FHP Living Reviews 

61
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and quick to respond to any daily queries or ad hoc requests. Many individuals highlight that dealing with property management becomes completely stress-free thanks to the dedicated and reliable team members. People managing rental properties deeply appreciate how smoothly day-to-day operations, tenant transitions, and maintenance issues are handled. Consumers also note that staff members provide clear advice, thorough documentation, and maintain excellent communication throughout the entire process. Landlords frequently mention feeling fully supported and reassured knowing that experienced professionals are taking care of everything.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and efficient in handling property management and maintenance... See more

Service

Users describe positive interactions with service, highlighting that reviewers appreciate the efficient... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers experience prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been working with FHP Living for over 15 years now, and they’ve taken a lot of the stress out of owning a rental property. From the start, we’ve felt confident in how they screen tenants, the... See more

Company replied

Rated 5 out of 5 stars

I have been using the services of FHP living for over 4 years and had a first class personal service. I am advised of any problems relating to my rental flat and always kept up to date. The charge... See more

Rated 5 out of 5 stars

Good quality estate agents from a Renter perspective. Very communicative, always happy to help getting problems sorted once raised. When we had issues with one of their contractors for maintena... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

61 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(61)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

For over 10 years FHP have managed…

For over 10 years FHP have managed property for my wife and I during that time there has never been an occasion where their service has been less than excellent
Sheryl Grundy is our dedicated contact at FHP her commitment and care for our interests and those of our tenants is exemplary
We have no hesitation in commending FHP to potential landlords or tenants

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Zofia

Securing a tenancy with FHP has been such a straightforward and seamless process. Zofia has been super helpful along the process and is always at the other side of the phone for all my queries.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

My experience working with FHP

FHP are extremely professional and have catered for all my requirement's in a timely manner to my satisfaction. I can highly recommend them.
Alex who is one of my main contacts is super efficient and a pleasure to work with.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, efficient and communicative. As a landlord, Armani and the rest of the team have been great at managing properties for us

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Thoroughly professional

I have been dealing with FHP for many years now and have always received a first class service. They are prompt and responsive in all business dealings. A big shout out to all the staff for their continued help and support. Absolute professionals.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am a landlord who has been using FHP…

I am a landlord who has been using FHP Living at the Weekday Cross office in Nottingham . They have always found me excellent tenants and given personalised advice when needed . My contact person is Zofia who is exemplary in moving around keys forwarding messages to tenants and giving all round excellent advice . I have even had a phone call this week to discuss the Renters Rights Act . Excellent .

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from FHP

I have 3 properties managed by FHP and my experience with them has been excellent. They are very professional, efficient, courteous, and friendly. I deal with Zofia and Alexandra and they give top class service every time. Nothing is too much trouble and they always respond to my emails and phone calls straight away. They are a pleasure to deal with. I recommend them highly.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Fair and Reliable

FHP have managed my rental properties for several years and consistently strike the right balance between protecting the landlord’s interests and treating tenants fairly. Professional, pragmatic and easy to work with.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent professional business! 5 star review from me!

I have been using the services of FHP living for over 4 years and had a first class personal service. I am advised of any problems relating to my rental flat and always kept up to date. The charges are very reasonable too and I always receive site survey reports on a regular basis which always puts my mind at rest. The personal efficient service from Sheryl is just outstanding and I would have no hesitation in recommending them to landlords and everyone wishing to sell/purchase a property. A five star review from me!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Libbie has been so helpful in anything…

Libbie has been so helpful in anything we could need, great communication when booking apartment visits, overall just a wonderful person!

February 26, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Thank you so much for your kind words! Libbie will appreciate your feedback and will have delighted to help you. We’re so glad your experience was smooth and positive! Best wishes FHP Living.

Rated 5 out of 5 stars

We can highly recommend FHP Living

My wife and I have built up over the years as part of our savings , investment and retirement fund a small range of buy to let properties . Since 2015 these have been fully managed on our behalf by Sheryl Grundy and her excellent team at FHP Living . We are enormously grateful for the fantastic support, expertise and superb service that they have provided. If you are either a landlord or a tenant i can highly recommend you contact FHP Living .

