Z311services Reviews 19

Extremely happy with my experience with Z311 services. This was my first time doing something like this and Grace Morgan was the absolute best! Not only was she reliable, she was very attentive to what I needed and her communication throughout the whole process was excellent. Her manners were exceptional as well. My vehicle made it to where I needed it to go as planned and even earlier than I expected. I will definitely be going to Grace Morgan again if I am ever in a position where I need there services again. They are trust worthy, reliable, and fast. Thank you again for helping me through this stressful process.

WARNING: Stay away from Z312 Service.

This has been one of the worst experiences I’ve ever had with a company. On June 8, we hired Z312 Service because we trusted Kevin’s promises. We even spoke directly with the owner, yet they completely failed to deliver what they promised and never resolved the situation.

They left my vehicle stranded in California instead of transporting it as agreed. Because of their negligence, my personal belongings were left inside the car under the extreme California heat and many of them were damaged. Even worse, my work tools are still inside the vehicle, preventing me from working and causing me financial losses.

The most upsetting part was their complete lack of accountability. Instead of taking responsibility and fixing the problem, we felt ignored and mocked. They made promises they never intended to keep.

If you value your vehicle, your belongings, your time, and your money, do not trust this company. Based on my experience, they are unreliable, unprofessional, and do not stand behind their word. I deeply regret hiring them and would never recommend their services to anyone.

I initially used their services for transporting my vehicle and referred them to others because I thought the lady I spoke with Grace did her best.
The person that used the service that I referred - had a horrible experience with Grace and did not pay the dispatchers fee - because they did not get their vehicle - no communication was provided on the delay and when they finally got in touch with the driver - his truck was broke down and they still had to wait.

Grace took it upon herself to reach out to me because I referred the person - to tell me I needed to do something about it. Harrassed me via text and phone calls and threatened to flash my addresses and phone numbers so no one would provide me transport service AFTER I offered to pay her dispatch fee.

HORRIBLE SERVICE. I take back the good things I said initially!

Communication was great .
Mike was very easy to deal with.
My car was shipped with out any issues

Smooth and professional service overall. I shipped my Audi with Grace and she kept me updated with everything, the driver was polite and professional, and provided the pictures both at pickup and delivery, will look forward t work with you again.

Very reliable company, I shipped my vehicle from Buffalo to Orlando and it got here one day earlier than scheduled with no issues along the way. Grace was the rep I was dealing with and she never misses a text or call, always responds in a timely manner and handles all requests diligently.

Thank you Grace and company.

Great communication from start to finish… very honest about their quote as far as pricing.. my son needed his yr co at his new location from Louisiana to Kansas and was delivered on time… thank you for having honest business

Highly recommend!! My friend referred me to Grace and I always read reviews and they made me a bit skeptical but working with Grace and dealing with other companies made me a believer!! No rate change, no hassle, all honesty and great communication. I transported my Jeep from NC to FL and I felt confident after working with Grace.

She even saved me from being scammed by another dispatch company!

Listen!!! I read the reviews I and I was so skeptical. Grace Morgan went above and beyond to put my skepticism and fear at ease. My Jeep arrived in less than 24 hours from Florida to Georgia. Smooth handoff. No price change AT ALL!! I am definitely going to use this company again. Happy customer

They lie about the price. They told you one price and never pick up your car. And then ask for more money. Don’t trust this company. Run from them..

Scammers and dishonest. They held my vehicle hostage after pick up after the driver wanted a higher rate. I had to pay him $1000 after paying a $250 deposit for 1 car when I was quoted $600. Don’t trust them, they don’t adhere to agreements or contracts. Bad business, go with someone else.

I got my vehicle shipped and they did great job . Nice staff to help and driver dropped it on time without any hassle. Must try their services

I had a great experience with Z311 Services.
From the first contact to after the car was shipped, everything was smooth and professional. Special thanks to Amy Buddy - very polite, responsive, and always available.
They gave me the best price compared to others and the service was top-level.
What really stood out is the support after shipping. They answered on time, no delays, no excuses, no problems at all. Straightforward, honest, and reliable.
Highly recommend them if you're looking for stress-free vehicle shipping.

Grace is an absolutely outstanding professional who does a great job with care!

Glad I chose this company.
It was my daughter's truck and it was very important for her to get the delivery on time, and they helped us so much, especially Grace. Thank you so much for your help.

Shipment wss smooth

They contract for one price then they try to charge you more on day of pickup or they refuse to get the car. I have text messages to prove it from “Grace Morgan”

Z311 Transport Services. Claims to be veteran-owned. If they are, they were most definitely dishonorably discharged!
Was quoted a price for shipping a vehicle from NH to NC. Made the mistake of paying them the brokerage fee up front. After 3 weeks of empty promises and over-inflated quotes WAY above the original quoted price I had to contract a different company to get my vehicle hauled. Bait & switch; seems to be this company's MO. BE AWARE! Hire a professional company. Z311 is not the ticket.

Bait & switch. Given a price (confirmed x 3) as the date approached to transport my car I was not called with a time pick up. I checked in with "Grace Morgan" who said the original drivers truck broke down and now it would be more expensive to get someone else. Grace wanted me to sign a new contract without cancelling the old one, I refused/insisted on cancelling before signing a new one which happened. However the new contract was so much more that I did not sign. They did not offer a cc option for the down payment so I sent zelle and have not received any of my deposit back even though they cancelled the contract and could not provide transport for the price they gave me.