Loved this product. Bought for my sister. A personalised photo of her granddaughter . Opted for the better canvas and square diamonds. The quality and clear details from the photo are excellent. My... See more
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Even though had some issues with the tracking number I still got my package in a timely fashion especially for it being an international delivery. I got douped by another company last November when or... See more
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Scammed again…. Website claims to be in London but arrival time nearly two weeks later. Bad if you bought something as a present and of course misleading by not being transparent about origin and deli... See more
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Marvellous customer service rep (Kaleigh!!!) Helped me to get my own photo to perfection. Result was a really splendid. I would recommend everyone to order with Figured‘Art! Good quality!
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Company details
About Figured'Art
Written by the company
Figured’Art est la marque française de référence en peinture par numéro et broderie diamant / diamond painting. Nous sommes spécialisés dans la fabrication de kits de loisirs créatifs et avons créé de nouvelles activités comme la broderie point de croix, le punch needle, le feutrage à l’aiguille et la peinture à gratter.
Relaxation par l’Art 🎨
Nos kits de loisirs créatifs vous permettront de réaliser de manière facile et ludique de magnifiques tableaux que vous pourrez ensuite fièrement accrocher chez vous ou offrir en cadeau. L’Artiste, c’est vous !
Que vous soyez débutant ou confirmé, vous trouverez des modèles parfaitement adaptés, pour toujours plus de plaisir et de relaxation pour vos activités manuelles.
Collection Stock France : Livraison en 48h 🏆
Nous avons plus de 500 modèles uniques dans notre entrepôt en France en livraison 48h dans toute la France métropolitaine et en Belgique. Ces modèles ont la mention verte « Stock France : Livraison 48h » sur notre site internet www.figuredart.com lorsque vous sélectionnez vos options en taille 40x50cm.
Qualité irréprochable 🎨💎
Nous apportons un grand soin à la fabrication de nos produits avec des matières de qualité, respectueuses de l’environnement pour vous permettre un moment de détente parfait.
Plus de 3000 avis clients ⭐⭐⭐⭐⭐
Nous avons plus de 3000 avis clients vérifiés sur notre site internet avec photos. Nos clients postent tous les jours des photos de leurs réalisations, alors n’hésitez pas à aller y jeter un œil !
Service Client à l’écoute 😍
Nous sommes une entreprise familiale à taille humaine et avons à cœur de satisfaire nos clients. Notre équipe fait tout son possible pour répondre rapidement à vos demandes par email et rester proche de vous.
Contact info
Rue de Ponthieu, 75008, Paris, France
- contact@figuredart.com
- figuredart.com
4.1
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, kind and efficient. We had to return an item when I accidentally ordered 2 instead of 1.
Went very smoothly and efficiently.
Thank you- cant wait to start painting!
November 10, 2025
Unprompted review
Reply from Figured'Art
Hello Kellie,
Thank you for your valuable feedback.
Your satisfaction remains our top priority, and we sincerely appreciate your continued trust and support, which serve to motivate our team and guide the future development of our services.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
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Reply from Figured'Art
Hello Tessie,
Your support and encouragement mean the world to us!
We’re glad to learn that our services met your expectations. We sincerely appreciate your feedback, which serves as a key contributor to the ongoing development of our brand.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
Absolutely outstanding quality for my…
Absolutely outstanding quality for my personal diamond painting , all the drills are exactly the same size , number and letter quality is really visible and it’s super sticky , There’s plenty equipment, trays , clay etc and super customer service through sale to delivery , I definitely recommend using this company , and I will definitely be using again , Thank you so much will send picture of completed piece one finished thank you once again
November 7, 2025
Unprompted review
Reply from Figured'Art
Hello Linda,
We appreciate you sharing this!
We sincerely appreciate your satisfaction with our services. Your feedback reinforces our commitment to delivering exceptional quality and service excellence.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Changed printer
I am quite upset I’ve done many custom paint by number but they have changed their printer so all photos you send now come out looking like cartoons! I really wanted to do a few for family members for Christmas but won’t be using this company anymore am gutted! I did give them 5 stars before because i was so happy with the custom paint by numbers but now they have changed the printer people come out with missing eyes or fingers it’s just terrible.
