Fi Grandado Reviews 

635
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Tuotetiedossa luki että koko gopro varsijalka ja teline olisi paketissa mutta loppujen lopussa huomasin että pienessä alatekstissä luki "vain puristin". In the item description it clearly stated t... See more

Company replied

Rated 5 out of 5 stars

It's hard to get replacement bulbs for my electric advent candle bridge in Australia. I was pleased to find them at a reasonable price including free international shipping at Grandado. They arrived m... See more

Company replied

Rated 5 out of 5 stars

My order from Grandado was sent back to the sender since I didn't receive any tracking code via SMS or email - BUT the customer service (person called Michelle) solved the issue and the package was se... See more

Company replied

Rated 5 out of 5 stars

I managed to receive the package due to help I received from customer service. The first attempt failed, because I never got info about my package waiting for pickup. Now customer service informed... See more

Company replied


Contact info

4.2

Great

TrustScore 4 out of 5

635 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(635)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what I needed

Was just what I needed and much better than having to replace the entire dashcam.

December 15, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Robert,

Thank you for your review.
We’re glad to hear that the product matched your expectations.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great customer service

I ordered a skating trikoot for my daughter, it turned out small for her. So I suggested to return the item. However, Grandado suggest that I can keep it and save the shipping cost for the return.

January 4, 2024
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Minh,

Thank you for your review.
It's great our return procedure was convenient for you!

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great quality product super fast…

Great quality product super fast delivery recommend this site.

December 21, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Sarah,

Thank you for your review.
We’re glad to hear that the product matched your expectations.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Grandado is a great site

Grandado is a great site. A great range of products and a good delivery service.

December 27, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Paul,

Thank you for your review.
We’re happy to hear that you loved doing business with us.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Prompt sevice

Item as described. Value for money and prompt delivery

December 12, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Seamus,

Thank you for your review.
We are happy to hear the product met your expectations.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Got what I needed at the best price

It's hard to get replacement bulbs for my electric advent candle bridge in Australia. I was pleased to find them at a reasonable price including free international shipping at Grandado. They arrived much faster than I thought they would and were packaged really well to avoid any breakages.

November 6, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Megan,

Thank you for your review.
We are happy the product arrived faster than you expected and you are satisfied with it!

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 3 out of 5 stars

Seems like a good concept but…

Seems like a good concept but it takes agesss to actually get money because you get such a little amounts every time you rate something

November 22, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Tori,

Thank you for your review.
We really appreciate you taking the time to share your experience with us.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great company to deal with and proper…

Great company to deal with and proper part sent

November 21, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Jamie,

Thank you for your review.
We are thrilled that you loved your experience.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Delivery was very fast and the product…

Delivery was very fast and the product was great, just like my skin tone and light on my skin 😊

November 6, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Ruweida,

Thank you for your review.
We are so glad the product fits perfectly!

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Just ordering.

November 14, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Marius,

Thank you for your review.
Hope you will be satisfied with your purchase. We will be happy to hear from you again.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Ketoanalysator

com wrote:
I order keto analysator via Grandado and that was easy to order and delivery were faster than I thought!
A ketometer whose condition is a great product! works well and is accurate! chartered flight came to Finland about 2 weeks really fast, I expected the estimate to be 30 days, but it came half as fast! the order was easy to make clear instructions and if needed you could always contact customer service who answered questions max 2 days depending I asked on Monday only on Friday! all in all, I am very satisfied with the service and the speed, most importantly, I always got help when I asked! in the future I will also order the goods I need from the same address! thank you very much, it works great and the analyzer was also affordable!

Than you were much, bergs
Hannu

November 1, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Hannu,

Thank you for your review.
The team here at Grandado is thrilled to hear such good feedback. We will be happy to see you on Grandado again.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Product was perfect but delivery time…

Product was perfect but delivery time Wayne too long!

November 10, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi West Coast RIB Charter,

Thank you for your review.
I’m sorry if your delivery experience could have been better.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 1 out of 5 stars

Not recommendable

I made my order in Mid July and received information that it is on the way.
As I did not get any information for the delivery, I checked the state of play with tracking service.
It seemed that the postal service had returned my order to the sender after two attempts to reach me. I found out that Grandado had not given my GSM-number for the postal service and the e-mail as my contact mail was not mine.
I managed to contact the Grandado customer service (chat) and my order was promised to resent to me.
Again, as I neither got any delivery notice nor a new tracking code tried to contact the Grandado customer service (twice) by using the form. I got no reply.

Only at the time, I supposed to review the order, and replying to that mail, I got an answer. In the end Grandado had not even resent my order but was ready to refund the amount paid. Even though I wrote to them that I am not any more using the same credit card and would like to be refunded through different account, the refund had been executed.... I would say that Grandado should now take a serious look to the way they send the orders and also check what is wrong with the customer service.
This was my first and last order from Grandado.

October 31, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Riku,

Thank you for your review.
We sincerely apologize your experience with the delivery and customer support was not up to standards. We appreciate your constructive feedback and it helps us a lot to improve our service.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 1 out of 5 stars

Parcel was not delivered

November 1, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Mariia,

Thank you for your review.
We are so sorry you still didn't receive your parcel. I will investigate it.
I will contact you via your email address. I believe we will find a solution.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Mitä vaan

It’s been very good experience and hopefully more to come in the future

October 31, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Imperial Bobo,

Thank you for your review.
We will be happy to see you on Grandado again.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 1 out of 5 stars

I haven't received my order,why?

I haven't received my order,why? JJFI64138000000561626

October 30, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Ari,

Thank you for your review.
We are so sorry your package didn't reach you.
I investigated the delivery process and contacted you in a private email.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

I bought a 25-year-old spare part. Soon the money returned to the account.

Read carefully and understand. I took apart a 25 year old Philips shaver. I took a series of numbers from the battery. Google found this store and battery with this number. I ordered a new battery and paid in the online bank. The product was out of stock. With a couple of emails, I got my money back into my bank account. The money is already in the account.
( I hope this objective and honest review is published. The previous ones have been rejected, even though I write 100% facts. )

October 20, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Esko,

Thank you for your review.
We really appreciate you taking the time to share your honest experience with us.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Sam who is working of FiGrandad because he is responsible and diligent about his task and polite

5 stars are for Sam who is working of FiGrandad because he is responsible and diligent about his task and polite to me every time. I don't want nothing to comment on postal transport.
Shalom.

September 22, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Teruyo Uematsu-Toikka,

Thank you for your review.
Sam will definitely be happy to read what you wrote.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Thanks

I felt, that Michelle took the problem as her own hen I contacted.

September 19, 2023
Unprompted review
Fi Grandado logo

Reply from Fi Grandado

Hi Tapani,

Thank you so much for taking the time to leave us this amazing review.

Wishing you a pleasant day!


With best regards,
Lia from Grandado

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