Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
Company replied
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
Company replied
Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Festoon Light
Thank you for taking the time to review our service, Paul. We appreciate that
Reply from Festoon Light
Thank you, Tracy. Your kind words mean a lot to us
The place to go!
Great product and great communication by WhatsApp. Answered all questions promptly! Highly recommended
April 24, 2024
Reply from Festoon Light
Thanks, Chris, we try to be as flexible as we can. We appreciate you taking the time to review our service. If you need anything please let us know :)
Amazing! …
I have had the best experience shopping with this company! Josh was super helpful and went above and beyond when I needed advice! Thank you!
April 22, 2024
Reply from Festoon Light
Thank you, Laura. It is important to us that our customers get their installation to look how they imagined upon first purchasing the product. Thank you for being understanding! If you need anything in the future please let me know :)
Customer service real person.
I made a quick call about my tracking number and you were very helpful. You explained there was none but offered to send duplicate order. I agreed to wait 3 more days first and the order arrived.
April 18, 2024
Reply from Festoon Light
Hi Barry, thank you for taking the time to review our service. We appreciate your honesty and pateince with your order. We always try to help in the best way possible. If you need anything else please let us know
Great lights, great service
We'd had a bad experience with some festoon lights bought from another company previously so were a tad concerned - we didn't want to repeat our first expensive mistake. Thank goodness we found Festoon Light. We contacted Josh for reassurance and he talked us through everything we were concerned about - even giving us advice about spacings, bulb wattage and hanging arrangements. Now the lights have arrived it's clear they're a far superior quality to our previous set. Fantastic, thank you Festoon Light.
April 18, 2024
Unprompted review
Reply from Festoon Light
Thank you very much for your review, Sarah. Your kind words are greatly apprecaited. It was great to help you out and we are so glad that you have everything sorted. If you need anything else please just drop us a message!
Reply from Festoon Light
Thank you Cath. We apprecaite you taking time to review our service. We hope you enjoy your festoon lights! Josh
Festoon Lighting saves the day.
Purchased a Festoon String from Festoon Lighting but was let down by another supplier for the supply of bulbs. Contacted Festoon Lighting 2 days before my event, desperate for LED bulbs and they shipped LED bulbs in time to save the day. Magic!
April 2, 2024
Reply from Festoon Light
Thank you, Chris, we really apprecaite you taking time to review your experience with us. We are very grateful for this. We hope everything went ok with the event. If you need any assistance in the future please reach out to us. Josh
The lights are really well made
The lights are really well made and look great on the garage
April 4, 2024
Reply from Festoon Light
Thank you Patricia, we really apprecaite your kind words and taking time to review our service. Any issues please let us know. Josh
Excellent service
Excellent service. I spoke with a guy on the phone, he was very helpful, answered my questions fully and now I have the festoon lighting I subsequently ordered I can say honestly. Excellent quality, well packaged and a prompt delivery too. Thank you very much! 😊
March 15, 2024
Reply from Festoon Light
Hi Tony, thank you very much for your kind words and feedback about the product and service. If you need anything please just let me know. Josh
Reply from Festoon Light
Hi Steven, thank you very much for your review. We are really sorry that the first delivery got returned by the courier. As mentioned in our emails to you that was out of our control. We are glad the second order has arrived with you. If you need anything else from us please let us know we would be more than happy to help! Josh
Good Quality
Prompt and very focused product support for queries and good quality products. I would have given 5 star but there is a little inflexibility in cable sizes and configuration. I needed 2M extensions and 1m bulb spacing but had to do with 3M extensions and 0.5m spacing in the drop festoons within the 365 product range. Whilst I now have to commit to some modifications during the install these are good quality festoon lights and I'm happy with the purchase
March 7, 2024
Reply from Festoon Light
Hi Paul, thank you very much for your review. We appreciate the kind words regarding the quality of the product. We are really glad you are happy with the purchase. We will certainly take on board the criticism regarding the length of our extension cables available. Having a constant flow of stock is something that we are trying to improve for the future!
If you need any help or advise moving forward please let me know we would be more than happy to help!
Josh
The team were amazing
The team were amazing, I had to return the lights twice to get the right brightness. they sent the replacements even before I had returned the originals. Outstanding customer experience and service well done!
January 15, 2024
Reply from Festoon Light
Hi Di, we really apprecaite your kind words and taking time to review our service!
It is paramount to us that our customers get their installation as they want and we will always do everything we can to ensure this is achieved. Thank you once again, please let us know if you ever need anything! Thank you! Josh
Reply from Festoon Light
Thank you Tim, we really appreciate the review. If you ever need anything please do not hesitate to reach out to us. Josh
Quick and excellent service
March 1, 2024
Reply from Festoon Light
Hi Paul, we really apprecaite you taking time to review your order. Thank you for your kind words, if you need anything please let us know, Josh
Excellent quality would happily…
Excellent quality would happily recommend these outdoor lights.We are very pleased with our purchase,
February 9, 2024
Reply from Festoon Light
Hi Pamela, thank you very much for your kind words. We are so happy you are pleased with your lights. We have spent a lot of time on the Connect365 range and are glad that you can see the benefits in your installation. If you need anything please reach out to us. Josh
good quality light festoons.
January 8, 2024
Reply from Festoon Light
Thank you for taking time to review our service, Clive. It is greatly appreaciated - if you need anything please reach out to us. Josh
What they did was to deliver when they…
What they did was to deliver when they said they would
February 26, 2024
Reply from Festoon Light
Thank you for your honest review. Sometimes the simple stuff is all that is needed. We apprecaite you taking time to review our product and service. If you need any help or advice in the future please contact us. Thanks, Josh
Great items delivered quickly and just…
Great items delivered quickly and just as described
February 23, 2024
Reply from Festoon Light
Thank you Paul, We apprecaiate you taking time to review our service. If you ever need anything please do not hesitate to reach out to us. Josh
Reply from Festoon Light
Hi Steve, thank you for your review of our product and service. We are so happy you are pleased with your lights. If you need anything please reach out to us. Josh
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