October 15, 2025
Unprompted review
Reply from Figured'Art
Hello Jayne,
You’ve been a loyal Figured’Art customer and have even shared kind words with us before — thank you sincerely for that trust. We’ve reached out by email and offered a complimentary design from our local warehouse, looking forward to knowing your choice.
On this custom order, there were several back-and-forth emails as we tried different photo options and provided multiple preview renders to help you choose, we proceeded to production after your approval. We noticed this review was posted before the finished piece has reached you, which tells us how disappointed and worried you’re feeling, and we’re truly sorry for that. We wish we had aligned expectations better or discussed alternatives, including a refund, before you felt this unhappy.
Custom portraits are among the most complex items we make. Converting a photo into a 24-color paint-by-number inevitably simplifies fine details and subtle tones. That shouldn’t diminish your experience, What matters most to us is that you feel cared for, so we’d like to offer you another design of your choice from our local warehouse, something you can receive quickly to help ease any frustration caused by the custom kit you’ll be receiving.
Thank you again for your continued support — we hope to turn this around and earn back the positive experience you’ve had with us in the past.
Best regards,
Figured’Art Customer Care Team
Figured’ Art’s Excellent Customer Service
Jacel was excellent working with me to make sure I received the three ordered puzzles. They were purchased as a Christmas gift so I had not opened one box which held two of the three puzzles in the same box along with the needed supplies. Jacel did her best to make sure I had received what I had ordered.
November 1, 2025
Unprompted review
Reply from Figured'Art
Hi MJ,
We really appreciate you taking the time to leave a review!
We greatly appreciate your kind feedback on our overall service, especially your recognition of the professionalism and dedication of our customer service team.
Your recognition of Jacel’s dedication is truly appreciated and serves as a testament to our team’s commitment to excellence. Feedback such as yours provides valuable insight that guides us in continuously enhancing our brand and the experiences we deliver.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
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I saw Figured'Art on a televised ad
I saw Figured'Art on a televised ad. I immediately went to their website and ordered 3 products. The package was promptly shipped to me. Unfortunately it had been damaged during shipping and the package had been torn open and 1 of the items was missing. I emailed the company along with pics of the damaged package. They quickly responded and I received a replacement within just a few days without any cost to me. I would recommend this company. I haven't started the projects yet, but I can tell you, the canvases are well done and high quality. 5 stars
November 4, 2025
Unprompted review
Reply from Figured'Art
Hello Lenora,
Your trust and positive feedback are greatly appreciated.
We’re delighted to know that our services met your expectations. Thoughtful feedback such as yours greatly assists us in refining our approach and delivering an even better experience to our customers.
We’re eager to support you again in the future.
Best regards,
Figured’Art Customer Care Team
wonderful customer service…
Original order arrived with incorrect diamond art kit in the correct box. Customer service went above and beyond to get the correct kit to me and told me to keep the incorrrct one! Great communications every step of the way. Excellent!
November 3, 2025
Unprompted review
Reply from Figured'Art
Hi Barbara,
Thank you for your positive review!
We are delighted to know that our services have met your expectations, particularly in relation to the support provided by our customer service team. Your kind words of appreciation are sincerely valued and serve as a great source of motivation for our entire team.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
A pleasure to paint
A pleasure to paint, took me a long time but it was worth it. As mentioned by many, the texture of this canvas was ideal.
More like this please, loved it.
June 20, 2025
Unprompted review
Reply from Figured'Art
Hello,
Your support and encouragement mean the world to us!
It is truly gratifying to learn that our service met your expectations. Your appreciation encourages us to further enhance our commitment to excellence.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Everything perfect and good…
Everything perfect and good communication!
October 31, 2025
Unprompted review
Reply from Figured'Art
Hello Frans,
We really appreciate you taking the time to leave a review!
We are delighted to know that you are satisfied with the level of service we provided. Your feedback reinforces our commitment to delivering exceptional quality and service.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
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What an amazing customer service they…
What an amazing customer service they have. I needed extra diamonds and they shipped me what I needed.
The art work is top notch.
I would recommend this site.
Dianne C.
