Rude and pathetic employees
I registered at your website hoping to find some decent help, but all I received was a very rude treatment because I couldn't speak Deutsch. Building a house is generally necessary for many and it shouldn't be the case that the inability to speak good German becomes a potential barrier for anyone to get service/support from companies like you. It's time that you reconsider your company policy to support at least advice in English. But the most important of all is that your employees speak with empathy to anyone, no matter whether they are from Deutschland or not. Your employees lack the basic training on how to behave with their customers.
I usually don't write reviews on anyone, but I see a necessity that I need to inform everyone about how rude your behavior was.
Reply from Fertighaus.de
Thank you for sharing your experience. We're sorry to hear that you were not satisfied with our service.
Your feedback regarding the language barrier and the behavior of our staff is invaluable. We are committed to using this feedback to evaluate and improve our services.
We genuinely appreciate your candidness and patience. If you wish to discuss this further, please contact us directly.