FieldEdge Reviews 46

I just wanted to take a moment to tell everyone just how thrilled I am with the FieldEdge support team. And my team leader Rey is always there to help me. I can’t says enough about Rey he has went above and beyond for me and my company. To all the support people at FieldEdge I salute you for a job well done.

Having used FieldEdge for almost a year now, I can easily say that the platform has grown considerably. There are consistent updates made to the program, with the suggestions for the updates coming from the users themselves. The reporting features are something that I use on a daily basis. And in the few instances where I have not been able to pull the info that I am looking for, One phone call to Robin - Our CSM and she either walks me through it or helps facilitate getting the data pulled on their end and getting it over to me. I personally love that I have a dedicated representative at Fielded to build a relationship with, and quite honestly look forward to talking with her. More often than not when you have to call any type of help desk you do it with a sense of dread at the lack of help you are going to receive. This is not true with the Desco / FieldEdge Family. I highly recommend using FieldEdge for your dispatching needs

From 2011 through 2017 we used a dispatching software called smart service, very antiquated yet achieved our overall purposes. We decided at the end of 2017 to increase company-wide, our technical and logistical analytics to achieve maximum gross profit. The only scary part was going live in June which is the busy time for us but with the complete company buy-in, excellent technical support and proper accountability it went off without a hitch. I am pleased to say that with our migration to fieldedge our gp% in our service and maintenance departments has never been better, our job tracking, reporting and analytics have increased 10 fold. I am a happy customer and when I feel perturbed about situational glitches (which are rare) our company is always taken care of quickly and professionally.

We have been using FieldEdge Service Management Software since 2016. We couldn't be happier. The software has streamlined our operations, and has saved us time in our daily procedures. Their customer service team is always available and willing to help.
I would recommend FieldEdge to any service oriented company.

This review is specifically for one of your implementation staff, Erica Onstad.
I have been working with Erica for several weeks and she has been extremely valuable to me as service manager. I have brought many very complex situations and specific needs to her attention. She really hears and seeks thoroughly understand the situation before offering solutions.
I really feel like I have an ally and a true business partner in Erica Onstad.

This software has more then paid for itself. Between paper, ink, Tech's coming back to the office several times a day, Multiple phone calls, Customers calling that their Paper invoice is wrong. From Customers to delivery. Hands Down the best thing that has come to this business in years! On boarding made simple, All the help and info you could ask for. After on board always there for us with any question anytime! Amazing