October 29, 2025
Unprompted review
Reply from Figured'Art
Hi Dianne,
Thank you so much for sharing your thoughts with us!
We truly appreciate your kind words and are delighted to know that our customer support team met your expectations. Your thoughtful feedback not only motivates our team but also helps guide our ongoing improvements.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Absolutely love doing these paintings
Absolutely love doing these paintings. I find them very relaxing and great to give as gifts too. There was a little hiccup when my order arrived but as soon as I contacted customer services they were immediately on the ball and sorted it straight away and they were so helpful. I’ve got 3 more ready to paint. Would definitely recommend you try one of the paintings.
October 29, 2025
Unprompted review
Reply from Figured'Art
Hello Sue,
Thank you for taking the time to share it.
We’re very pleased to know that you had such a great experience with both our products and our customer service team.
We sincerely acknowledge your concern about the issue with your order and assure you that we are addressing it promptly. Reviews like this help us improve and create even better experiences for all our customers.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
Nice paintings and Great customer service
Have really enjoyed the 4 Paint By Numbers I’ve gotten from Figured Art. The finished products have been nice enough to frame and enjoy (and I have absolutely no art skills). Working on my last painting I had to contact the customer support to get a fresh set of paints as mine had dried out. The customer support was super responsive and had to do some investigation to figure out the correct lot# for my paints. It was truly a pleasure dealing with the customer support, which is so rare these days.
I also learned to record the paint set # AND the lot # when I first get a painting (the info is on the box but I don’t typically keep the box)
October 20, 2025
Unprompted review
Reply from Figured'Art
Hello Brian,
We really appreciate you taking the time to leave a review!
We’re pleased to know that you had an excellent experience with our products and with the support provided by our customer service team.
At the same time, we completely understand your concern regarding the dried paint. This is not the quality we want for our customers, please rest assured that we have already discussed this issue with our team to ensure it does not happen again in the future.
Your encouragement helps us grow and reminds us why we do what we do. We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Unfortunately i had a colour missing…
Unfortunately i had a colour missing from my painting by numbers, i emailed the company and i must say the customer service was excellent. The emails where friendly and polite, kept me updated at every stage and I received the paint with no problem at all . Well done will be ortagain soon
October 26, 2025
Unprompted review
Reply from Figured'Art
Hello Ann,
We really appreciate you taking the time to leave a review!
We are delighted to know that you are satisfied with the level of service we provided, particularly with the support from our Customer Care team.
We take your concern regarding the missing paint color very seriously and have ensured that the issue has been properly addressed to prevent it from happening again in the future.
Feedback like yours motivates us to keep improving and building a stronger brand. We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
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Magical Tree picture is beautiful!
I really enjoyed working this diamond painting. The symbols are so clear and easy to follow. The drills have good quality and the tool kit supplied is much better than any of those supplied by other diamond art kit vendor's I have used. Thanks for providing such a terrific product.
October 5, 2025
Unprompted review
Reply from Figured'Art
Hi DMC,
Thank you so much for sharing your thoughts with us!
It is gratifying to know that you are satisfied with the level of service we provided, especially with our products. Your feedback serves as a valuable contribution to our continuous improvement efforts.
We’re eager to support you again in the future.
Best regards,
Figured’Art Customer Care Team
My experience with FiguredArt was…
My experience with FiguredArt was wonderful! I had made a big mistake with my order. I wanted the best option for the one that uses your own photo but I mistakenly ordered the wrong option. I contacted the company & had an amazing Customer Rep.,Jancel, help me change my order. It meant a lot because the photos were of my husband who passed away last year(the photos were priceless to me)!Jancel made the process easy & now I can’t wait to get my order & see the finished product! Thank you so very much Jancel for being so kind & helpful,even though it was my mistake! It is greatly appreciated & with my sincere gratitude!
October 23, 2025
Unprompted review
Reply from Figured'Art
Hello Janis,
Your support and encouragement mean the world to us!
It’s wonderful to hear that our customer service team was able to make a positive difference in your experience. Reviews like this help us improve and create even better experiences for all our customers.
We’ll pass your kind words directly to Jacel, who will be thrilled to know their support mattered.
We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
Highly responsive and excellent service!
