The installers came exactly on time. They talked to me about what they were going to do, and took my wishes into account. They installed my new broadband quickly and with minimal mess and disruption.... See more
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Internet had dropped out completely, followed the help desk on Fibrus website resetting router etc but to no avail. Noted incident on website and sat back. Tried resetting router again and it all came... See more
Company replied
Rachael, Rachael made the experience so lovely. A bubbly personality goes a long way to making ringing Fibrus a good experience. Employ more staff like Rachael. Sorry if i've spelt her name wrong!!... See more
Company replied
Received a call today from Fibrus ref: my current contract package. The rep was Tommy and right from the start of the call he was longterm customer orientated and looking to see if he could offer me s... See more
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Company details
Written by the company
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contact info
108 – 113 Dargan Crescent, BT3 9JP, Belfast, United Kingdom
- 02890993230
- fibrus.com
4.5
Excellent
18K reviews
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Perfect installation experience
The installers came exactly on time. They talked to me about what they were going to do, and took my wishes into account. They installed my new broadband quickly and with minimal mess and disruption. An hour and a half later everything was finished, it was working perfectly, and they had explained to me how to manage the new WiFi router.
May 21, 2026
Reply from Fibrus
Hi Andrew,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that the installers arrived exactly on time and took the time to talk you through the process and take your preferences into account.
It’s great to know the installation was completed quickly with minimal disruption, and that everything was up and running smoothly within an hour and a half. We’re also pleased they were able to clearly explain how to manage your new WiFi router before finishing up.
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
The lady was very helpful and give me…
The lady was very helpful and give me all the information I needed. The price was very good that is why I’m going to be a new Customer.
May 22, 2026
Reply from Fibrus
Hi Damien,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that our team member was so helpful and provided you with all the information you needed. It’s also great to know the pricing met your expectations and helped you decide to join us as a new customer, welcome aboard! 🎉
We really appreciate you taking the time to share your feedback and look forward to having you with us. 😄
Kind Regards,
Customer Experience Team
I got a message telling me that the…
I got a message telling me that the engineers would be with me shortly and they were at my house a few minutes later. The engineer explained what he needed to do and was very polite. He tidied up after he had done everything, showed me what he had done and explained what I needed to do to later to connect the landline. He was very courteous and helpful and I was very pleased with what he did.
May 21, 2026
Reply from Fibrus
Hi Veronica,
Thank you for your wonderful 5-star review! 😊 We’re delighted to hear how smoothly everything went from the engineer’s arrival right through to the completion of the work. It’s great to know he kept you updated, explained everything clearly, and took the time to show you what had been done and how to connect your landline.
We’re also really pleased to hear he was polite, courteous, and left everything tidy, that’s exactly the standard we aim for on every visit. 😄
We truly appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Initial issues but now up and running
Initially we were told by the engineers they couldn’t install fibrus to our house because the pole outside our house was a joint user pole and they didn’t have authority to use it. So submitted a report and went away. Another engineer came back later with a work round which seems to have worked. We are impressed with speeds of internet however this is not throughout house and has been a bit sporadic and has had dropouts. Overall we are in a better position than we were before but not entirely satisfied yet.
May 21, 2026
Reply from Fibrus
Hi Karen,
Thank you for taking the time to leave your review and share your experience with us.
We’re sorry to hear that there were initial difficulties with the installation due to the joint user pole, although we’re pleased that the follow-up engineer was able to find a workaround and get you connected. It’s also great to hear that you’ve noticed an improvement in your internet speeds overall.
We do appreciate your feedback regarding the WiFi coverage throughout the home, along with the intermittent dropouts you’ve experienced. We understand how frustrating this can be when you’re expecting a consistent connection throughout the property.
To help improve coverage within the home, we’d recommend contacting our customer service team to discuss the available options for extending your WiFi coverage and to allow the team to further investigate the connection issues you’ve mentioned.
Thank you again for your feedback, Karen, and we hope to improve your experience further moving forward.
Kind Regards,
Customer Experience Team
Internet had dropped out completely!
Internet had dropped out completely, followed the help desk on Fibrus website resetting router etc but to no avail. Noted incident on website and sat back. Tried resetting router again and it all came good with a full signal from the router. A short time later I got a phone call follow-up from Fibrus support indicating they had run a full checkup on my system which had found no issues and they were checking back with me to see if I was happy . The service engineer was called Nick and he was very helpful and knowledgeable advising he had checked the settings etc on the router and updated/ improved settings as necessary giving the router an Mot to ensure it was up to date. Nearly 4 years with Fibrus with very few issues and always find their service support first class.
