I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
Great first online shopping experience with this company, dispatch was really fast and communication was very no-nonsense and clear which I really appreciate. Plain packaging as you would expect, and... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Quick and easy to place the order
Quick and easy to place the order, and arrived within a couple of days, brilliant service
May 27, 2026
Reply from Fetch
Brilliant is a word we LOVE¬! Thanks for the glowing review :)
Team FETCH
Great customer service
I accidentally entered the wrong delivery address on my order. I emailed customer service straight and a very helpful chap called Nigel sorted immediately for me and I still got next day delivery. Great service.
May 26, 2026
Unprompted review
Reply from Fetch
Glad to hear, we're always just a call or email away if you need us.
I had an absolutely outstanding…
I had an absolutely outstanding experience with this online store. After a delivery issue arose, I contacted their customer service and was connected to the manager. The manager was incredibly professional, respectful, and efficient. Within less than an hour, a new order was arranged, and I received my package from a different courier in under 24 hours. They followed up to ensure everything arrived perfectly. Their support is second to none, and I would absolutely recommend them. A huge thank you to the team especially the manager for resolving my issue so quickly and so kindly!
May 12, 2026
Unprompted review
Reply from Fetch
Hi Adi. Sometimes things don't always go quite to plan, but we pride ourselves on putting things right. Hope to see you back with us again soon!
Reply from Fetch
thank you Jaroslaw, recommendations mean the world.
Reply from Fetch
So happy that you love your purchase.
Reply from Fetch
you're welcome, we aim to please
Amazing place
This place is always amazing. Super helpful and friendly. I love I can order online and pick up.
May 11, 2026
Reply from Fetch
and you're amazing too, thank you for the great feedback
Reply from Fetch
why thank you, you're making us blush :)
The people at Fetch are always helpful…
The people at Fetch are always helpful and the products they sell are very good. Have spent over the last few months way too much money, my mistress thanks you for the recent toys
The reason for the 4 stars was due to delivery time, Mistress was hoping for a quicker delivery, however due to Bank Holiday and weekend the delivery time took a little longer than we have enjoyed historically.
This is not a criticism of Fetch its more around the delivery times you expect when you place an order.
May 10, 2026
Reply from Fetch
Thank you, but please let us know why we missed on on the fifth star. 5 star service is what we are all about. Don't make us tell mistress :)
Reply from Fetch
That's great to hear, glad we delivered for you.
Reply from Fetch
Thank you for the feedback, we aim to please.
Reply from Fetch
Thank you for your review, discretion is very important us :)
Great service and goods
Excellent quality goods at exceptional prices. Delivery very prompt. Looking forward to wearing them and would recommend.
May 7, 2026
Reply from Fetch
Hi Andy
What a great 5⭐️review on your experience of shopping with FETCH…
You are looking forward to wearing your purchase and we are looking forward to you shopping with us again soon.
Thank you Andy 😊
Great range of items
Great range of items, and now a choice of delivery methods.
Items arrived promptly.
May 6, 2026
Reply from Fetch
Thank you, we've had some issues with EVRi but hope to resolve them and have them back soon. You deserve the best and we don't settle for less.
Team FETCH
Great service as usual
Great service as usual. Quality items and fast delivery. Thanks guys!
May 6, 2026
Reply from Fetch
Thank you David!
Team FETCH
Great service as usual
Great service as usual, every time I order from fetch it's a good experience. Always sales and discounts to enjoy.
May 2, 2026
Reply from Fetch
We aim to please :)
Team FETCH
Reply from Fetch
Hi Pezzer
The team are loving your review and look forward to seeing you again soon …
Thanks Pezzer 🤩
High quality and quick delivery
The product I received was high quality and delivery was super quick!
April 28, 2026
Reply from Fetch
Hey Shane
What a great 5⭐️ review !!! Thank you 😍
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