Fiber Nederland Reviews 269

3 Years internet without any problem. Waking up on monday morning, no internet. Ok, no worries, call provider (fiber). Sir, please restart your modem. Doesn't work. Sir, I can't help you further, think it is better tomrrow. Next day, call provider. Sorry sir, think some construction work in your area. Ah, didn't you know that yesterday? Why didn't you inform upfront?
After 6 calls in 3 days with the helpdesk, getting really frustrated. No information provided. When I ask to follow up, respond to emails, nothing.
Searched for reviews on Fiber on Trust pilot. All bad experiences, but some guy left a phone number which is different than their helpdesk number.
Trying this number, at least more friendly guy. But again, can't help, and doesnt know why not.
Finally after 5 days, someone thinking of sending by a mechanic. Comes by, looks into my modem, response: sorry, broken line somewhere in the neigberhood. Apparently no one on the helpdesk ever was aware, although several houses in the same street are without connections.
Calling helpdesk multiple times a day on this new number, at least they respond. Promises of providing updates (never), we will be calling infrastructure provider for you (never a response).
After 8 days, again calling, yes we raised a ticket with the infrastructure. Ah, great, what is the status? No response.
Asked for number to infrastructure provider, not possible. Can a talk to your manager, not possible, what can you do? I can call you back at 17.00, guess what, no response.
These guys are killing me. I am totally frustrated with them. DO NOT sign up with these guys. 8 days, no internet, no tv, no response, no one gives a shit.
I thought all helpdesks where great nowadays, this fiber does not get it, it will go broke with these reviews here.

Unfortunately, I can't give negative stars. This company is extremely unprofessional and disrespectful.

I signed up for an internet plan with Fiber on January 20th, 2025. Despite sending follow-up emails asking for updates, I received no response. Today is April 30th, and I still don't have an internet connection.

A week ago, someone from Fiber finally called to schedule an appointment for April 30th between 9 AM and 12 PM. It's now past 2 PM, and no one has shown up or called.

Over the past two weeks, several Fiber technicians have unexpectedly started ringing my doorbell. Due to a construction design issue in my building, my apartment needs to be a hub for cables to provide internet access to a medical clinic downstairs and six other apartments in my building.

These technicians arrived without prior notice. Although my appointment was for April 30th, they insisted on early access to pass cables through my apartment in preparation for the other technicians's work. Despite my busy work schedule, I reluctantly agreed, I may I tell you now it was a huge mistake.

These technicians entered and left my apartment multiple times a day, acting as if they lived here. They spoke loudly, constantly used their phones on speaker, left the door open, dirtied my floor without cleaning up, and some had a terrible body odor that made my wife and me feel sick to our stomach (no joke). Working from home became impossible due to the constant noise and disruptions.

Today, April 30th, they were supposed to provide my internet connection. It's now two hours past the deadline, and I haven't received a single call. I cleared my schedule for the entire morning, but no one showed up, resulting in a financial loss from the work I had to reject.

I'm done with this company. When I called to cancel my subscription, the customer representative had the audacity to claim I was tied to a yearly contract. But what service am I paying for? It's been four months, and I haven't received internet access or a modem—just stress and disrespect.

Fortunately, I have recorded the technicians' activities through my secure cameras, both internal and external. The customer representative said she would escalate the issue and get back to me. We'll see what happens.

If I receive any updates from Fiber, I will update this review. If positive, great, at least it shows the company has some flaws and owns it. If negative, we'll go other direction.

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*** UPDATE ***
*******************

Shortly after this post, at exactly 16:27, I received a call from Fiber’s number +31 85 016 14 05, and the customer representative from this amateur company started shouting at me for a couple of minutes straight and then hung up the call on my face.

My question to whomever is reading this right now is: Does this look like the type of company you would like to do business with? They haven’t even installed my internet yet, after over 03 months, and I have people from customer service calling me and shouting and being disrespectful, even before providing any service. Take a second to imagine if you are a customer and call them with a complain. Does it worth a little bit less money on your bill?

I, personally, rather stay with a reliable, stable, with people that are not hired out of mental institutions for a bit extra, a company like Ziggo.

But that’s me. Just be warned on what awaits for you with Fiber.

Haven´t seen such a bad customer service in years.

Beware with this company.

I wanted to express my dissatisfaction with the recent service disruption caused by a maintenance issue that I was not informed about. According to a Fiber representative, there was a planned maintenance period that lasted two days, but I received no prior notice about this or any updates during the process.

It has now been a week without internet service, and I have not received any communication regarding the status of the repair. When I reached out for assistance, the representatives were unable to provide any updates or an estimated time for resolution, simply stating, "We don't know when it will be fixed." This lack of communication and accountability is incredibly frustrating.

I find this level of service highly unprofessional, especially for customers who rely on a stable internet connection for remote work. I strongly recommend that potential customers consider other options, as this experience has significantly impacted my ability to work from home.

My intercom has not been working for already 1 MONTH now. I called Fiber NL, no solution was given, they kept telling us: “ we are working on it”. Contacted Teleplaza and they forwarded it back to Fiber. Called Fiber once or twice a week to ask for update but keep receiving the same answer “we will make an appointment with you via email to have an engineer to come fix it as soon as possible”. Despite sating that, it is still not fixed yet. No engineer/technician has reached out to us to come have a look yet.

