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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting its responsiveness and helpfulness in resolving issues like missing items, shipping blunders, and return processes. Many people appreciate the quality of the clothing, describing pieces as high-quality, stunning, and luxurious, with some items becoming long-standing wardrobe staples. However, some customers were dissatisfied with the product quality, mentioning issues like cheap materials, ill-fitting clothes, and items not matching website descriptions. There were also concerns regarding returns, with some people reporting difficulties and claims of stained or damaged items upon return. A few other people also felt that the shipping times were long, and some experienced unhelpful customer service in specific situations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. While many reviewers praise the great... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the high quality of clothing, mentioning soft... See more

Order

People report ambiguous experiences with order. Many customers express frustration with orders not arriving... See more

Response time

Reviewers highlight positive aspects of response time. Customers frequently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow this is going to sound like a robot but truly best customer service I've ever recieved. Two items were missing from my order, I emailed customer service and had a personal response and perfect sol... See more

Rated 5 out of 5 stars

Recently I purchased the loveliest of cardigans. Being a member I so appreciate the quality and workmanship of this piece. I have been allergic to wool since my 20’s. I am able to wear few sweaters wi... See more

Rated 5 out of 5 stars

I just signed up for the quarterly membership and placed a pretty big order in preparation for a work trip. I didn’t realize some items are shipped internationally so was worried nothing would come in... See more


Company details

  1. #84 of 136 best companies in Women's Clothing Store

About Few Moda

Written by the company

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Few Moda is a members-only luxury online marketplace. We use the same manufacturers as brands like Reformation, Theory, Aritzia and Max Mara to develop and manufacture our products, with no middlemen in our supply chain. By buying directly from these manufacturers, our members can enjoy 50-80% savings on even the most deluxe-quality fashion pieces, compare to leading brands.

Join hundreds of thousands of Few Moda members today and shop exclusive insider products at unbeatable prices, available to only members.

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Contact info

3.9

Great

TrustScore 4 out of 5

714 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Customer Service is a Joke

I can’t think of worse billing practices and customer service than I’ve received here. I was very alarmed at seeing 4 pending charges for a quarterly membership. They then emailed me that my credit card wasn’t working. We resolved the issue which was about my card zip code. Then I get another email stating my card info wasn’t working even after I triple checked and updated everything. I saw another two pending charges from them and became extremely frustrated. No other company I have recurring charges with on this card has ever had an issue.

I responded to them asking to please be looped in with billing because I was possibly going to cancel my account if this continued to be such a mess. They responded by not looping me in with billing and cancelling my account without being asked to do so. WTF? Who runs a business like that?

January 26, 2025
Unprompted review
Few Moda logo

Reply from Few Moda

Thank you for sharing your feedback, and we truly apologize for the frustration and inconvenience you've experienced. We understand how alarming it can be to see multiple pending charges, and we're sorry for any confusion or miscommunication that occurred with your billing. Your concerns are important to us, and we're committed to resolving this issue.

It seems there was a breakdown in our process when handling your account, and we regret that it led to your account being canceled prematurely. That is absolutely not how we want our customers to feel or be treated. We will look into this matter and make sure we address any system or communication issues moving forward.

Please feel free to reach out to us directly, and we will do everything we can to rectify the situation and ensure that your account is properly managed. We value your feedback and will take it into account to improve our services.

Rated 5 out of 5 stars

Happy customer

I’ve been a member for years and have always been happy with the clothing quality and customer service. No issues whatsoever. Shipping has also gotten faster in recent years. Highly recommend.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of auto-renewal and poor Customer Service

I had a frustrating experience with Few Moda regarding their membership. Like another reviewer recently mentioned, I signed up for a quarterly membership at the time of my first purchase, and was shocked to find my credit card charged for an automatic renewal without my explicit consent. I don’t remember agreeing to an auto-renewal at the time of sign-up, and it certainly wasn’t made obvious. Adding to my frustration, the renewal terms weren’t included in the order confirmation email as the company claims they are.

They state members receive a reminder email before renewal. I received mine during the chaos of Black Friday/Cyber Monday (on December 2nd to be specific), when my inbox was flooded with way too many promotional emails. The timing couldn't have been worse.

