Fever Reviews 

114,781
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 34,029 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible live performances, amazing atmosphere, beautiful design elements, and exceptionally talented cast members across many highly engaging shows. People also mention that the team is very friendly and helpful, while ticketing and overall customer service consistently remain smooth and efficient. However, some people mentioned that parking can be quite expensive or difficult to find, and a few noted challenges with certain venue locations being far away. Additionally, a small group of customers experienced unhelpful or rude behavior from specific staff members during their visit.

What people talk about most

User experience

People report positive experiences with user experience, often highlighting the fantastic displays, great... See more

Product

Users describe positive interactions with product, highlighting top-notch performances, fascinating exhibits,... See more

Service

Clients share positive opinions on service, noting that it was exceptional, quick, and easy. Reviewers also... See more

Location

Customers consistently note positive experiences with location, highlighting that the venue was great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top-notch performances and novel drink combos make "a night with Poe" a must-see for even the most casual Poe fan. Did not know what to expect at first, but the actors were also incredible singers whi... See more

Company replied

Rated 5 out of 5 stars

The exhibition far exceeded what I was expecting. Having a audio headset helped with further information about certain objects. The staff were friendly and helpful. The idea of following the *God's F... See more

Company replied

Rated 5 out of 5 stars

I'm blown away by the concept as a whole. What a fun and informative way of laying out just what made these serial killers think the way they did! I found myself PROUD of these actors for actually... See more

Company replied

Rated 5 out of 5 stars

The performers were amazing, they each put a lot of emotion into their piece. Each reading was unique. The atmosphere and ambience was great. The drinks were good, the last one was delicious. The... See more

Company replied


Company details

  1. Event Ticket Seller
  2. also in
  3. Cultural Tours Provider
  4. Museum
  5. Music Producer
  6. Night Club
  7. Wellness Program

Written by the company

Fever is the world’s leading tech platform for discovering culture and live entertainment, inspiring over 300 million people last year to discover the best experiences in over 40 countries. With a mission to democratize access to culture and entertainment in real life, Fever inspires users to enjoy unique experiences and events —from immersive exhibitions and sports to interactive theatrical performances, concerts, and festivals— while empowering its partners with data and technology to develop and expand new experiences worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115K reviews

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Asks customers to review

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4.6

All reviews

(114,781)

61,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a spectacular show

What a spectacular show. The energy and creativity was outstanding. So many moments of being captivated by the performances. The master of ceremonies was hilarious and was also outstanding!

October 28, 2026
Fever logo

Reply from Fever

What a spectacular show to hear about! We're so glad the energy, creativity, and hilarious master of ceremonies made the experience so captivating for you. Hope you enjoy many more Fever experiences soon!

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful. Problem solved.

October 27, 2026
Unprompted review
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Reply from Fever

Glad we could help get everything sorted for you. We’re happy to hear the experience was efficient and helpful, and we hope you enjoy many more Fever experiences soon.

Rated 5 out of 5 stars

It was a 10/10

It was a 10/10! So fun! Great acting , and great hospitality! And the cocktails were delicious! I loved it!

October 28, 2026
Fever logo

Reply from Fever

So glad you had such a fun 10/10 experience! It’s great to hear the acting, hospitality, and cocktails all made it such a memorable time. Hope you enjoy many more Fever experiences soon!

Rated 5 out of 5 stars

Amazing presentations for each of the…

Amazing presentations for each of the stories portrayed. The conclusion to the event as well was very tasteful and respectful towards the victims and their families.

October 28, 2026
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Reply from Fever

We’re so glad the presentations brought each story to life and that the conclusion felt tasteful and respectful. Thank you for sharing your experience, and we hope you’ll join us for another Fever event soon.

Rated 4 out of 5 stars

This was a great venue

This was a great venue, and a great show. Was the VIP tickets worth the price? Absolutely Not. Very difficult to see the stage, and there was nothing special, except you sat in the worst seats in the house for a view.
Would I go back, yes, would i pay for VIP, no, never again.

October 28, 2026
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Reply from Fever

Glad you enjoyed the venue and the show overall. We appreciate you sharing your honest thoughts on the VIP tickets, and we hope your next Fever experience is just as memorable for all the right reasons.

Rated 5 out of 5 stars

The venue was fabulous and the concert…

The venue was fabulous and the concert top except Gala off course. She is so arrogant and bad...

October 24, 2026
Fever logo

Reply from Fever

We’re glad you enjoyed the fabulous venue and the concert overall. Thanks for sharing your experience, and we hope you’ll join us for another Fever event soon.

Rated 1 out of 5 stars

Disappointed

Bought 3 tickets through Fever to see the exhibit and when we arrived on our scheduled date and time, the virtual glasses were not functioning. The girls said we could leave our names, phone number and ticket number from Fever with them and I would get a call to reschedule. After 2 weeks, still no call. I reached out to Fever and their generic response was I had not paid the extra charge for changes so there was nothing they could do. I cannot find a number for the exhibit anywhere and left a message with Scottsdale Tourism…with no response.
We are still very interested in seeing the exhibit, but fever won’t honor what we were told on our scheduled date.
We did what we were supposed to do, the glasses were not working. We did nothing wrong and have nothing to show for what we purchased.
Very Disappointed

October 11, 2026
Unprompted review
Fever logo

Reply from Fever

Hi Michele,
We’re sorry for the disappointment caused by the issue you experienced during your visit and by the lack of a clear resolution afterwards.
We’ve reviewed your case and contacted you directly by email so that we can look into what happened and provide you with the assistance you deserve.
Best regards,

Rated 5 out of 5 stars

Great experience

October 28, 2026
Fever logo

Reply from Fever

So glad you had a great experience with Fever! We appreciate you taking the time to share it, and we hope you enjoy many more unique Fever experiences soon.