October 22, 2025
Unprompted review
Reply from Figured'Art
Hello Avi,
We sincerely appreciate you taking the time to share your experience.
It is gratifying to know that you are satisfied with the level of service we provided. Feedback of this nature affirms our dedication to providing exceptional quality and service.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Original order arrived with torn…
Original order arrived with torn envelope causing one of the items to go missing. I contacted Figured’Art’s Katherine and she instructed me as to the procedure for recovering the lost item. I followed her instructions and the lost item was replaced in a relatively short time; shipping logistics being the main issue. I am now working on the kit that arrived yesterday, 10/20.
October 20, 2025
Unprompted review
Reply from Figured'Art
Hello Vernon,
Thank you for taking the time to share your experience!
We are pleased to hear of your appreciation for our customer service and the quality of our products. Your concern is valid and will help us enhance our delivery process to provide a smoother and more efficient experience.
We’ll pass your kind words directly to Katherine, who will be thrilled to know their support mattered. Reviews like this help us improve and create even better experiences for all our customers.
We look forward to serving you again soon.
Best regards,
Figured’Art Customer Care Team
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Best Customer Service
I have been ordering PBN’s with Figured’Art for years now and I’ve enjoyed every painting I received, but I want to mention how wonderful their customer service is. I’ve run out of some paint on my current painting. I contacted customer service and Jacel was so kind and helpful with my situation and fixed the problem immediately and will be getting my extra paint. It’s a pleasure working with such a reputable business as them. Thanks again Figured’Art!
October 20, 2025
Unprompted review
Reply from Figured'Art
Hi Linda,
Thank you for your support and kind words!
We sincerely appreciate your positive feedback on our overall service, particularly your kind words about our customer service team.
Your satisfaction reinforces the values we strive to uphold in every aspect of our work. We’ll share your words with Jacel, knowing they made a difference will encourage them even more.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Amazing
Amazing I love this company they have excellent products and the customer service is amazing i will always order from them and hope others will also order from this company
October 20, 2025
Unprompted review
Reply from Figured'Art
Hello Mary,
Thanks a lot for your wonderful feedback!
We’re so pleased to hear that we have met your expectations, especially when it comes to our after-sales service and the support provided by our customer service team.
Constructive reviews such as yours are instrumental in helping us refine our services.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Wouldn’t order from them again
I ordered from this company specifically because they say at the very top of their website ‘UK stock delivery within 48 hours’. I picked a product that was green labelled and said delivery in 48 hours. It said on the email receipt delivery is Royal Mail tracked. I then got an email on the second day after ordering to say there were courier issues and it would be delayed. I asked for an estimate how long the delay would be. They replied they couldn’t give an exact date but would let me know when it was dispatched. So I asked for a refund as it hadn’t been dispatched after 4 days. They then replied I that I would have to wait until the following week for a progress report as ‘Big Blue’ are experiencing a high volume of deliveries. So I replied I was confused as one minute there were courier issues, then it hadn’t been dispatched and then it was the courier. And yet according to my email it was being delivered by Royal Mail. So unsurprisingly I have no confidence in this company and their big bold 48 hours delivery statement.
Update. So to be fair to the company on day 6 (and only in response to this review) their customer services manager got in touch, apologised, and make a full refund the same day.
October 11, 2025
Unprompted review
Reply from Figured'Art
Hello Vivien,
We’re truly sorry for the delay in your delivery. Your order has been fully refunded.
We advertise fast delivery because we do maintain local stock and set clear delivery KPIs for our logistics partners. While we do our best to uphold this standard, there are rare occasions when carrier or inventory issues cause unexpected delays. In your case, an inventory discrepancy led to the late shipment, and our team is actively working to prevent this from happening again.
What matters most to us is that you feel cared for, we don’t want to waste any more of your time. Knowing this order was meant as a gift makes us feel especially sorry for the inconvenience caused. As a gesture of goodwill, we’d like to offer you a discount should you wish to try our products again. It’s a shame we didn’t get the chance to show you the quality we’re proud of.
Thank you for your patience and understanding. We hope we’ll have the opportunity to serve you again in the future.
Warm regards,
The Figured’Art Customer Care Team
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