Fife Country Reviews 

237
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their comfort, durability, and stylish appearance. Many find items to be well-fitting and better than expected from descriptions. The ordering process is often described as smooth, with many appreciating prompt and well-packaged deliveries. Reviewers consistently highlight the staff for being polite, helpful, and knowledgeable, providing excellent service. However, some customers also noted specific product quality issues, such as shoes being too heavy or experiencing defects like lace holders pulling out, coloring coming off, or holes in garments upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the top quality and variety of clothing and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the top quality of... See more

Order

Customers consistently note positive experiences with order, praising the prompt arrival and beautiful... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and politeness.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt and fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff go the extra mile to help in store, ive always bought local but on a trip to Scotland we made the effort to call in as ive brought hoggs for more years than I care to count, Well worth a visi... See more

Rated 5 out of 5 stars

Excellent service, quality clothes. Bought a Thurso fleece lined cardigan, cinnamon colour unusual for our son, he loves it, so smart/casual good with jeans or smart trousers

Rated 5 out of 5 stars

I have been a customer of Fife Country for about five years. The ir catalogue is comprehensive and i have found their products to be excellent quality. Moreover, the telephone staff are polite, help... See more

Rated 5 out of 5 stars

I made the order on the 11.12.25, for a waistcoat in real leather. I was told to expect delivery in 5 to7 working days. It arrived in 3. Fantastic, I opened the well packed parcel, and WOW , the waist... See more


Company details

  1. Clothing Supplier
  2. Men's Clothing Store
  3. Women's Clothing Store

Information provided by various external sources

Fine clothing and footwear since 1888


Contact info

4.2

Great

TrustScore 4 out of 5

237 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(237)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

This Company is superb

This Company is superb. God service and quality goods.
I could win a £50.00 voucher for submitting this review.
Please advise if this is the correct website to enter.
Thanks. Mark Ferne

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Buy one you will buy more

I bought one and then another four micro-fleece lined country shirts, I was very impressed with the quality and it really does keep you a lot warmer than I expected, once you have worn one you will buy more, a very low price for quality product, will be buying more from this high standard Co, also delivery very quick

December 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Shocking customer service experience.

Have a pair of their "Hoggs of Fife" field wellington boots. The left boot has started to leak. Drove to their Strathmiglo shop to discuss the issue as the boots are only 2 years old with very occasional use.... (and not cheap so expect years out of them)

The shop assistant wouldn't even discuss the issue... was told "two years..... absolutely not!" in the most patronising manner... was made to feel like I was there to defraud them. All in front of other customers.

The boots obviously have a material or manufacturing defect as the right boot is the same age, with the same occasional use, but it's not leaking.... but didn't even get to have that discussion. Will never shop there again.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Service with Quality. Customer No.CU 492297

Having been a customer of Fife Country for several years I can vouch for the excellent service they give. This service would mean nothing without the high standard of their products. Fife Country consistently produce an extensive range of top quality clothing and footwear. A pleasure to shop with.

November 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Hawick Shoes - An update on my previous post.

After posting my complaints about the Hawick shoes that I bought for my husband, we were so incensed by Fife Country's complete denial of any problem as far as they were concerned that we went to the trouble of taking the shoes to two separate, experienced, shoe repairers, both of whom gave the same opinion - i.e. that the shoes had been stored for a very long time in the wrong conditions, which is why the soles had completely disintegrated. As the Customer Service agent who replied to my last message referred to me as 'Mrs Long' (not my name) I assume that Fife Country had received more than one complaint about these shoes and complaints department couldn't keep up to speed.
Absolutely disgusting service from what I had assumed to be an honourable company.
The shoes I bought have been consigned to the bin but I wish I could share the photos showing their condition as it deteriorated throughout the year. Strangely enough a Fife Country catalogue dropped through my letterbox this week and these same shoes (which hopefully are a different shipment to ours) are still on sale at £89.99. If you're tempted to buy them check them carefully........

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

great quality item`s

hi ive just received kinloch tweed sports jacket. fantastic quality jacket for the money. i have bought previous item`s. fleece`s waterproof jacket`s etc from fife country and every item has been delivered promptly. last of all your customer service team are all very polite and very helpful....thank you all.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered fleece gilet 4419nvl, came quickly by Royal Mail ( better than most couriers ), better quality than I expected--should have known from previous orders from Fife.

June 12, 2023
Unprompted review
Fife Country logo

Reply from Fife Country

Thank you for your review.

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Rated 4 out of 5 stars

Very good Customer Service

I bought a pair of waterproof shoes which were extremely comfortable from day one. Sadly, the welt separated from the upper after only a few months and I reported this to Customer Services. They sent me a free returns label without hesitation, and refunded the cost of the shoes within days. The service couldn't have been better.

May 4, 2023
Unprompted review
Fife Country logo

Reply from Fife Country

Sorry to hear of the problems encountered with your shoes, however pleased that our customer service team were able to help.

Rated 3 out of 5 stars

Poor quality

Service is fine, but quality of 3 shirts and jacket I purchased is poor. Suspect they are made in China…arms too narrrow, shirts too short, signs of economy with materials.

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

1st and not last purchase

1st. Class service, your staff very helpful, ordered pair of shoes
Connel tex brogue shoe, very impressed by style and comfort.
Details of when order will be despatched, here in record time,
excellent products.

March 12, 2023
Unprompted review
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Rated 2 out of 5 stars

Poor service

Having ordered a jacket but heard nothing from the company after 7 days, I phoned their customer services dept. I was told the jacket was out-of-stock and unavailable - but nobody had bothered to inform me of the fact i'e very poor customer services.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Quality at its best.

This is my 4th purchase with Fife Country. Excellent customer services with ordering and delivery second to none. Top quality with everything I have received and excellent bargains to be had in the offers section. Highly recommended.

February 28, 2023
Unprompted review
Fife Country logo

Reply from Fife Country

Thank you for taking the time to leave a review. Glad you found a bargain.

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