy kick and soft nutty filling, is just dreamy. And knowing it's good for my guts makes me snack with no guilt. Well done for this, I need to order more now!

October 19, 2022
Unprompted review
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Rated 5 out of 5 stars

I truly wasn't sure what to expect

I truly wasn't sure what to expect, but was delighted with the cookies. From first crunch, the berry flavour was intense and the gooey filling was delicious. And, they were doing my gut good. All the way through the order, I was kept up to date with where the order was. A really good experience. What's not to like??!

October 11, 2022
Unprompted review
Rated 1 out of 5 stars

I can’t review it unfortunately as my…

I can’t review it unfortunately as my parcel has not yet arrived?

September 29, 2022
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Reply from Fermenti

Hi Kate, we are so sorry to hear your order didn’t arrive on the expected date. Unfortunately some of our orders have experienced delays due to the past Royal Mail strikes. As a new starting business we do care a lot about our customers. Please accept our sincere apologies. We hope at least the wait was worthy and you were surprised by the taste of our cultured cookies.

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