When I noticed the charge, I immediately reached out to cancel and request a refund for the membership (as I have no intention in purchasing again). I emailed their support team 3 times over the course of a month and never got a single response. I was forced to dispute the charge through my credit card company—a step I’ve never had to take with any company before.

On top of all that, the quality of the clothing doesn’t justify the cost. The pieces I received felt poorly made, with cheap fabric and an awkward fit. I was so disappointed that I ended up returning both pieces.

Few Moda’s lack of transparency, poor communication, and unresponsive customer service have left me extremely disappointed. I wouldn’t recommend them to anyone, especially with so many better options out there.

December 18, 2024
Unprompted review
Few Moda logo

Reply from Few Moda

Thank you for sharing your feedback with us. We are truly sorry to hear about your frustrating experience and sincerely apologize for the inconvenience this has caused.

We understand how important clear communication is, especially regarding membership terms and automatic renewals. We strive to make all terms as transparent as possible, but we clearly missed the mark in your case. We will review and improve our communication processes, including membership reminders and renewal terms, to prevent similar situations in the future.

Regarding the lack of response from our customer support team, we deeply regret the delay and understand how upsetting this must have been. Please know that this is not the standard of service we aim to provide, and we are taking steps to improve our support and response times.

We're also sorry that the quality of our products did not meet your expectations. We constantly work to ensure our pieces are of the highest quality, and your feedback will be shared with our product team for review. Could you please provide us with your order number or the email address associated with your account? Please email us at customerservice@fewmoda.com and we would be happy to assist you.

Once again, we apologize for the frustration you've experienced, and we appreciate you bringing these issues to our attention. If there's anything further we can do to assist you, please do not hesitate to reach out.

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Rated 5 out of 5 stars

Love them overall

I’ve probably made about 8 or 9 little hauls from few moda and I love almost everything. The quality is SIGNIFICANTLY better than any online clothes store I’ve ever ordered from. Obviously not everything works out and there are a few things that have been somewhat unflattering on me but that happens with any store anyways and the return process is really straightforward. I’m pretty weary of websites that only have email support but I’ve reached out a couple of times now for any issues with my membership and they always get back to me pretty quick and are very helpful. Really love them overall.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Constant restocking mistakes

Constant restocking mistakes. Weeks after an order being told they’re out of stock! Terrible customer service

January 2, 2025
Few Moda logo

Reply from Few Moda

We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with constant restocking issues and delays, and we truly regret the poor communication regarding your order.

Please rest assured that this is not the level of service we aim to provide. We are actively working to improve our inventory management to prevent these situations from happening again.
Your feedback is invaluable, and we would love to make this right for you. If there’s anything we can do to assist you further, please don’t hesitate to reach out. customerservice@fewmoda.com and we would be happy to assist you.

Rated 1 out of 5 stars

Not a fan

The first time I had ordered from them, the quality of the items was not good. They also look worn. I returned the items, and they did not refund me for all the items. I had purchased multiple sizes so a few were not even opened before I returned them. They said that there were stains on the items, but it's stains that were on the items before I even received them. After a few email exchanges they refunded me the full amount. I'm locked into their annual membership, so I gave it another try. My order still has not shipped out and it's been over 10 days since I've placed my order. So, I'm not a fan.

January 1, 2025
Few Moda logo

Reply from Few Moda

Thank you for sharing your feedback with us, and we sincerely apologize for the negative experience you've had. We completely understand your frustration with both the initial quality issues and the delayed processing of your recent order.

It’s never our intention to disappoint our customers, and we're truly sorry for the inconvenience caused by the issues with the items, as well as the delay in your current order. The condition of the products you received and the difficulties with your return process are certainly not acceptable, and we take full responsibility for these mistakes. We’re also sorry that your order hasn't shipped out yet, despite the time that’s passed.

We truly value your feedback and your continued trust in us. We are investigating the delay in your recent order and will prioritize resolving this as quickly as possible. Additionally, we are working on improving our internal processes to prevent situations like this from recurring in the future.

Please feel free to reach out if there’s anything else we can do for you, customerservice@fewmoda.com,and we will make every effort to regain your confidence.

Rated 3 out of 5 stars

New to the store.

I’m new to your store. My daughter loves it. I’ve ordered a couple of things that I’m waiting for. But in my brief time shopping there I feel It’s hard to get a good idea from the photos. I don’t seem to have that problem with other sites.
Wish there was more variety.
Waiting for the delivery and daughter’s reaction. I’ll add more then.

