Loved this product. Bought for my sister. A personalised photo of her granddaughter . Opted for the better canvas and square diamonds. The quality and clear details from the photo are excellent. My... See more
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Even though had some issues with the tracking number I still got my package in a timely fashion especially for it being an international delivery. I got douped by another company last November when or... See more
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Scammed again…. Website claims to be in London but arrival time nearly two weeks later. Bad if you bought something as a present and of course misleading by not being transparent about origin and deli... See more
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Marvellous customer service rep (Kaleigh!!!) Helped me to get my own photo to perfection. Result was a really splendid. I would recommend everyone to order with Figured‘Art! Good quality!
Company replied
Company details
About Figured'Art
Written by the company
Figured’Art est la marque française de référence en peinture par numéro et broderie diamant / diamond painting. Nous sommes spécialisés dans la fabrication de kits de loisirs créatifs et avons créé de nouvelles activités comme la broderie point de croix, le punch needle, le feutrage à l’aiguille et la peinture à gratter.
Relaxation par l’Art 🎨
Nos kits de loisirs créatifs vous permettront de réaliser de manière facile et ludique de magnifiques tableaux que vous pourrez ensuite fièrement accrocher chez vous ou offrir en cadeau. L’Artiste, c’est vous !
Que vous soyez débutant ou confirmé, vous trouverez des modèles parfaitement adaptés, pour toujours plus de plaisir et de relaxation pour vos activités manuelles.
Collection Stock France : Livraison en 48h 🏆
Nous avons plus de 500 modèles uniques dans notre entrepôt en France en livraison 48h dans toute la France métropolitaine et en Belgique. Ces modèles ont la mention verte « Stock France : Livraison 48h » sur notre site internet www.figuredart.com lorsque vous sélectionnez vos options en taille 40x50cm.
Qualité irréprochable 🎨💎
Nous apportons un grand soin à la fabrication de nos produits avec des matières de qualité, respectueuses de l’environnement pour vous permettre un moment de détente parfait.
Plus de 3000 avis clients ⭐⭐⭐⭐⭐
Nous avons plus de 3000 avis clients vérifiés sur notre site internet avec photos. Nos clients postent tous les jours des photos de leurs réalisations, alors n’hésitez pas à aller y jeter un œil !
Service Client à l’écoute 😍
Nous sommes une entreprise familiale à taille humaine et avons à cœur de satisfaire nos clients. Notre équipe fait tout son possible pour répondre rapidement à vos demandes par email et rester proche de vous.
Contact info
Rue de Ponthieu, 75008, Paris, France
- contact@figuredart.com
- figuredart.com
4.1
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish I'd checked reviews first
As you'll read again and again from these reviews, a lot of FiguresArt stuff is shipped from china. Plenty of blurb on their website about UK warehouses making you feel comfortable you are dealing with a UK company and nothing throughout the ordering process suggesting it's going to take up to 60 days to receive an item. You won't know this until long after you order to follow your "Royal mail standard tracked" link to see your item is probably still in Shenzhen a week after you ordered, then go check the small print on the website. Very disappointed, no chance of receiving before Xmas despite ordering 2 weeks prior. You have been warned!
December 12, 2025
Unprompted review
Reply from Figured'Art
Hi Steve,
We understand how the shipping details can feel confusing, especially since Figured'Art ships from both overseas and local warehouses. On our website, each collection is labeled accordingly. The item you ordered belongs to our Blue Label collection, which is made to order and typically requires 1 to 3 weeks for production and delivery. According to the tracking information, your parcel is already in transit and scheduled to arrive tomorrow.
Figured'Art is a French brand operating in several countries, including the UK, where we have our own legal entity and a local warehouse in Birmingham. Many of our products are fulfilled from this UK warehouse, while others, particularly custom or made-to-order items, ship from our overseas workshop. This information is displayed on our product pages, but we understand that it may still lead to confusion during the busy holiday season.
