Figma Reviews 201

Kind of ironic that their website has the worst UI ever. You literally have to watch a youtube video to understand how the cancellation of a subscription works. For me this a total scam!

Any company that charges for AI "credits" should be illegal. Every AI bot is going to make mistakes, and you'll bleed through your monthly credit limit just by asking Figma's bot to undo the dumb stuff it did without your say-so. Mine literally kept breaking the website I was building to the extent that it almost would've been easier to scrap everything and start again. Stack up on those credits, folks!

Honestly, how companies are free to operate like this is beyond me. Mark it down as yet another scam.

worst web design software Ive ever layed my hands upon. UI is confusing and unintuitive, you have to click over several buttons (with your mouse since there are no shortcuts, such as ctrl+z (which is a CRIME not to include)) which makes it incredibely hard and frustrating to use. every tool and function Figma offers is also hard, frustrating and unintuitive to use. to add salt to the wound, most of the positive reviews (4+ stars) on here are written either by AI or AI loving techbros that never touched a pencil in their life.

here are some things that are just bad about this software, all of them experienced in a 10 minute time window and under a supervision that was supposed to make trying Figma out a lot easier.
- ctrl+z doesnt work
- ctrl+g to group several objects groups everything BUT or WITH the selected objects.
- just mere object selecting is a pain in the back to do.
- size of text cannot be changed by any usual means as in any other design softwares.
- panel with layers is confusing as hell. Im constantly getting lost in it and I dont even have that much objects.
- to delete a SINGLE thing, you have to delete several PARTS of it.
- ctrl+c and ctrl+v to copy and paste stuff doesnt work.
- the software is just REFUSING to cooperate. its like its constantly resisting me and doing everything BUT what Im trying to do.

at this point, just avoid Figma. please. even Google slides is a lot easier and better to use that this. and before you call me out on ,,having a skill issue" and ,,being too harsh on a software I didnt even try to learn," Id like to say that graphic design is my hobby and I know how to use graphic softwares (affinity and alike), so I have a pretty good idea what Im talking about.

(and to prove my point earlier, I made what I was trying to do in Figma for an hour in google slides just under 4 minutes)

I’ve been using Figma for a while, but my recent billing experience was frustrating.

I believed I was on a monthly plan. At no point did I clearly agree to switch to an annual subscription, and there was no strong confirmation step making this obvious.

On top of that, there was no clear warning that I had started using a paid plan. I continued using the product as usual, assuming everything was under a free or monthly plan - only to later receive an invoice for a full annual charge.

The issue isn’t the price - it’s the lack of transparency:
- No clear notification that I moved to a paid plan
- No explicit confirmation of switching to annual billing
- No warning before the invoice was issued

This makes it very easy to unknowingly accumulate charges and only realize it later.

If you’re using Figma, double-check your billing settings - don’t assume anything.

Very bad. The staff are extremely irresponsible! There are 27 messages for a simple invoice request and in the end they did not provide even after I provided all of the info needed and closed the problem! This is extremely definitely unacceptable!

I've been a Figma user for years, and even though I agree with the complaints about pricing, I still think it's one of the best tools out there. 5 stars for the product, but minus one star for the pricing, billing, and support. Those areas could be improved.

$12 seat adjustments?
ARE you out of your mind?
You're selling software and you want to charge me $12 for adding a user, dumb corporation
I will chargeback if I see any $12 added to my bill

Customer support is dispointing. After 2 weeks they just keep changing the person to support without any answer to solve the problem and arrange a meeting.

Click bait, selling your info

Was interested in potentially paying a one month subscription to this business to build a project I’ve always wanted to make, but I trust these reviews more. The thousands of credits equating to only a few dozen prompts a month is absurd and the 2 steps forward 2 steps back with every prompt seems like a nightmare I’d happily avoided.

Thank you trustpilot!

Figma is a very useful tool to use. I use it to come up with easy design concept and UI for my apps. Thanks for the idea.

I have been using Figma all the time for work now, I actually use it a lot more than Adobe suite products in the past year as I find the UI is just a bit easier to navigate and it's a really light weight program.

I would rather give 1 star. It really does make something nice but.... I have been working with figma-make for about 4 months now. Working with figma-make turn out to be horrible; destroys your work constantly when you want to make a stand-alone app, a PWA from the figma sandbox. Constantly a lot of faults, constantly in a loop, reasons like a child and it's no way possible to make arragements for the workflow. Verry stressfull: There's not even a dowload button to download a project as zipfile, why is that, AI always tells to download te zip. The monthly 5000 ! credits dissapeard like snow in the sun again right now and that's within 2 days. So now I have to wait 28 days for new credits, horrible. Im sorry, it's hard to stay a figma fan this way

⭐ 1/5

As a manager responsible for a small product engineering team, this has been a very disappointing experience with Figma.

When it came to upgrading our plan, our account manager was responsive and attentive. However, when we requested a downgrade, communication completely dropped off. I submitted a downgrade request more than 20 days in advance and did not receive a timely response. Later, I was told we had “missed the deadline,” despite the delay being on their side.

We are now being billed for another 12 months on a higher-tier plan we clearly asked to downgrade from. For a small business, these costs matter — and this kind of handling feels both unfair and dismissive.

The inconsistency in support — helpful when selling, absent when adjusting — is concerning. It reflects poorly on how customer relationships are managed once revenue is secured.

For a company of Figma’s scale, this level of professionalism is surprising.

If your team is under ~20 people and not everyone needs full seats, I would strongly recommend staying on the Professional plan and avoiding the Organization tier altogether to prevent situations like this — or simply consider alternative tools.

I would strongly advise other small businesses to be very cautious with billing terms and renewal timelines.

Figma is charging for AI credits that disappear in 1 day with only 40 prompts. Support is non-existent.

I'm a ux designer and use Figma every day for work. I rarely encounter any issues and in fact it seems like they release improvements for issues before I even recognize them as such—they have a great understanding of their users and their needs.

We chose Figma specifically to build high-quality and beautiful wireframes after seeing a couple of projects built using this software. Special mention however: we recently needed to contact them with an unusual request that required some flexibility on their end. They responded immediately and handled the situation in a way that exceeded our expectations. Quite a rare thing these days, hence the 5 starts, we're more than satisfied both with the software and the company!

Love how simple and clean this is. No spammy notifications or confusing layouts. Just a really solid, minimal workspace that lets you get straight to creating.

I gotta say, unless your willing to pay, Figma is really useless.

Cant do anything, cant use the severely limited MCP's, you have to make your design public, your limited to 3 designs, almost no AI credit, just so everyone understand, this is 100% a payed program, and its 100% not free at all.

Awful and predatory billing structure.

I signed up for the Professional account, as an individual needing basic usage. Along with the £168 annual fee, I have now received a quarterly charge of nearly £600. Figma's explanation verges on the ridiculous.

On a basic level, consumer law requires businesses to be transparent with their pricing and not use confusing or misleading tactics. This is before we talk about customer trust and basic decency.