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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with selections and provide excellent advice. Many consumers highlight the outstanding customer service, noting personalized attention and a professional approach that makes shopping a pleasant experience. People frequently express satisfaction with the retail experience, appreciating the attentive yet not overbearing staff and the overall quality of service. However, some customers also noted issues with the product quality, such as chains breaking, items losing their finish quickly, or concerns about durability. A few other people also felt that the service was poor in certain instances, citing slow repair estimates, difficulties with exchanges, or problems with sizing and product availability.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Product

Users describe ambiguous interactions with product. While some customers praise the quality, packaging, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the friendly, professional, and... See more

Retail

Clients share positive opinions on retail, frequently praising the helpfulness and friendliness of staff... See more

Customer service

People report positive experiences with customer service. Many customers praise the amazing and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

I bought a pendant for Christmas which unfortunately was lost a few weeks later as the chain broke. I had taken out insurance with it, and Marie (who had actually sold me the pendant) looked after me... See more

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Rated 5 out of 5 stars

We arrived in to buy a special gift for a Graduation, Michelle the sales assistant was so helpful and professional, she offered some great advice and we eventually picked a lovely watch. We will... See more

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Rated 5 out of 5 stars

Visited the Dundrum branch of Fields to look for earrings that I had been gifted but unfortunately I had lost one earring so was hope to replace it as was of sentimental value. Lisa went to great trou... See more

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Rated 5 out of 5 stars

Great service by Field's. My daughter purchased a Claddagh ring for her birthday in Whitewater Newbridge. The lady who served us was very helpful and knowledgeable. I've purchased few items here and a... See more

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Rated 5 out of 5 stars

I visited the Kilkenny branch in McDonagh Junction store last Friday with my daughter on her 18th birthday. I wanted her to pick out a nice watch that would be a sentimental piece in years to come. Th... See more

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Rated 5 out of 5 stars

Marie in Liffey Valley is so helpful. She helped with when I lost my beautiful bracket which thankfully I had insured. Marie filled out the paperwork, called me when it was ready and was so nice. Her... See more

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Rated 5 out of 5 stars

Vihanga was so helpful and knowledgeable and was willing to spend time while i made my mind up about an item of jewelry. I have no hesitation in recommending Fields athlone for all your jewelry needs.... See more

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Rated 5 out of 5 stars

Edbha knew her product and was most helpful to us in making a selection for my wife's 70th Birthday. She was very patient with us as we took time to select from the vast range of beautiful items tha... See more

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Rated 1 out of 5 stars

Wish I'd read reviews ,the service is poor ,so slow to even give estimate for repair ,nevermind the actual repair .Bought it Ireland but they need to send it to Scotland if there is a repair.which in... See more

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Rated 5 out of 5 stars

Have been shopping with Fields since we bought our wedding rings 25 years ago. Just bought a 25th anniversary present from Fields online. Absolutely hassle free and a 2 day delivery time perfect. I... See more

Rated 5 out of 5 stars

Ronan was so helpful I was looking for 2 special gifts for my Granddaughters and he went to great lengths to help me The jewellery and choices were excellent ant the quality and price point likewse... See more

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Rated 5 out of 5 stars

Great experience from start to finish. Christine was amazing and helped me choose the perfect ring with such patience and expertise. I never felt rushed, and her advice was spot on. I’ll definitely be... See more

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Rated 5 out of 5 stars

Bought a Seiko from Grafton street, but visited the Dundrum store first (and have made purchases from Blanchardstown store before). Staff are always extremely friendly and helpful. Rebecca in Grafton... See more

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Rated 5 out of 5 stars

Service was excellent and was made feel like a VIP, asked to sit in a chair while we discussed the watch I was buying. Not a very expensive one but the white gloves came out. He also took a couple of... See more

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Rated 5 out of 5 stars

My necklace arrived very promptly. It is of very good quality and looks exactly as in the image. It was beautifully packaged, and included a gift box, bag and crepe paper so I do not have to do anyt... See more

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Rated 1 out of 5 stars

Ordered an item online and paid for delivery only for them to delivered to the billing address and not delivery address. Emails and calls every day for over a week and it still cannot be sorted. The... See more

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Rated 5 out of 5 stars

My wife and I bought a Seiko watch and dealt with Noor in the Grafton Street store. Superb service from Noor who was very helpful and informative with our options. We are returning customers who... See more

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Rated 3 out of 5 stars

I bought a bracelet as a Christmas gift I didn’t realise at the time of purchase that it would most likely need adjustin. It only comes in one size which is larger than the average male wrist. When... See more

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Rated 5 out of 5 stars

I purchased in the McDonnagh Junction store, Eve helped me. She was very knowledgeble about the products and asked insightful questions to help me pinpoint my exact needs. Excellent experience and gre... See more

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Rated 5 out of 5 stars

Staff are so friendly and helpful.. Also so patient, I can be indecisive when choosing jewellery. Never had a bad experience on the Swords branch

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Rated 5 out of 5 stars

I knew exactly what I wanted and ran into the Liffey valley branch to grab it. Sheila was the lovely lady who helped me with my purchase. I would definitely look for her next time I shop there. She wa... See more

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Rated 5 out of 5 stars

Joyce is lovely to deal with. Have done so before and I found her very helpful, friendly and has excellent attention to detail. Unfortunately, I lost the necklace I purchased the very next day when I... See more

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Rated 1 out of 5 stars

[edited this review] Horrendous Service - One Month Later, Still No Ring or Refund My experience with Fields Jewellers has been an absolute nightmare. My partner bought me a ring from thei... See more

Rated 5 out of 5 stars

Sean made my experience at the Dundrum branch very easy. I had to return a watch and decided to make an exchange. Sean was very polite and listened to my ideas on what I wanted and he then brought m... See more

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Rated 5 out of 5 stars

Many thanks to Sraven and Caroline in the Mahon point store for their help selecting a first communion gift. Very happy to recommend this store and their lovely staff.