I do not know how busy you are but it has been 4 WEEKS already… Is it THAT hard to send someone over to help us with this? How much longer do we have to wait? If you are seeing this, though I am your customer and I am paying my subscription monthly, I am BEGGING for your help. Can you PLEASE send someone to come take a look and fix it.

It was just that the past tenant accidentally reset the intercom settings and we need an installer/engineer to come over to set it back up. We doubt it would take your engineer any longer than like 15 minutes…

We are so stress and tiring of this. It is an absolute inconvenience having no bell/intercom… and having to keep waiting for you to make an appointment with us without having a clear timeline when this can be fixed.

Your assistance would be much appreciated. Thank you! 🙏

When we first moved to the Netherlands we had Fibre optic laid to the house... only provider was Fiber.nl so we went into a 2 year contract good speed, great wifi
No problems.... then the wifi signal drops out so customer services added another channel on the Fritz box... everything great again
Now 5 years later the cost per month is almost 50 euros per month just for internet NO TV or phone just INTERNET and now wifi coverage is zero when we are in the bedroom
Customer service say it's the brick walls!!! We live in a wooden house ha ha ha
I am lucky I am no longer covered by a contract so now going to KPN
Alot of bad reviews looks bad for Fiber.nl

Fiber.nl has the singular worst customer service I have ever experienced from any company. If one star is the lowest I can give to write a review then so be it. We've been struggling with the same issue with our intercom for a month now and there's no progress. I've signed up for their internet services and have heard nothing after the so-called "14 day cooling-off period". We've called at least 7 times and all they do is create an imaginary ticket, or raise the issue with their seemingly non-existent technical department. Same goes for their subsidiaries (Teleplaza), where I've raised a ticket through their service desk system, and they closed the ticket by responding "I've forwarded the ticket to the technical team at Fiber", as if that will do anything. The problem circulates for weeks and nobody at Fiber is doing anything about it. All they keep saying is "I've asked for an update for you" or "I've made a ticket for you". After which they said they would send me an email to make an appointment with a technician. Till this day no email sent by Fiber includes any content about scheduling an appointment with the technician. And till this day no email sent by Fiber have been constructive in anyway whatsoever.
Avoid this company at all costs. Pay more for a more reliable and well-known provider, it'll save you from madness.

had a really bad experience with their customer service, they take forever to get anything done and are not very cooperative. in addition to this, now i am stuck with bad internet. watching tv has become super annoying thanks to this company, i cannot recommend their service.

VERY BAD!
They don’t do anything to solve your problem. CUSTOMER SERVICE IS SUPER BAD! They only calm you down and tell you they will call you but they never do.
I am exhausted. I call every 2 hours, send emails trying all possible options but still nothing happens. We don’t have internet for so long time and we work from home usually so our works are affected. They literally put 0 effort to have an actual solution.

For a week we have been left without Internet connection. After numerous calls and emails to the customer service, which promised to take care of the issue, still we are without connection and we got no reasonable explanation about why this is taking so long and no reassurance over the fact that someone is actually working on it. What a scam!!!

I have been using Fiber for 3 years now for internet. Connection was always good. I had never had a problem until April 5th this year.

It simply stopped working that day and it was the first time I need to call support, which needs some urgent improvements. It’s not acceptable to only have your first appointment almost 1 week later. Problem not fixed and the 2nd appointment was only 1 week later again. People promise to call me back and never did. I had to keep calling almost everyday.

But still in total I was 13 days without internet.

On the positive side, kudos to the Technitian that came to fix the problem. Even though he’s new in the company he’s already doing a great job. He was always compassionate about my case and showed empathy. He did all he could to help, even gave me his private number for direct, quick contact.

All-in-all, internet is good, price is cheap, but support help might give some headache when you needed it.

My 5 star review goes only for Don working at fiber. He was the only person that helped my case go forward after so many drawbacks.

The overall experience from customer support to scheduling ( 5 appointment cancellations!!) was not the best one and I have lots of complaints on that side.

Again, big Shout-out to Don who deserves this 5 star review.

Super happy with my fiber optic connection, I used to be with another provider but this is 100x better!

Super fast and nice service.

Avoid , Avoid, Signed a contract a year ago. Ruined my internal wall , driveway putting in the cable. Denied all responsibility. Never repaired it, still no internet. They will not cancel the contract, another year to run with no internet

This is the worst ever provider.
They came to my door to present an offer, insuring me that this is not an abonnement but they LIED to me.
After few weeks I was surprised to discover that I did have already a abonnement in my name without knowing. LIERS AND THIEVES !!!!!

I have a Fiber.nl abonnement in a holiday bungalow I rent temporarily. My landlady regrets from day one to have chosen for Fiber.nl and so do I.
Their service is about the worst I ever saw. As we speak I do not have acces to TV for more then a week now. Daily calls at the service desk are answered by different noobs who do not communicate with each other and who do not want to listen.
I indicated from day one that the setup box was not working. But they were saying that they could solve the problem online. Last week they promised to send another device.
After 4 days they admitted that they did not have this device in stock.
Can you believe that? So now we are waiting for restocking and then sending one.
I guess another week without TV. I will keep you posted.

Horrible service, If i could give them a minus stars i would.

Most providers will work with you to resolve issues. This one just stonewalls you and at the same time tries to milk you for the maximum amount of cash they can. Seriously if you get internet service from them you are asking for it. Even if you move and they cannot provide service they will still try to milk you untill you take them to court, which tbh costs more money so why bother

Steer wide and clear if you value your peace of mind.

Terrrible administration and service support!
Don't even try them!