February 26, 2026
Unprompted review
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Reply from FHP Living

Thank you so much for your wonderful recommendation! We’re delighted to hear that you and your wife have had such a positive experience with Sheryl and the FHP Living team. It means a lot to know that our support, expertise, and service have made a difference in the management of your investment properties. We truly appreciate you sharing your experience, and your kind words will be passed on to Sheryl and the team. Best Wishes FHP Living team

Rated 5 out of 5 stars

Helpful and knowledgable team who are…

Helpful and knowledgable team who are proactive in supporting landlords. Any issues dealt with promptly and helpful solutions offered.

February 26, 2026
Unprompted review
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Reply from FHP Living

Thank you so much for your kind words and the 5-star review!
We are delighted to hear that our team can support you effectively and provide helpful solutions. Your feedback really motivates us to continue delivering the best service for our landlords. Kind regards FHP Living

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Rated 5 out of 5 stars

Outstanding

Friendliest, most professional letting service I'm come across. Excellent communication, a wealth of information and resources, couldn't recommend enough. Always act promptly, the service has been outstanding.

February 25, 2026
Unprompted review
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Reply from FHP Living

Thank you for this wonderful feedback!
We are delighted to hear that our communication and support have made such a positive impact. It’s always our aim to be helpful, responsive, and resourceful, and knowing it’s appreciated means a lot to us. Your recommendation is incredibly valued. Kind regards FHP Living

Rated 5 out of 5 stars

Great experience with FHP Living

Great experience with FHP Living. Alex has been an excellent property manager, professional, responsive, and always quick to deal with any questions or requests.

They handled everything smoothly, from finding the tenant to managing the property day to day. The periodic inspections are thorough and any concerns I’ve had were addressed quickly and to my satisfaction.

As a landlord, it’s reassuring to know the property is in good hands. I’d happily recommend Alex and the FHP Living team.

February 26, 2026
Unprompted review
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Reply from FHP Living

Thank you so much for your kind words!
We’re thrilled to hear that your experience with FHP Living has been so positive.
Alex will be delighted to know that his professionalism and responsiveness made such a difference. It’s wonderful to hear that you feel confident knowing your property is well cared for, and we truly appreciate your recommendation. Best Wishes FHP Living

Rated 5 out of 5 stars

I've happily been with FHP for years as…

I've happily been with FHP for years as a remote landlord of a 2 bed flat using their full management service. In that time administration and communication have always been smooth and issues handled promptly. They are experts in their field, which makes my life so much easier knowing they are taking care of things and keeping me up to date when anything important arises. I was previously with Shelley and am now looked after by Nicola and both have been highly professional and a pleasure to deal with. I have searched for a similar quality estate agent for my property in Halifax and have been unsuccessful so far. FHP are a gem.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding company

I’ve dealt with FHP now for over 4 years, a truly professional company but definitely with a personal touch in every way. Recently I wish to move house and with the help of the entire team especially Jimmy, not only did I find the perfect place but everything as ever was perfect, I’d have no hesitation in recommending FHP to anyone… Paul Liddell

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

The FHP team are really responsive and…

The FHP team are really responsive and proactive in dealing with any issues that arise, in particular Nicola provides a top class service be that dealing with lettings or any other issues such as maintenance or selective licensing

February 25, 2026
Unprompted review
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Reply from FHP Living

Thank you very much for your kind feedback. We’re delighted to hear that you're having such a positive experience with FHP Living and that Nicola is looking after you so well.

We're here for you so if we can help with anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Sheryl is a superb agent

Sheryl is the most trustworthy, honest and fair person. Whether a landlord or tenant, she can be completely trusted. She always picks up the phone and is the first to recommend solutions. She’s superb. I wouldn’t work with anyone else.

February 25, 2026
Unprompted review
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Reply from FHP Living

Thank you very much for your kind feedback. We’re thrilled to hear that you have such a great and professional relationship with Sheryl.

Rated 1 out of 5 stars

Overcharged me for rent

Overcharged me for rent, they attempted to do this on two occasions, had to go through a stressful couple weeks trying to get my money back. Their accounts team is horrible

January 30, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Dear Ali,

I am very sorry you have had this experience. I have now spoken with the accounts department, who have apologised for the inconvenience caused. It appears there was some interdepartmental confusion between the teams.

Please accept my sincere apologies. If you would like to discuss this further, do not hesitate to contact me.

Kind regards,
Carol O'Grady Office Manager

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