We have reached out to offer you a discount should you wish to try one of our local stock items in the future, which typically arrive within 2 to 3 business days.
Your honest feedback gives us the opportunity to clarify how our collections work, we will keep working on better service for all customers.
Thank you, Steve. We wish you a Merry Christmas and a Happy New Year.
Warm regards,
Figured'Art Customer Care Team
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If only I had ready the reviews before…
If only I had ready the reviews before ordering. I too ordered a Christmas gift without realizing that it was to come from China. They don´t specify this initially and I didnt realize until I checked the tracking. I ordered on Dec4th and the initial delivery was 16th. On the 16th it changed to between 16th and 19th. But there has been little movement for the past week. Update: It did arrive on the 19th in the end so I have increased the rating from 1 to 3 stars as it only took 2 weeks however they should really make it clear that delivery can take time when you are ordering.
December 19, 2025
Unprompted review
Reply from Figured'Art
Hello AR,
We understand that shipping details can sometimes be confusing, especially since Figured'Art ships from both overseas and local warehouses. Thank you for your patience. Our records show that your order has already been delivered.
Your purchase was a custom made-to-order painting, part of our Blue Label collection, which typically requires 1 to 3 weeks for production and delivery. To give customers more flexibility, we also offer a Ready to Ship Collection (Green Label), which is fulfilled from our local warehouse and usually arrives within 2 to 3 business days.
As a gesture of appreciation, our team has already contacted you by email with a discount for a future order, should you wish to try one of our Ready to Ship items for faster delivery.
We truly value your support and hope to provide an even better experience next time.
Warm regards,
Figured'Art Customer Care Team
An excellent service!!
An excellent service!!
I would highly
Recommend, thank you. 😁
December 17, 2025
Unprompted review
Reply from Figured'Art
Hello James,
Your support and encouragement mean the world to us!
We are pleased to hear that our services met your expectations. Your positive experience inspires us to continue delivering excellent service.
We view your feedback as an invaluable contribution to our ongoing growth and long-term success.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
Beware delivery from China
After writing the negative review below, th company did get back to me and were very helpful and friendly about delivery times and offered a gift. I was very impressed with their custormer service.
I am very surprised to find my order from Figured'ArtUK on 48 hour UK delivery is in fact shipping from mainland China....and taking weeks. The trustpilot scores are great, one of the reasons I chose this company.
December 15, 2025
Unprompted review
Reply from Figured'Art
Hello Gideon,
We understand that shipping timelines can sometimes be confusing, as Figured'Art ships from both overseas and local UK warehouses, depending on the type of product. In your case, the item you ordered is a custom made-to-order design. These belong to our Blue Label category and require approximately 1 to 2 weeks for production and delivery. Your order is already in transit and will reach you shortly.
We appreciate your patience, especially during the holiday season. Since we assume this may be intended as a gift, our team has reached out to offer you a complimentary item from our UK local stock. Green Label items arrive within 2 to 3 business days and may help bridge the gap while your custom piece is on the way.
Regarding your comment about unanswered emails, we checked our system and can confirm that replies were sent within 24 hours. It is possible there was a technical issue or the messages landed in a spam folder. We are certainly not a scam. Figured'Art has been serving customers for more than seven years, and customer satisfaction remains our top priority.
Thank you for your understanding. We are here to help and ensure you receive the experience you expect.
Warm regards,
Figured’Art Customer Care Team
Perfect sets.
Perfect Sets
I’ve been buying paint-by-numbers sets from Figured’Art for over a year, and every single one has been very, very good.
The canvases are high quality, without wrinkles, and with clear numbers. The size of canvas is enough for framing, which is also important.
The paints are always fresh and of good quality, with more than enough volume to complete each painting.
Yes, Figured’Art sets are not the cheapest. But considering how much time, effort, and care you put into each picture, using high-quality original materials is essential—and quality can’t be cheap.
So I can strongly recommend these sets. You won’t be disappointed.
Alex.