May 15, 2026
Reply from Fibrus
Hi John,
Thank you for your fantastic 5-star review! 😊 It’s great to hear how things were resolved and that everything came back online for you after the reset. Even better to know our support team followed up quickly and carried out a full check on your connection to make sure everything was running as it should.
We’re especially pleased to hear your positive feedback about Nick — it sounds like he went the extra mile by reviewing your router settings and giving everything a “health check” to keep it performing at its best. We’ll be sure to pass your kind words on to him. 😄
It really means a lot to have your continued support over the past 4 years, and we’re delighted you consistently find our service first class.
Kind Regards,
Customer Experience Team
It was installed in super fast time …
It was installed in super fast time and is very reliable.
May 14, 2026
Reply from Fibrus
Hi John,
Thank you for your wonderful 5-star review! 😊 We’re delighted to hear that your installation was completed in super fast time and that your service has been reliable since. That’s exactly the kind of experience we strive to deliver for every customer.
We really appreciate you taking the time to share your feedback and for choosing us.
Kind Regards,
Customer Experience Team
When you're salesman called at the…
When you're salesman called at the door, he didn't tell me that I wouldn't have my landline number back for 2 wks with my original number. My husband doesn't use a mobile so he was restricted. Salesman didn't mention as well that holes had to be bored to facilitate 3 extra ports. I do like the size of your router.
May 14, 2026
Reply from Fibrus
Hi Margaret,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that aspects of the installation and transfer process were not made fully clear during the sales visit, particularly regarding the delay in transferring your existing landline number and the additional work required during installation.
We completely understand how important it is to retain a familiar landline number, especially when it is regularly relied upon. Unfortunately, the transfer of a number from a previous provider can take some time, as we must wait for the existing provider to confirm and process the switch date. We can see that a temporary landline number had been offered in the meantime, however this option was declined.
We also apologise if the need for additional drilling and ports within the property was not properly explained beforehand, as we appreciate this may have come as an unexpected inconvenience.
That said, we’re pleased to hear you are happy with the size and design of the router 😊
Thank you again for your feedback, as it helps us improve the experience we provide moving forward.
Kind Regards,
Customer Experience Team
Overall positive experience
I enjoyed the fact that the engineers who installed the broadband also had the router with them, so I was able to get going straight away. I also enjoyed the increased speed of the broadband.
The engineers who performed the install were friendly, relaxed and helpful and made the overall experience very enjoyable. They engaged in light-hearted playful banter while still remaining professional and when they were finished you could not tell there had been workmen at the property.
May 21, 2026
Ease of transfer and its execution
Ease of transfer and its execution by field staff and customer service staff who easily solved a problem(mine) in getting my BT line number transferred and activated. Thanks Fibrus.
May 14, 2026
Reply from Fibrus
Hi Eamon,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that the transfer process went smoothly and that both our field staff and customer service team were able to quickly resolve the issue with your BT line number and get everything activated for you.
It’s great to know the whole experience felt easy and well supported, that’s exactly what we aim for. We really appreciate your kind words and for choosing Fibrus.
Kind Regards,
Customer Experience Team
First we where never offered the one…
First we where never offered the one switch option so had to do all messages myself .Then the buiback didn’t go to plan you can only submit invoice so we are £28 sort .plus Wi-Fi calling is hit and miss all raised with Fibrus
May 11, 2026
Reply from Fibrus
Hi Tony,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that the One Touch Switch option was not offered during the sales process, as this should have been discussed with you at the time of sign-up. We also apologise for the frustration surrounding the contract buyout process and understand how disappointing it is to feel left out of pocket.
If you have incurred any broadband early termination fees, please ensure you complete the contract buyout form available via Fibrus.com/buyout so the team can review this further for you.
We’re also sorry to hear about the issues you’ve experienced with WiFi calling. As an initial step, please try rebooting all mobile devices connected to the service. If the issue continues, we’d recommend contacting our customer care team directly so they can carry out further troubleshooting and support you further.
We appreciate you raising these concerns with us and apologise again for the inconvenience caused.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Michael,
Thank you for your lovely 5-star review! 😊 We’re so pleased to hear you received very good service and found our staff pleasant to deal with. That’s exactly the experience we aim to deliver every time.
We really appreciate you taking the time to share your feedback and support.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Stephen,
Thank you for your fantastic 5-star review! 😊 We’re really pleased to hear that you received excellent customer service and that our team was able to provide the help you needed.
Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
10/10 great person to talk to made me…
10/10 great person to talk to made me feel great if the lady was selling snow I probably would have bought it
Very nice to talk to
May 22, 2026
Reply from Fibrus
Hi Kieran,
Thank you for the amazing 5-star review! 😊 Your comment gave us a good laugh, we’ll make sure to keep that team member away from any snow sales pitches! ❄️😄
We’re delighted to hear you had such a positive experience and that the conversation left you feeling great. Friendly, genuine service makes all the difference, and it’s fantastic to know our colleague made such a strong impression.
