Fever Reviews 89,732

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The overall service is often described as excellent, with many people appreciating the efficiency and ease of their experience. Reviewers are particularly impressed with the engaging and interactive nature of the events and products, and the convenient locations are also a plus. However, some customers also noted issues with the venue, such as poor air conditioning or acoustics, and occasional disorganization with queues or event timings. A few people were also dissatisfied with the quality of certain products or the limited scope of some experiences.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, often describing it as magical, beautifully set up,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and enthusiasm.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praised the talented musicians... See more

Location

Clients share positive opinions on location, often highlighting its centrality and accessibility. Many... See more

Product

Consumers find the product to be positive, with many praising the VR aspects, exciting exhibits, and engaging... See more

Based on these reviews

Rated 5 out of 5 stars

The drone show was more than we expected. It was a stunning display of artistry insinc with the music played. The entire audience appeared to be amazed by what none of us had ever experienced. Becau... See more

Rated 5 out of 5 stars

If your children like Minecraft They won’t be disappointed!! My kids loved it, especially using the interactive cube ( sorry don’t remember the real name) used during the journey!! But two d... See more

Rated 5 out of 5 stars

This was our first time attending an event at the Royal Theater and we LOVED it! Seats were sooo comfortable like a well-loved recliner. The concession stand offer great out of the box snacks! An... See more

Rated 5 out of 5 stars

The experience is simply overwhelming, I can't even describe it. You're completely captivated by the events and right in the middle of it. You even have the feeling you can smell smoke, which isn't ac... See more


Company details

  1. #2 of 23 best companies in Event Ticket Seller
  2. #12 of 16 best companies in Cultural Tours Provider
  3. #1 of 1 best companies in Museum
  4. #5 of 7 best companies in Music Producer
  5. #1 of 1 best companies in Night Club
  6. #28 of 59 best companies in Wellness Program

Written by the company

Fever is the world’s leading tech platform for discovering culture and live entertainment, inspiring over 300 million people last year to discover the best experiences in over 40 countries. With a mission to democratize access to culture and entertainment in real life, Fever inspires users to enjoy unique experiences and events —from immersive exhibitions and sports to interactive theatrical performances, concerts, and festivals— while empowering its partners with data and technology to develop and expand new experiences worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

90K reviews

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Rated 1 out of 5 stars

Refused refund despite event being cancelled

I booked an event in London around Christmas time, it was an outside event, upon arrival we was turned away due to high winds and rain and told we can request a refund through Fever, I contacted Fever who stated no refunds no matter what, they then offered me a voucher which lasted 30 days, I was out of the country for most of that month and work shifts so can only go on certain days when me and my partners shifts line up, so 30 days was not enough, I then contacted them about this and they did not respond, i requested a charge back through my bank and fever contested it, my bank states that due to their fine print, there is no way of getting money back or them reissuing the voucher, so I have lost out of £80 for an event that I booked and turned up to which was completely out of my control, awful customer service, take ages to reply to emails or don’t respond. Will never be booking through this company again and I could not believe they can just refuse a refund in this situation.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical/ticket prices

I was skeptical that the lantern festival could deliver for the price I paid for the tickets.$78 for 3. But. Here we had the petting zoo, the train ride, the acrobatic show was absolutely a hit, the food so good. The arts and crafts were so different! We will be going again. We spent another $60 for 3 while there. That was a big deal for us. Every one was so talented and nice. The night was magical. Hopefully next year there will be more food trucks.

April 5, 2026
Rated 5 out of 5 stars

It was a better experience than I imagined

I went to Enchantry and tried VR goggles for the first time. It was far more fun than I had imagined—several times over.

I love heights, but the experience felt so real that I actually got scared and my legs froze. Flying over Umeda and looking down at a place I know so well from the sky was incredibly exciting.

The staff were also very friendly and kind. Next time, I’d love to try Enchantry Aquatica as well!

April 7, 2026

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