December 10, 2024
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Rated 1 out of 5 stars

never responded

December 9, 2024
Few Moda logo

Reply from Few Moda

We apologize for any inconvenience caused. Please feel free to email us at customerservice@fewmoda.com, and we will be happy to assist you with this matter.

Thank you for your understanding.

Rated 4 out of 5 stars

Great selection of clothes

I love the selection of clothes. I love going through the new drops. I have liked every piece of clothing I ordered except for one and once I realized I wasn't going to wear it, the return period had passed so that is on me. But everything else I have received has been beautiful. I do wish there was a little more range when it comes to sizing, its not very inclusive for bigger sizes and as someone who ranges between a few different ones, I have to shop carefully here. Overall, I love the pieces I have and the selection!

December 9, 2024
Rated 5 out of 5 stars

elegant feminine and stylish pieces at low prices

I got my first item of fewmoda and it is very elegant and feminine, also good quality and the size was well described thanks to the reviews. I have to say that I always try to buy natural fibers. The shipping was fast and the company answered my questions quickly. The other Items I ordered have still not arrived. I would prefer to get everything at once and hope the good experiences continue.

December 11, 2024
Rated 1 out of 5 stars

will renew membership without consent!

This company will renew your membership automatically, even if you only selected a 3 month term. I do not remember ever signing up for an auto renewal and saw that my credit card was charged again for a renewal subscription. The clothes are Target/Walmart quality at best.

December 5, 2024
Few Moda logo

Reply from Few Moda

Thank you for sharing your feedback. I sincerely apologize for any confusion or frustration caused by the automatic renewal of your membership. We strive to ensure transparency, and our membership terms, including the auto-renewal feature, are stated at sign-up and in the confirmation emails. All members also receive a reminder email 30 days ahead of their renew. That said, I completely understand how this could have been overlooked, and I’d be happy to assist in resolving this for you.

Regarding the quality of our products, we take great pride in working with the same manufacturers as high-end luxury brands to deliver designer-quality styles at a fraction of the cost. I’m sorry to hear that your experience didn’t meet your expectations and would appreciate the chance to make it right.

If you’d like, please reach out to us directly at customerservice@fewmoda.com so we can further assist you with your membership and address your concerns. Your satisfaction is important to us, and we’d love the opportunity to improve your experience.

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Rated 4 out of 5 stars

Started off rough...

Started off rough but customer service eventually corrected an issue. So far have liked all of the pieces I have ordered and hope to order more.

December 3, 2024
Rated 1 out of 5 stars

Awful customer service

When returning items, they accused me of not returning half the items when every item was returned. It happened twice and I asked for a membership refund because I didn’t feel confident in making another order but in each email, they ignored that request.

Very frustrating. Complete waste of time.

December 2, 2024
Few Moda logo

Reply from Few Moda

We are truly sorry for the issues you experienced with your returns and for any confusion caused. We understand how frustrating it can be when mistakes happen, and we sincerely apologize for any inconvenience you faced during this process.

We also regret that your request for a membership refund was overlooked in our previous communications. Please rest assured that we take your feedback seriously, and we will make sure to address both the return and membership refund concerns promptly. Please email us at customerservice@fewmoda.com and we would be happy to assist you.

Rated 1 out of 5 stars

Charged me for another quarter…

Charged me for another quarter subscription even though I canceled well before it

Response: I already emailed your customer service twice before writing this review. They never answered me.

December 8, 2024
Few Moda logo

Reply from Few Moda

We apologize for any inconvenience caused. Please feel free to email us at customerservice@fewmoda.com, and we will be happy to assist you with this matter.

Thank you for your understanding.

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Rated 3 out of 5 stars

Quality is hit or miss

Bad quality - bought a merino wool sweater that pilled after wearing it for 3 hours. I have some stuff thats not bad quality but will say the quality is very hit or miss

November 15, 2024
Rated 3 out of 5 stars

I am not sure if this is up to Few Moda…

I am not sure if this is up to Few Moda or the manufacturers that create the clothes, but I think it would be useful to have models of different sizes for each garment. As someone who is mid-size, it is difficult to get an idea of how the clothes might look on my body when the only models are very slim. Needless to say, I have had to return quite a few items which ultimately led me to cancel my membership.

November 11, 2024

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