December 15, 2025
Unprompted review
Reply from Figured'Art
Hello Aleksei,
We’re truly grateful for your continued support over the past year and delighted to hear that every Figured’Art kit has met your expectations.
We’re grateful that you recognize the quality of our products. Customer feedback is a cornerstone of our long-term success and an important driver in shaping and refining our future standards.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
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Shipped from China, not the UK.
My paint by numbers is apparently being dispatched from China!
I ordered on the 11th December with an estimated delivery timescale of 3 to 5 days.
What a load of rubbish, my picture that was an intended Christmas present, now according to figured art, won't be arriving until the 23rd December.
They use UK as a prefix on their website to fool you into thinking that they are uk based.
I only became aware of the Chinese dispatch after checking my tracking info.
Nowhere on the website does it tell you where your item is dispatched from.
I feel cheated & disappointed & my intended recipient now won't have a Christmas present.
December 11, 2025
Unprompted review
Reply from Figured'Art
Hello David,
We understand that the shipping information can be confusing, as we ship from both overseas and local warehouses. Our team has already reached out to offer you a complimentary item from our UK local stock, which normally arrives within 2 to 3 business days.
The item you selected was shipped from our overseas workshop, where products are made to order, so the delivery time is longer as stated on our website. It is already on its way to you, and you are welcome to keep it as a gesture of goodwill. We truly hope you will enjoy the product once it arrives.
To thank you for your patience, we would also like to offer you a discount should you wish to explore more designs from our local warehouse in the future.
Thank you for your understanding. We appreciate your support and hope to serve you better next time.
Sincerely,
Figured'Art Customer Care Team
I had a problem with a canvas I ordered…
I had a problem with a canvas I ordered back in the summer and it took a while to sort but eventually the company put it right. I then received an email from Karren who very kindly asked me to pick a free PBN which arrived this week.
Thank you so much Karren I appreciate it.
December 14, 2025
Unprompted review
Reply from Figured'Art
Hello Sian,
Thank you for your valuable feedback.
We appreciate your recognition of our customer support team. Your feedback is valid and valuable, and it will help us improve our service. This situation does not align with our established service standards.. Feedback such as yours enables us to continuously improve and deliver better experiences for all our customers.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Not a UK company
As others have pointed out, everything comes from China, so takes ages. I too, ordered two paint by numbers for presents. As others have said, they arrived in a single box. Kaye, in their customers services team, was really polite and helpful, and sent out an additional box, but that also came from China.
Their carbon footprint is really not worth it.
December 12, 2025
Unprompted review
Reply from Figured'Art
Hello Conley,
We are very sorry for the experience you had and we completely understand your disappointment. Our team has already reached out with a discount, should you ever wish to try our UK local stock, which delivers much faster.
Figured'Art is a French brand operating in several countries, including the UK, where we have our own entity and a local warehouse in Birmingham. As explained on our website, items from our Workshop Collection (Blue Label) are made to order and usually take 1 to 2 weeks to arrive. Products from our Ready to Ship Collection (Green Label), available from our UK warehouse, are dispatched much faster and typically arrive within 2 to 3 business days.
We fully understand the frustration of long wait times. We offer many designs and collections, and we truly hope to have the chance to show you our local stock options, which are better suited for fast delivery and gifting.
Thank you again for your understanding. We appreciate your support and hope we can serve you better in the future.
Warm regards,
Figured'Art Customer Care Team
Helpful customer service, items purchased as Xmas presents
Great customer service - thank you
Looking forward to giving these as gifts and will try one myself.
Hope to buy some more if they work out well.
December 10, 2025
Unprompted review
Reply from Figured'Art
Hi Michele,
Of course we will sort this out for you. We are very sorry for the experience you had and we completely understand your disappointment. Our team has already contacted you to offer a partial refund, arrange individual boxes to be sent to you, and provide discount codes for a future order should you ever wish to give our products another chance.
