Sent the wrong product
We ordered one product but got a different product of lower quality. After two weeks customer service hasn't even replied to the complaint.
September 18, 2023
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Company details
Written by the company
Välkommen till Sveriges största utbud av festartiklar till din temafest! På Festbutikken.se hittar du Skandinaviens störta sortiment av maskeraddräkter och accessoarer till barn och vuxna. Med festtillbehör från www.Festbutikken.se kan vi garantera att din temafest till en stor succé
Contact info
Vallenbækkvej 20A, 2605, Brøndby, Denmark
- +4526212117
- kundeservice@festbutkken.dk
- festbutikken.se
4.3
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fast shipping good product
February 19, 2023
Quick delivery & Good quality
Quick delivery [3 days to Stockholm, Sweden] and the item(Top Gun Outfit) was just as expected :)
October 27, 2022
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Highly recommend it
Super easy to buy and I got the costume in less than 48hs. Great!
February 28, 2022
Hello! the package has taken a week and…
Hello the package has taken a week and havent heard shiet about it im really disapointed with everything i hope the thing i ordered is in fantastic quality now when it comes. FOCUS UP!
June 29, 2021
Reply from Festbutikken
Dear Mille
if you use the track and trace you received you will se that the packet was shipped the business day after your ordered. So it is unclear to me what you think we could have done better.
I can also see that the Packet left Denmark as of June 23. So it is the Swedish company PostNord that as always have no clue what they are doing. Hence I hope you will be so kind and direct you review to them instead.
It is always a good ide to contact us so we can help tracking or claim the packet when PostNord Sweden decides not to deliver. After all we are here to help. I have contacted PostNord and I hope we will her from them soon.
Best regards
Festbutikken
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