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Rated 5 out of 5 stars

Great service from sales desk. Advice and interest in pairing me up with 2 items that I was looking for. Also, as I have an account I got 10% off the full priced item and the opportunity to pay off in... See more

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Rated 5 out of 5 stars

Having made purchases in Dundrum and Swords within the last two months, I cannot praise Fields enough. Their staff are so attentive but not overbearing. Excellent jewellery, excellent customer service... See more

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Rated 5 out of 5 stars

Not my first time buying from Fields. This time it was a gift being bought for me. Service was fabulous as always. They didn't have my size and were able to order it in for me and I collected in a few... See more

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Rated 5 out of 5 stars

ordered two rings online, fantastic range of sizes available , quick delivery and beautiful quality jewellery in stunning presentation boxes . genuinely can not fault service. will order again.

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Rated 5 out of 5 stars

I dropped into Fields store in Blanchardstown and I was helped by Andrew .He was very polite and professional and could not help me enough regarding my issue.He is a very pleasant individual and wou... See more

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Rated 1 out of 5 stars

We were sized in the swords store for wedding rings using the ring sizer, then even though the ring we picked for my fiance was in stock in his size they didn’t show it to us, didn’t have him try the... See more

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Rated 5 out of 5 stars

Fields Jewellers in Athlone were brilliant to deal with. Laoise looked after an issue we had with a watch and sorted everything out without any hassle. We got a beautiful replacement watch and are ver... See more

Rated 5 out of 5 stars

I recently went into fields in Newbridge to purchase a gift for a birthday, I had looked at and item on the Fields website and showed it to a staff member who immediately got me the very same item I w... See more

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Rated 5 out of 5 stars

I had a great experience staff couldn’t be any nicer and they were so helpful and supportive with me making my choice would recommend any day

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Rated 5 out of 5 stars

Was buying jewellery for my wife to be and Marie was so helpful with picking out the perfect gift can’t thank her enough 😁

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Rated 5 out of 5 stars

Emma was fast, helpful and very friendly, she made sure I was comfortable with what I was buying and was knowledgeable on the subject.

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Rated 5 out of 5 stars

Ailbhe was very friendly, informative and helpful when I called in to Fields Galway. I’ve never had a negative experience in Fields.

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Rated 5 out of 5 stars

Aoife on live chat was amazing and so so helpful. Considering I was ordering from a different country she was a great help.

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Rated 5 out of 5 stars

Emma was incredible, very friendly and professional even if it was only a small purchase. Would 100% recommend!

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Rated 5 out of 5 stars

I ordered and received this within a couple of days. Great service... I just love the pendant... I was looking for something special for my Granddaughter and this is perfect.... I will be back ag... See more

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Rated 5 out of 5 stars

All the girls are super nice and a great help, Andrew is a top bloke to will always be back ,thank to all the staff

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Rated 1 out of 5 stars

I recently had my white gold rings re-dipped at Fields. I only started wearing them again on the 6th of June, but within just eight weeks the white gold finish had already started coming off. Wh... See more

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Rated 4 out of 5 stars

After initial poor service with being able to contact them for an online order, Fields really turned it around. Had an issue with a watch order that was damaged and they got another one in for me and... See more

Rated 2 out of 5 stars

I visited Fields on Grafton Street with my goddaughter and her mum to buy a bracelet for her upcoming communion, which should have been a special and memorable occasion. The bracelet my goddaug... See more

Rated 1 out of 5 stars

I never received a confirmation email for a ring I bought as a gift. I emailed the sales team with no response. Ring arrived late (not next day delivery). It was the wrong size so I brought it to a st... See more

Rated 1 out of 5 stars

My first time buying a ring, it was an engagement ring for my girlfriend. I needed help with the ring size she told me i can take the ring, propose if it doesn’t fit i should bring it back for them to... See more

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Rated 2 out of 5 stars

The staff were lovely, nothing to do with them. The issue is the necklace I brought to get fixed, it was the second time I had to bring it as it snapped again after only wearing it once. They charge y... See more

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Rated 5 out of 5 stars

I had a lovely experience in Swords. The assistance and information I got around my purchase was fantastic. Would highly recommend

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Rated 5 out of 5 stars

I came to fields in Dundrum twice recently, first to get some jewellery for myself, then to get some bracelets for my friends. I found the staff very helpful and friendly both times. I often go here... See more

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Rated 5 out of 5 stars

Always served well by the staff in drogheda. Polite, knowledgeable and competent

Company replied


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer
  5. Watch Store

Information provided by various external sources

Choose Fields the Jeweller for diamonds, jewellery, watches and more to buy online and in our showrooms nationwide - for friends, for family, for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

106 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fields Jewellers in Athlone

Fields Jewellers in Athlone were brilliant to deal with. Laoise looked after an issue we had with a watch and sorted everything out without any hassle. We got a beautiful replacement watch and are very happy with the service we got. Thank you Laoise.

May 13, 2025
Unprompted review
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