You previously ordered from our local stock, which ships faster and comes with our standard packaging. We understand why the separate items you ordered for gifts did not meet your expectations. With the peak holiday season, we are concerned that replacement boxes may not reach you in time, which is why we proposed a 50 percent refund. We know these items are not suitable as gifts without proper packaging, but we hope you might still keep them for yourself.
If you were satisfied with the product you received from our local stock and still want to order gifts, we provided three discount codes. Please choose from our local inventory, marked with the Green Label on our website, to ensure they arrive before the holidays.
We sincerely apologize for the time this cost you. Your feedback helps us improve, and we hope we will have the chance to serve you again with the level of service you deserve.
Thank you for everything.
- Figured'Art Customer Care Team
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Not happy
Not happy. Comes from China so takes ages then said it was delivered when it wasn’t delivered to me. When I complained a photo was sent which was not my property. Equally, tracking said delivered to an enclosed porch. Photo showed it chucked over someone’s garden fence. This was meant to be a Christmas present! Avoid.
Edit a few days later:
I can now say that, following extensive communication (and this review) with the company they have now arranged a refund with a discount should I try them again but, given my delivery experience, this is unlikely. Some items apparently are stocked in the Uk, others overseas hence the initial time delay. This was not obvious to me at the time of purchase; however the situation was further exacerbated by the Uk delivery company they use - Evri. Notorious in our area for very, very poor service. Another reason why I will not purchase again as I may never see that item either.
December 9, 2025
Unprompted review
Reply from Figured'Art
Hello Carol,
We completely understand your frustration and sorry to hear about this experience. Your order has already been fully refunded.
In this case the courier did not deliver your parcel properly, which means they also failed the service we expect from them. We escalated the issue both with them and internally, but since they are an external provider our control over the situation is limited. This is extremely frustrating for us as well because it affects the experience we want every customer to have.
What matters now is making sure you feel supported. Along with the refund, we would be happy to offer you a discount on a future order if you would like to try an item from our local warehouse for faster and more reliable delivery.
It is a real shame the product never reached you, and we truly wish you had been able to enjoy it. We have already contacted you by email, and we would appreciate your reply so we can arrange the discount and ensure everything is handled smoothly.
Thank you and we hope we can earn back your trust.
Figured'Art Customer Care Team
Ordered two of the custom paint by…
Ordered two of the custom paint by numbers. They took ages to arrive from china and have done so in one box with the canvas rolled together...these are for two separate presents! Have contacted them by their website but received no reply. I now need to go looking for alternative present...
I have been contacted by Karren who has been professional, understanding, and given me a solution.
December 4, 2025
Unprompted review
Reply from Figured'Art
Hello Sarah,
We’re sorry to hear your experience with us didn’t meet your expectations.
We were unable to locate any emails from you in our system, so we are currently unable to identify your concern.
What matters most to us is that you feel well taken care of, and we'd like to collect more detailed feedback from you about your order so we can work it out with you with proper resolution. We have reached out to offer you a discount to start with, and we are looking forward to hearing back from you.
Thank you for your patience and support. Hope that we can have the honor of serving you again.
Best regards,
Figured’Art Customer Care Team
Service & product quality top notch. Have been doing diamond art for about 2…
Have been doing diamond art for about 2 years & I love it. I’ve done 23 pictures, some were other brands & quality was lacking but every kit I’ve gotten from Figur’d Art is always top quality. Anthony & Jacel have been very helpful. Highly recommend Figur’d Art over other brands.
December 3, 2025
Unprompted review
Reply from Figured'Art
Hello Eunice,
We're so grateful for your positive review!
Your continued loyalty is greatly appreciated, and we sincerely value your satisfaction with our services.
Thank you for recognizing the hard work of Anthony and Jacel. Feedback like yours encourages us to keep improving and further strengthening our brand.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Gems come already bagged!
I really appreciate that the gems come already bagged. Saves a lot of time. The square gems fit well together and the graphics are clear. All of this at a great price.
