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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing to be excessive and felt that the company's billing practices were unclear and problematic, leading to unexpected charges and difficulties with downgrading subscriptions. People also reported significant issues with the software's performance, describing it as slow, buggy, and prone to crashing, which negatively impacted their workflow. Some people were dissatisfied with the user experience, finding the website and app unintuitive and frustrating to use, with basic functions being difficult to accomplish. Conversely, a small portion of people felt that the platform was a powerful and excellent tool for design, praising its collaboration features, ease of sharing, and overall smooth workflow, particularly for UI/UX and web design projects.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software as intuitive, easy to... See more

Website

Users describe ambiguous interactions with the website. While many reviewers praise the platform as an... See more

Price

Customers expressed significant dissatisfaction with the pricing structure. Many reviewers reported issues... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express confusion regarding billing,... See more

Application

Reviewers mention ambiguous feedback about the app. Many consumers find it a very useful tool, praising its... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Figjam, this is for you :) You have no idea how much time I lost by selecting and unselecting simple things like arrow tools. OK, I select the tool and then I have to press escape immediately to corr... See more

Rated 2 out of 5 stars

Excruciatingly slow, and the number of times I have devs saying they can't open it or it just gets stuck loading is crazy. Sure, the projects are large, but split into various tabs and pages which cou... See more

Rated 2 out of 5 stars

Figma is okay, but it's buggy and crashes way too often. I've lost work because of it, which is incredibly frustrating. Customer support wasn't much help either. There are better options out there... See more

Rated 2 out of 5 stars

Two stars. We're in the process of moving everything to another design tool. We get constantly overcharged. I switch seats, get charged. I remove my seat, then the teammate can't access anything. I ad... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Figma is a design platform for teams who build products together. Born on the Web, Figma helps the entire product team create, test, and ship better designs, faster.


Contact info

  • Holloway Avenue 1600, 94132, San Francisco, United States

  • figma.com

2.4

Poor

TrustScore 2.5 out of 5

202 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Figma has become full of bugs after the…


Figma has become full of bugs after the last update. It's now almost unusable grouping is broken, random elements get selected, and copy-paste duplicates things unexpectedly. Performance has also significantly dropped.

These issues have slowed down my workflow by at least 20%.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Figma is a generational company

Figma is a generational company — the kind that reminds you why you got into tech in the first place. The product is beloved for a reason: it’s beautifully built, obsessively crafted, and deeply embedded in how the creative world works. The culture mirrors that same ethos — thoughtful, humble, values-driven, and full of people who genuinely care about doing great work together.

I had the privilege of leading strategic GTM initiatives across global markets and partnering closely with some of the brightest minds in design, product, and growth. It was an environment that encouraged autonomy, clarity of thought, and customer centricity and where curiosity and craftsmanship were truly celebrated.

The people are exceptional. Many will go on to found or lead world-class companies. I learned a lot and am deeply proud of the work we did together.

June 10, 2024
Unprompted review
Rated 2 out of 5 stars

Figjam

Figjam, this is for you :)
You have no idea how much time I lost by selecting and unselecting simple things like arrow tools. OK, I select the tool and then I have to press escape immediately to correct it because it simply assigns the arrows wherever it pleases! This is just an example. Coming from a Miro background, this is so frustrating.

May 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible user experience

I seriously don't know how this tool has become populair in the UI/UX industry – it has such a bad user experience. F.e. Working with fonts is a nightmare, and the color panel is just... so, so badly designed.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

2nd user is way too expensive: extortion!

as a Linux user, and assistant to the Graphic Designer at work, I feel so ripped off when running Figma as a secondary user. The price for a second seat is nothing short of extortion. Figma achieve this by making the use of System Fonts impossible, and other such sneaky tricks.

April 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Payment system is a scam

Used Figma for years but this is it. Their payment system is a complete scam. It's not clear at all that you have to pay for your OWN ACCOUNTS if you have two. You can ad them to Figma and switch between then but you get charged full seat for both!?
Also it's not clear that you pay for everyone that makes edit to your designs. They said they will update this march 11 but not I believe that's not enough. If you keep a payment system like this the your intention is to get as much money as possible without knowing it.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Love the ease of use, hate the limits

Love the ease of use, hate the limits on shared drafts.

My team uses Figma for preparing marketing materials, which are quite sparse, but still need a lot of collaborative effort to do, and simple UI/UX design.

It does its job well. However, sometimes I have to start learning to use it again after a break from it.

March 19, 2025
Rated 4 out of 5 stars

Good, But Frequent Updates Can Be Confusing

I use Figma occasionally, and while I appreciate how powerful and versatile it is, I sometimes find myself lost after updates. Features get moved around, shortcuts change, and it takes time to get used to the new workflow. For regular users, this might not be an issue, but for someone who doesn’t use it daily, it can be frustrating. That said, it’s still one of the best design tools out there, and once I get past the initial confusion, it works great. I just wish updates were a bit more intuitive for casual users.

March 17, 2025
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Rated 4 out of 5 stars

Slow at times but overall good product

I've been a user of Figma for the past 6 years.

I truly love the product and especially the collaborative features. I like the recent redesign, although I hope it's not going to change any time soon as it takes a while to get used to a new layout.
The AI layer renaming was a great addition, it saves me tons of time.

However, there are a couple of issues that have been frustrating. Aside from the well-known zoom bug, the app becomes significantly slower once a page reaches a critical size. At times, its literally the most resource-intensive app on my desktop, to the point where I have to shut it down to free up memory for other tasks. I really hope you can optimize resource usage more effectively...

Overall still a good product and, tbh, much better than any alternative

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Projects are now locked

I recently noticed that my Education Plan has expired, and my account has now been switched to view-only mode. My projects are now locked, and I’m required to pay to regain access.

I had previously emailed you regarding how to duplicate my projects to private mode, but I didn’t receive guidance in time. Actually if you do changes like that a better way would be to do it for your customer. This situation has left me unable to work on my projects, which is extremely frustrating and its definitely and bad experience with you. I hope you can understand how such restrictions may push users to consider alternative tools like Sketch or Penpot.

January 5, 2025
Unprompted review
Rated 2 out of 5 stars

Moving to an extremely counter intuitive experience.

UI2 wasn't perfect but UI3 is garbage, and not just from an aesthetics point.

- Creating properties is a gigantic headache.
- Style properties and layout adjustments are buried under multiple clicks versus being efficiently placed
- Customer service, account managers, and the figma org clearly demonstrates that they're ok with alienating the enterprise customers in lieu of trying to "make the barrier to entry lower". It wasn't hard to learn, and the barrier to entry was easier than other products on the market.
- If I wanted to make a slide deck I'd use a specialized program for that.

Figma is fundamentally wasting money, my time, and a myriad of other designers' time by useless changes, garbage tiertiary products, useless ux changes, and a garbage pricing model.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible user experience

Tried today for the first time, abandoned it after 10 minutes. Surely it's not the most user friendly app. The app actually allows me to do NOTHING. How can a company like that still exist?

January 10, 2025
Unprompted review
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Rated 1 out of 5 stars

This firm is a joke

This firm is a joke, paying for people with their own payed account to edit my file. Yes something what ads say, sharing work bla bla, its possible but pay another license, so for one guy with one device pay two or more licenses to work on more workspaces

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

GREEDY

Upping the pricing by 50% is so god damn greedy. I'll be looking for another product to use.

December 10, 2024
Unprompted review

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