Rated 1 out of 5 stars

Fever really screwed me

Fever really screwed me. Had to switch ticket dates and my original tickets we $151 with fees and new date ones were $127 with fees and I was fine taking the $24 loss for having to change dates but not only no refund but I got charged an additional $10 on top of not getting the refund, nice Fever.

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

Hi Greg,
We’re sorry for the frustration caused by your experience when changing the date of your booking.
We’ve reviewed your case and contacted you directly by email so that we can look into what happened and provide you with the appropriate assistance.
Best regards,

Rated 5 out of 5 stars

Very good customer services

Very good customer services. I was busy having a mini melt down but they made me feel assured and confident that my query would be resolved which it was in a very efficient manner.

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

We're so glad our support could help turn a stressful moment into a reassuring one, and that your query was resolved efficiently. We appreciate you sharing this, and hope you enjoy more Fever experiences soon.

Rated 5 out of 5 stars

There was more information pertaining…

There was more information pertaining to the Titanic than I expected. Well worth the price of the VIP tour.

October 27, 2026
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Reply from Fever

So glad the Titanic experience exceeded your expectations and that the VIP tour felt well worth it. We’re delighted you found so much more information than you expected, and hope you enjoy many more Fever experiences soon.

Rated 5 out of 5 stars

Great Customer Service!

The team at Fever were able to help us with our request to change the dates for our scheduled show. They were quick in providing a voucher that we could apply to a new date. Thank you!

October 27, 2026
Unprompted review
Fever logo

Reply from Fever

We’re so glad we could help make the date change easy for your scheduled show. It’s great to hear the voucher was provided quickly and worked for a new date. Hope you enjoy the show and discover more Fever experiences soon!

Rated 4 out of 5 stars
Fever logo

Reply from Fever

We’re glad you found Candlelight: Neo-Soul Favorites ft. Songs by Prince, Childish Gambino, & More varied and very convenient. Thanks for sharing your experience, and we hope you enjoy more Fever experiences soon.

Rated 5 out of 5 stars

We had a great time!

We had a great time!! There was so much time and thought of into it, you can tell!

October 27, 2026
Fever logo

Reply from Fever

So glad you had such a great time and could feel the thought put into it! We’re happy this Fever experience made such a strong impression, and we hope you enjoy many more with us soon.

Rated 4 out of 5 stars

feel all good

feel all good

October 7, 2026
Unprompted review
Fever logo

Reply from Fever

Glad to hear you had a good time with feel all good. We’re happy it left such a positive impression, and we hope you enjoy more Fever experiences soon.

Rated 5 out of 5 stars

Very easy to navigate

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

We’re glad the experience felt very easy to navigate. Hope you enjoy more Fever experiences soon!

Rated 4 out of 5 stars

I’m frustrated by how difficult Fever customer care is

UPDATE: Updating the review after the escalation team resolved this quickly. They have taken the feedback and hopefully future bookings would enable this feature.

ORIGINAL:
I’m frustrated by how difficult Fever has made a straightforward booking issue.

I already own valid evening parking at Brentford Gate for Christmas at Kew on 30 December 2026. I now want to buy two adult admission tickets for 5pm through the same gate for my elderly parents. The website automatically adds another £15 parking reservation and won’t let me proceed without it.

I’ve explained this to customer service, but the replies have been generic, copy-and-paste responses that don’t address the fact that I already have parking. They either direct me to T&Cs or say that I have to buy a £100 anytime ticket because of flaw in their stupid system.

I’ve spent far too much time trying to find a way to pay for two admission tickets without buying parking twice. I’m disappointed that getting someone to properly review the circumstances has proved so difficult.

Fever, please have your Customer Satisfaction team contact me . I can provide my parking confirmation and existing support reference privately. I want a practical way to purchase the admissions while keeping my existing parking and Brentford Gate entrance.

October 28, 2026
Unprompted review
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Reply from Fever

Hi Siddharth,
We’re sorry for the frustration this situation has caused.
We’ve already been in direct contact with you regarding this case and are working with you on a solution. Please keep an eye on your inbox, as we’ll continue the follow-up there.
Best regards,

Rated 5 out of 5 stars

A MUST-SEE

The details to which this exhibition went were superb. The way all the information was presented and explained was extraordinary.

October 24, 2026
Fever logo

Reply from Fever

We’re so glad the exhibition felt like a must-see and that the details and presentation stood out to you. It’s wonderful to hear the information was explained so extraordinarily. Hope you enjoy more Fever experiences soon!

Rated 4 out of 5 stars

Great but with a twist would be more interesting

I attended The Jury Experience on 23 October, and it was amazing! The plot was engaging, and being part of the jury made the experience even more enjoyable.

One thing that could have made it even better would be a twist that would have made it harder to decide whether the defendant was innocent or guilty. I found the public prosecutor’s evidence more convincing than the defence lawyer’s arguments. A little more uncertainty would have made the jury’s decision even more challenging and exciting.

October 23, 2026
Fever logo

Reply from Fever

We’re so glad The Jury Experience on 23 October was amazing and that being part of the jury made it even more enjoyable. Your note about wanting a bigger twist and more uncertainty is really insightful. Hope you’ll join us for another Fever experience soon!

Rated 5 out of 5 stars

Absolutely fascinating exhibition!

Absolutely fascinating, would highly recommend Bodyworks to anyone.
The exhibition makes you see yourself and your body in a whole new perspective!

October 14, 2026
Unprompted review
Fever logo

Reply from Fever

So glad Bodyworks gave you such a fascinating new perspective on the body and yourself. We really appreciate the recommendation and hope you enjoy more unique Fever experiences soon.

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