Thanks again for taking the time to share your feedback and support! 🌟
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Robert,
Thank you for your brilliant 5-star review! 😊 We’re so pleased to hear that our team member was able to help and get your issue resolved quickly for you. Delivering helpful and efficient support is always our goal, so it’s great to know you had a positive experience.
We really appreciate you taking the time to leave your feedback and support. 😄
Kind Regards,
Customer Experience Team
Renewed my broadband with Oran today…
Renewed my broadband with Oran today nice guy explained everything well took time to talk and explain the setup.
May 22, 2026
Reply from Fibrus
Hi Susan,
Thank you so much for your fantastic 5-star review! 😊 We’re delighted to hear that Oran took the time to explain everything clearly and made the renewal process easy and comfortable for you. Providing friendly, informative service is exactly what we aim for, and it’s great to know your experience reflected that.
We really appreciate you choosing to renew with us and for taking the time to share your feedback. Enjoy your broadband service! 😄
Kind Regards,
Customer Experience Team
I think Fibrus is great i would give…
I think Fibrus is great i would give it five stars but now and then it disconnects from my sky and i have to reset it from the beginning
May 14, 2026
Reply from Fibrus
Hi Noel,
Thank you for your great review and for the 4 stars 😊 We’re really pleased to hear you think Fibrus is great!
We’re sorry to hear you’re experiencing the occasional disconnection with your Sky Q. In many cases, this can happen if the hotspot feature on the main Sky Q box is still enabled. We’d recommend checking this is switched off, as it can help prevent devices from dropping off the connection.
If you continue to experience any issues after this, please don’t hesitate to contact our Customer Service team and we’ll be happy to help get everything running smoothly for you 🚀
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi there,
Thank you for taking the time to leave your review and for the 4 stars 😊 We’re really pleased to hear that the setup team made a positive impression.
Kind Regards,
Customer Experience Team
Not fit for purpose ,miss sold…
Not fit for purpose ,miss sold broadband by your sales person as the best of the best ,when receive broadband 150 service was not good in parts of my home it was much better with EE and broadband was much better through out house and contact fibres support Darren who was extremely helpful,
was told not fit for purpose and that I need to upgrade to 500 speed at extra cost , I'm am going to see if I can get back with EE . When I spoke to Darren he told me to email CUSTOMER EXPERIENCE but could not speak to a person as it was email only , (No Surprise There ) ive had to take a day off work for installation and now contacting CUSTOMER services to be told that 150 is not suitable for my property, as i have cancelled my contract with EE I can not recommend FIBRUS to any friends or family and social media is away off lettings the local public know about up selling and not be told the truth at point off sale ,especially when they call at your doorstep and make false promises. I feel a total full for listening to the false sales pitch and I run a business and if I miss lead my customers like
This is don't think I would get to many referrals Mr Philip Holland
May 19, 2026
Reply from Fibrus
Hi Philip,
We’re very sorry to hear that you’ve been left feeling disappointed following your installation experience. We completely understand your frustration, especially after changing providers and taking time off work for the installation.
The FF150 package is designed to suit many homes; however, depending on the size, layout and number of connected devices within the property, some customers may require additional coverage or higher speeds to achieve the best experience throughout the home. Darren was correct in advising that our next package up includes FF500 speeds along with an additional eero device to help provide improved coverage across larger properties.
We do appreciate your feedback regarding the sales process and your overall experience, and we’re sorry that this has not met your expectations. Your comments have been noted and shared internally.
Kind Regards,
Customer Experience Team
I phoned FIBRUS this afternoon to see…
I phoned FIBRUS this afternoon to see if I could reduce the payment on my next subscription.
I spoke to a young lady called Ellie who was most helpful.
I renewed my contract with them for a further 18 months at a cost I could afford for the 500 fibre deal.
No hassles and a very fine lady to talk to.
Thank you very much.
Regards
R Wells
May 21, 2026
Reply from Fibrus
Hi Raymond,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear Ellie was so helpful and made the process of reviewing and renewing your contract smooth and hassle-free. It’s great to know you’ve secured a deal that works well for you on our 500 Fibre package 🚀📶
We’ll be sure to pass your kind words on to Ellie, she’ll really appreciate the feedback!
Kind Regards,
Customer Experience Team
Very well managed and very helpful and…
Very well managed and very helpful and happy people
May 20, 2026
Reply from Fibrus
Hi Amy,
Thank you for the fantastic 5-star review! 😊 We’re really pleased to hear you found everything well managed and that our team were helpful and happy throughout your experience, that’s exactly the kind of service we aim to deliver 🚀
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
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