Great staff, and I'd completely forgotten where the shop was until I looked up the location, and the amount of stock is fantastic. The team are really friendly and changed my delivery to collection w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was easy to find the items I wanted on the website and after checking the size charts, that are usually found at the bottom of the items description. it was easy to choose the size, colour and styl... See more
Company replied
The sale that keeps giving. Bargains galore. I cannot resist purchasing a few items, as they are at unbelievable prices. Shopping at FETCH is always a great experience. Looking forward to visitin... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Award Winning, Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive, community focused and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. We keep getting asked where the idea for FETCH and the name came from. Not wanting to keep you all guessing, we thought it was time to tell you our story. At the end of a particularly long day it was decided a trip to the pub was necessary (we know you’ve all had those types of days before!). We got to talking and drinking and then drinking some more...that’s where it all began. We knew we wanted to make fetish, fashion and fun more of a lifestyle shopping experience, which put the community we wanted to serve at the heart of the concept we wanted to create. The idea was formed and drunken determination kicked in.... but what to call this brand new gay lifestyle shopping experience. Have you ever tried saying fetish, fashion & fun over and over after far too many doubles and copious amounts of shots? FETCH was born along with the realisation we needed to flip it around to fashion, fetish, fun to avoid the tongue twisting. Simply put, we made FETCH Happen!
Contact info
Arch 6 Voltaire Road, Clapham, SW4 6DH, London, United Kingdom
- 020 4539 8992
- info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Always excellent items and postage /…
Always excellent items and postage / delivery is very quick.
Highly recommended!
November 5, 2026
Reply from Fetch
Hi Rick
Thank you for your review the team really appreciate it ☺️
Reply from Fetch
Hey j c l Wallis
Loving your 5⭐️ ….
Hope to see you again soon :-))
Very good products and very good prizes
November 1, 2026
Reply from Fetch
Hi Mr Miranda
Thank you for taking the time to write your review we really appreciate it… 👍🏻
Easy to return the product
It was easy to return the product. What could make the return process better might be: tweak the wording of instructions on the website as it took me a bit of time to understand the instructions...
The refund was processed very quickly which is great.
October 30, 2026
Reply from Fetch
Hi Ken
Always pleased to hear from you.
Sorry to hear you had a problem we will look into it.
Thanks Ken 😃
easy to select the items wanted and…
easy to select the items wanted and sizing, style and other items in similar colour, design and fit. quick delivery usually within a day or two of purchase, information provided through all stages from selection, packing, dispatch and delivery via email
October 30, 2026
Reply from Fetch
Hi Alan
What a fantastic 5⭐️….
we are loving your review and comments which are really helpful to our team.
We look forward to you shopping with FETCH again soon 😍
Always a delight popping into the…
Always a delight popping into the store. Staff are brilliant. All of them are friendly, helpful and they are a great bunch of guys.
Thank you for making my shopping experience a delight.
October 27, 2026
Reply from Fetch
Hey Ken
Loving your review as always …..
The team would like to thank you for your continued support and look forward to seeing you again soon 😍
Toy was 1/4 small that they says
That toy was not what all text tell, totally smaler… i doer 40 mm and get 32 mm!!?? And they says i can not chance it if packet is opened, and i have to pay posting again! Maybe last time buy there anythink, so bad feeling…
October 13, 2026
Reply from Fetch
We are rather disappointed to see this review, particularly given that you contacted our customer service team directly and were issued a full refund as a gesture of goodwill, despite our team explaining our returns policy.
Our product measurements are clearly stated on our website, and for obvious hygiene and safety reasons, intimate products cannot simply be returned once opened unless they are faulty or not as described. This is standard practice across the industry.
Nevertheless, rather than leave you dissatisfied, we went beyond our usual policy and refunded you in full.
It is therefore rather surprising that you have chosen to leave a negative review without mentioning that you received a full refund. We feel this is an important detail for other customers to know when assessing both your experience and how we handled your complaint.
We pride ourselves on providing excellent customer service, but unfortunately, even when a business goes out of its way to resolve an issue entirely at its own expense, it seems that isn't always enough.
We trust that other customers reading this review will appreciate the full picture.
The price seemed good and the items…
The price seemed good and the items were delivered promptly. Not much more I can say.
October 16, 2026
Reply from Fetch
Hi John
What can we say 🤔
Your review says it all ….
Thanks John ☺️
Friendly and welcoming staff
Friendly and welcoming staff
Great selection of products to choose from
October 10, 2026
Reply from Fetch
Hi James
Thank you for a fantastic 5⭐️review and look forward to you shopping with us again soon 😍
Reply from Fetch
Hi Jake
Great 5⭐️ review !!! Thank you :-))
Reply from Fetch
Hey Jose
Thank you for your review the team really appreciate it 😃
Great products and excellent very…
Great products and excellent very quick delivery. Great company will definitely buy from this company again
October 12, 2026
Reply from Fetch
Hi dazza
Great 5⭐️ review and very informative.
To hear you will shop with us again makes the team very proud … Thank you ☺️
Reply from Fetch
Hi John
Fantastic 5⭐️ review !!! Thank you :-))
I rarely review. Fetchshop however…
A little under a year as a customer and every purchase is fast. Initially attracted to their price points, I found myself quickly impressed with the quality and feel of the items I got. This is my go to place for great gay gear, and friendly behind the scenes service from the London based wonders that helped me track my latest purchase. Hassle free, sexy stuff. Win. Win.
October 14, 2026
Reply from Fetch
Hi Joe
The team are very pleased you decided to review your experience of shopping with FETCH.
All of the comments in your review make us very proud of the service we offer our fantastic customers.
We look forward to you shopping with us again soon.
Thank you Joe 😍
Reply from Fetch
Hi James
Thank you for your review and look forward to you shopping with FETCH again soon :-))
Reply from Fetch
Hi Stephen
The team are really pleased you love your Pitbull Chain and appreciate your 5⭐️ review….. Thank you :-))
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