Fido Reviews 3,111

Fido is so terrible, I recently changed to fido and already regretting it , awful customor service and unreasonable charges which there is no way to correct

Don't waste your time. They are advertising a $30/month plan everywhere, but they don't tell you the catch until you're at the counter. I stood in line for a full hour just to be told I wasn't eligible for the deal. This is misleading advertising and a complete waste of customers' time. I would not recommend this provider.

The home phone plan was transferred to Rogers in which I was charged $85 because I did not respond by their due date. I took the plan only because my mom uses this line, although it is not a land line. Every 2 months, I am being charged an additional $80. I was told this new device is free, yet there is a monthly charge of $7....all of these extra charges for a plan that cost $18 only monthly. The customer service is horrible. I called to report these charges, and while I was able to connect with a rep, I was given a link to connect with Ask Jack because that is the only way I was told the inquiry can be resolved. I was also told there is a system issue that is generating these additional charges but FIDO does not have the decency to pro-actively advise customers that the charges will be reversed, but instead keeps adding more charges. If this is a system issue, why is this not fixed yet since the first charge was done which was not reversed? The turn around time for my inquiry with Ask Jack will take 5 days. I sent a follow-up, and that will take an additional 5 days....Is this ethical? where is customer care? How does seniors and customers with challenges manage this level service? Is this a way to frustrate customers to give up or forget about their inquiries which leads to more profit for FIDO and continue to get away with whatever they want to do?

Cancelled an account. Paid it off. Keep receiving calls to extort money from us.
Do better Roger’s/Fido

Very poor customer service. Their automated phone system is confusing and frustrating. For example, when I tried to book an appointment, the automated voice repeatedly said there were three options available: morning, afternoon, and evening. Each time I selected “evening,” it responded with “sorry, this time is not available.” This happened multiple times.
Extremely disappointing experience. I would never recommend Fido to anyone.

Very unhappy with Fido, been customer for 21 yrs, thousands and thousands of $$$, never missed a bill. tried to lower bill for 2 phones from $145 monthly. was offered $1 per month and then $5 per month on 1 phone. Switched to Competitor today, See Ya. They lost a Excellent Loyal Customer

Fido is Horrible!!!!!!! They take your money but if you call with a question about a bill that makes no sense there is NO customer service! Unbelievable and from the 1 star reviews I’m not the only one with challenges! Disgusting!

Worst customer service ever. The company went downhill. After being a loyal customer for 20 years, they were not able to resolve my issue, charged me for the services i have never used. One of their manager, Christal, is awful. I am happy to switch to another provider

zero customer service. stay away from this provider

I had a very disappointing experience with Fido. I was charged almost $400 for a long-distance call that I made by mistake. When I tried to get help, customer service was extremely difficult to access — there was no immediate phone or chat support, and it took about a week just to get a scheduled callback.

Despite explaining the situation, there was no flexibility or empathy shown, and the charge was not resolved. The lack of accessible support and understanding made this experience very frustrating. Because of this, I decided to cancel my service and switch to another provider. Based on my experience, I would not recommend Fido.

I brought the basic plan for 100 GB. First month was ok I didn’t exceed the limit but the next month it used all the GB within 15 days. So I pay extra to add another 70 GB
After the upgraded, I used 60 GB out of 170GB in a month. How can be a big difference if I didn’t change my habits for using the Data
I wondering the company give us a wrong information for my Data usage and push the customer upgrade their plan.
Does anyone have the same experience as me?

Wow. Customer service is so bad. My whole family has been with fido for 10+ years. Hit with a 3G Administration Bill ($84 incl tax) even though I'm already on a 4G phone. Went online chat for Bill dispute ("AskJack") and they gave me an automated answer about my monthly charge, but didn't answer about this extra charge. Called customer service to speak with an actual human being. Had to schedule an appointment for the next day, only have the customer support person giving me a web link to talk to this same AI again! and I'm getting the same automated result!
He said sorry it didn't work and told me to visit a Fido store. I mean, to walk into a store in person to have them tell me to talk to the AI again? Now I don't know what to do but have to keep trying to call customer support until I find a person who can actually help and submit a bill dispute request for me. Might need to switch my family over to another service.

Fido is a horrible company with horrible customer service. Their plans are over priced and they dont even offer studen services. They constantly lie about arrangements. They will agree on an arrangement and then go back on their word. It's run horrible and no one should have any services with these people.

WORST COMPANY EVER!! HAD TO WAIT 3 DAYS FOR A CALLBACK!!. COMPANY OF USELESS MORONS, RUN BY GREEDY IDIOTS.. IF SO MANY PEOPLE ARE COMPLAINING THAT IT TAKES 3 DAYS TO RETURN MY CALL, MAYBE THEY SHOULD SELL OFF THE COMPANY . GET IT TOGETHER MORONS

They offer you 1000 minutes of international calls and 1000 minutes for US calls. Well what they didn't tell you is that they have a list of countries you can call only but they don't shared it with you so when you use them they charged you a exaggerated amount of money. I don't trust them anymore

If I could give no stars on this review I would in a heartbeat. I called on 2026-01-12 to ask a simple billing question but my experience was anything but simple. Prompts ( no human was possible to speak with) required me to choose a time/date when I could receive a call back but availability of time slots was an issue and I kept having to choose dates further and further away. Who should have to wait to speak to a customer service rep at some time totally inconvenient when you cannot predict what is happening in your life. I would hope that Fido changes the process and if not renames it's customer service to something more fitting, i.e. Customer Disservice. If I had any choice at this time I would cancel my service contract and try to find a company with better customer service. I'm wondering how many of thse negative reviews the company has to receive before policy changes. In my case I intend to filke a complaint with CCTS

Fido is suck, no live customer service talks to automated machines the most poor customers service and always price hike in every few months.

Worst phone plan, worst customer service, going to switch as soon as my contract ends.

Was a customer for over 25 years, recently switched providers because Fido customer service and support has become total garbage. Can't get a hold of anyone, all automated. When you do speak with someone they lie about plans, fees, pricing. Filed a complaint with the CCTS. Fido needs to shut down.

Fido is right up there with horrible customer service. These companies do not care if your a long standing customer. I receive multiple emails and all are always contracting each other. If you want to talk to someone you have to make an appt and it's days away from the day you call. Just waiting for my contract to end.