December 2, 2025
Unprompted review
Reply from Figured'Art
Hi Kristina,
Thank you so much for sharing your thoughts with us!
We are pleased to know that our service met your expectations. Your support encourages us to continue striving for excellence.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
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My new hobby 🙂
The canvas arrived exactly as shown on the website, with vibrant colors and excellent quality. The painting experience is truly relaxing and enjoyable, even for beginners. I was also very impressed with their customer service — they responded quickly and were incredibly helpful when I needed assistance. They truly care about their customers, and that makes all the difference. I’m extremely happy with my purchase and will definitely order again!
November 16, 2025
Unprompted review
Reply from Figured'Art
Hi Lorrayma,
Many thanks for your lovely review!
We are pleased to learn that our overall service has met your expectations. Your satisfaction reaffirms the core values that guide our commitment to excellence across all areas of our operations.
Thank you again for your trust and support!
Best regards,
Figured’Art Customer Care Team
Customer Care
Katherine in Customer Care had emailed me, saying sometimes the tracking update can be delayed, which it had been. I received my painting the next day! All is well.
November 22, 2025
Unprompted review
Reply from Figured'Art
Hi Monica,
Thank you for your valuable feedback.
We are grateful for your commendation of our overall service, with special acknowledgment of our customer service support team.
We appreciate your acknowledgment of Katherine’s commitment. Remarks of this kind validate our pursuit of exceptional service and superior quality in all we do.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
Outstanding Customer Service
After sending an email with a request late at night, I received a response with a resolution of my issue first thing in the morning. Outstanding customer service!
November 25, 2025
Unprompted review
Reply from Figured'Art
Hello Blackju,
Thanks a lot for taking the time to share this!
We greatly value your satisfaction with our services, especially the support provided by our customer service team. Your thoughtful feedback strengthens our dedication to delivering excellence in every interaction.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
Painting by Numbers
The range of paintings in their catalogue is excellent. The website is easy to navigate and the orders are confirmed and dispatched rapidly especially items in stock in UK. The order is well packaged.
The canvas is of good quality and the range of colours is excellent.
The pictures are all graded according to difficulty and I have found the grades to be accurate.
Overall Figured'Art produces excellent products which give hours of relaxation and enjoyment
November 23, 2025
Unprompted review
Reply from Figured'Art
Hi T Byrne,
We’re so grateful for your feedback!
We greatly appreciate your recognition of our services. Such feedback not only validates our efforts but also inspires us to uphold and exceed our standards of excellence.
We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
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I love your kits
I love your kits. The stones really sparkle, the symbols are nice and clear and the numbering of the colours is easy to follow. I recently ordered two kits to be made from photographs. I have not yet completed them but so far they are exactly as I had hoped for. Will send pics when both are completed
November 8, 2025
Unprompted review
Reply from Figured'Art
Hi Penny,
Many thanks for your lovely review!
We are pleased to know that the quality of our products met your expectations. Your satisfaction affirms the standards we are committed to upholding across all aspects of our work.
We’d be happy to serve you again.
Best regards,
Figured’Art Customer Care Team
Clear that they care for their customers
This is a very much customer driven team. Kind, courteous and prompt.
The subject was brilliant and the colours vivid.
November 3, 2025
Unprompted review
Reply from Figured'Art
Hi Michael,
We sincerely appreciate you taking the time to share your experience.
Thank you for your feedback. We are pleased to hear that our support was helpful. Reviews like yours enable us to enhance our services and deliver an even better experience for all our customers.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Excellent range of products to suit sll
The products supplied are first class. I had time on my hands so turned to Figured'Art for a project, the range is huge with something for everyone. Customer service was excellent. Highly recommend painting by numbers, so relaxing and rewarding.
September 12, 2025
Unprompted review
Reply from Figured'Art
Hello AC,
Thank you so much for sharing your thoughts with us!
We appreciate your positive feedback on our overall service, particularly our customer support. Your insights are invaluable to us, as they contribute directly to our continuous improvement and long-term success.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
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