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3.9
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Perfect experience buying a car from here,
Rame served me and was very impressed by the way he was answering my questions and the knowledge he had from the car.
would definitely recommend the dealership and him to any potential customer
Left a deposit on Monday and collected Tuesday! They sent a personalised video of the car before I left the deposit which other garages didn’t do for me which made me feel confident going ahead. Thank you very much guys we are thrilled with our Volkswagen Polo!
Great service and highly recommended FG Cars! The staff were very inviting and friendly, in particular Rame who answered all questions and was very helpful. Thank you!
I purchased a citroen from this garage 3 weeks ago I had it inspected yesterday there were too many faults to list two being failing gearbox and a dangerous suspension arm yet the car was sold with a years mot?? I asked for refund but they wanted £250 admin charge, for there miss selling stay away company is rouge. Since review i got an answer but they left wrong number to call. And we have also found out the car had un finished finance on it so as I said stay away !!!!!
Reply from Fgcars
Thank you for your review. We are concerned to read the comments you have made and would like the opportunity to investigate this matter properly.
FG Cars has been operating for over 10 years, and we have never charged a £250 administration fee for a customer to return a vehicle to us.
We have also been unable to locate any customer or vehicle on our system from the details provided with this review, so at present we cannot identify the purchase you are referring to or investigate the concerns you have raised.
We take any concerns regarding our vehicles extremely seriously and would be more than happy to look into this for you. Please contact us directly on 01509 278780 or provide us with the vehicle registration number so that we can locate the vehicle and establish exactly what has happened.
If this vehicle was purchased from FG Cars, we genuinely want the opportunity to investigate the issues you have described and work with you towards resolving the matter.
The FG Cars Team
Experience was good throughout. Left to look around unaccompanied but staff available to answer any questions.Given time alone to discuss and decide no pressure. Unfortunately after placing deposit and returning home I tried to find a bike carrier to fit but couldn't for the model. After talking to Keiron and explaining the problem he did his upmost to find a solution unfortunately one couldn't be found . It didn't work out this time but I would certainly use again and recommend the company to others.
Reply from Fgcars
Thank you for taking the time to leave us such a positive review! ⭐⭐⭐⭐⭐
We're really pleased to hear that you enjoyed our relaxed, no-pressure approach and had plenty of time to look around and make your decision at your own pace.
Although it's a shame the vehicle ultimately wasn't suitable due to the bike carrier requirements, we're glad Kieran was able to do everything he could to try and find a solution for you.
We really appreciate your understanding, recommendation and kind words.
Hopefully we can help you find the right vehicle next time, and we'd be delighted to welcome you back to FG Cars in the future! 🚗
I had an excellent experience at F G Cars! From the moment I walked in, the staff were friendly, professional, and genuinely helpful. They listened carefully to what I was looking for and guided me through the options without any pressure. The buying process was smooth and transparent, and I felt confident that I was getting a fair deal.
Special shoutout to Tim and Kyle for going above and beyond to answer all my questions and make sure I left with exactly the right car for my needs. The financing team was efficient, and the follow-up service has been outstanding.
I highly recommend F G Cars to anyone in the market for a used car. They make the whole experience easy, enjoyable, and stress-free!
Reply from Fgcars
Thank you so much for taking the time to leave such a fantastic review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a positive experience with FG Cars from start to finish.
Providing a friendly, transparent and pressure-free buying experience is exactly what we aim for, so it's great to know you felt confident and comfortable throughout the process.
A special thank you for your kind words about Tim and Kyle. We'll make sure your feedback is passed on to them both! We're also really pleased to hear that the finance process was straightforward and that you've been happy with our follow-up service.
Your recommendation means a great deal to the whole team, and we'd be delighted to welcome you back when it's time for your next car.
Thank you for choosing FG Cars and enjoy your new vehicle! 🚗
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